NetQuote / Sales Leads — Sales Leads, Service, Accounting, and Billing
Veteran Agent get's Scammed!
What you've read on this site is mostly true. Is there enough of us to file suite?
NetQuote is the largest scam I've ever encounter during my tenor as a career independent insurance agent. I used one very good lead company several years ago, and became very spoiled very quickly. The company was forced to close due to the "Do Not Call" law. I've been looking for a company to fill the void for several years. All the lead companies I came accross I investigated. Most all had numerous complaints from either potential clients or agents.
A good friend and junior-partner came accross NetQuote. She was having some success with the program, writing business, and felt it was a reputable lead service. I signed up through the referral program without checking them out. Relying only on the referral information.
At first I found the system confusing, the lead quality was low at best, only two of fourteen were workable. NetQuote advised, "No credits where allowed during the free trail period". Yes I wrote the both clients that first month. OK, two policies more than I had... once I get the NetQuote rules figured out I thought this lead program has promise.
Boy was I wrong. The next month brought thirty (30) leads. Eight (8) were fake inquiries with good contact information. Sixteen (16) others took sometime to skip trace down with partial information, and turned out to be out right bogus. The remaining four (4) had been sold several months earlier. Upon contacting NetQuote by phone and online, and supposedly receiving credit, I found only the leads that were submitted online during the billing cycle were actually credited. The credits by phone did not go through, sixteen (16) or $240.
Currently, NetQuote was to review my account and call me. I have yet to receive their call or receive a call back from 4 messages on that person's voice mail. Is obvious the company is avoiding my numerous complaints.
Remember the two policies I wrote the first month? Well... on one their EFT bounced just not once but three times, forcing a flat cancellation two months later. The second made one payment and never paid again... disappearing off the face of the earth resulting in cancellation three months after writing the policy.
NetQuote and I are still at war over money owed to me. Their stat's in my experience ended with 118 total leads, of which 82 were bogus lies, 27 were: "Oh I really didn't think someone would call", followed by 6: "I purchased a policy (___) months ago", with 3 workable of which 2 did not pay and one I could not close.