NetFlorist
reviews and complaints

8 days before my wedding anniversary I placed a order with Netflorist, and paid the required amount on that day. I got confirmation that the oder will be delivered as specified. The flowers was delivered but not the customized clothing and I did not know that until a lady from Netflorist phoned me and told me about it. She was very apologetic but also very business like, it is what it is, she will get it tomorrow so there deal with it. This is not the first time Netflorist has failed to produce, 3 years ago they were a day late with valentine flowers for my wife and 2 daughters who only got it the next day. Time seems not to be important to them! Why ask the delivery date if you are never going to keep it, you raise expectations and I trust everything is taken care of, but then you disappoint! Wish some other company will come along and compete with Netflorist because they can do what they like as they have a Monopoly in South Africa. Have been a client with them for more than 10 years!and this is how I am treated! Order number gift [protected].

I ordered a Personalised wallet to be delivered the 8th of October.

On the 8th of October the very rude delivery driver phoned me and yelled at me that he can't find my house. I gave him my address again. He yelled at me that he is in JHB.

We weren't even in the same province.

I sent an email to Netflorist, explaining this and Rose apologizes and promised to follow up... but she didn't.

I phoned Netflorist and spoke to Zenobia, who promised to follow up and get back to me... but she didn't.

Al they do is apologize and offer you R50 gift vouchers, but no one actually solves the problem.

The gift was delivered 6 days late, at 7pm. Netflorist has ruined a birthday.

Now Rose is emailing me saying the dispute is resolved. But when the dispute was active she couldn't even pick up the phone and update me.

Netflorist sucks. I will never make use of them again nor recommend them to anyone.

They can shove the R50 giftvoucher where the sun doesn't shine. R50 doesn't make up for the late R600+ birthday present that they messed up.

I am disgusted in Netflorist. A week ago to the day i ordered a delivery to be sent to someone, the order arrived not as per advertised with the sign missing - I spoke to Jordan at Netflorist who advised she would attend to this and rectify this, a week later she has not bothered to do anything, i have sent various emails with only 1 response saying it would be resolved this was on Thursday 03 October. I am absolutely disgusted, what was supposed to be a meaningful delivery was RUINED by Netflorist. you ruined something that was supposed to be special and i am extremely upset.
Order # [protected]

Good day

I am sending this complaint in as I have now received the same item twice and it is still doing the exact same thing

I got a personalized cell phone cover printed in june for my samsung

And it started peeling so badly so I sent in a enquiry / complaint to say my cover was peeling and I needed a new one

Now I got my new one in august and its starting to peel once again

I have attached the picture to show you how it is peeling again

So now how do we get this sorted out or please can I have a refund as I see this is going to keep happening

Tanya
[protected]

I placed an order on the 27th of September and we were advised that delivery would commence on the 30th of September.

It is now the 2nd of October and there has been no delivery thus far.

Absolutely unacceptable!

The delivery is to a person in hospital and this service is suppose to be quick and hassle free?!?!

Order number: [protected]

I want to know when this order will be delivered, and I want it delivered today.

I will not use your services again, your company does not deliver on its promises

The driver hooted incessantly at my gate, despite there being an intercom provided. When I enquired why he did not press the intercom bell, he said he did, but clearly that was incorrect as I did not hear the intercom ring. (A side note: I have always been contacted telephonically by Netflorist drivers when they are at the gate, but not this time). The driver then proceeded to rudely tell me to write my name and telephone number (without having provided my package first), banged the car doors once he had retrieved my package, shoved my package into my arms and skidded his cars off my driveway, leaving unsightly tyre marks behind) without a word. This is unacceptable behaviour and due to this I will NEVER order another item from Netflorist again. I will not be treated like this.

When i hear the word abracadabra i think of magic. But that is not what was received when the roses were delivered.
I placed an order for the abracadabra roses with KitKat as a surprise delivery for my niece of her birthday yesterday 26/09/2019. All day i imagined the look on her face when she receives the beautiful roses...
Beautiful and magical was not what she received... This was my first time ordering from Netflorist but it surely will be my last. If this is the type of products you deliver to your customers then your business should have been closed down a long time ago.
The roses are withered and sad to say the least! Would like to hear what our dearest Netflorist will do to restore a destroyed abracadabra!

Good day,

It is with sadness in my eyes to know that every rose or plant i ever bought from Netflorist keeps on dying the same week ... u do have my record as the Lavender i bought as a plant and guess what i tried keeping it alive for two weeks but to my luck the poor plant still dies.. how do you ever keep your clients happy? i love all the specials and discount i get from Netflorist but always end up with egg o n my face when sending flowers to my loved ones.

I order flowers and choclates for my wife. Only flowers was deliverd and was told sorry sir its your problem package was signed for. Yes by security that its aloud to check contents . Then i order a gift with balloon and turish delights. All was deliverd but there was no balloon. Delivery guy said they were out of stock. But yet i still had to pay for it. Mailed then and all i got was sorry sir pacjage was signed for.even thought their delivery himself said they didnt have stock. Both cases was to be delivered to office block before 4.which they said is fine and both times was delivered at 18:00 - 20:00 at office building. Why give the service when they know they cant do it.

Jaco

Good morning,
I am trying to phone your offices but there is no answer. I ordered flowers (Order No [protected]) and biltong for delivery yesterday and i stated that they were to be delivered to an office/business thus logic dictates that they should be delivered during office hours. My order was delivered at 16h40 and obviously the office was closed. I received a msg that an agent was going to call me shortly but i am still waiting even now. I have tried phoning your office to no avail.I am very disappointed with you guys.

deshini naicker
8:26 AM (0 minutes ago)
to orders

Good Morning

I write this email with much distaste, and will never again use Netflorist as this is not the 1st time i am having this problem. I placed an order on Wednesday 4th September in the hope it will be delivered on the 6 September today before 3pm as its my moms birthday and she leaves work at 3. I did call the contact center yesterday and was told they will put a note to make sure this happens and i offered to pay to ensure this. This morning i called yet again and was told it cant be guaranteed and if shes not at work it will be delivered tomorrow, now tomorrow is not her birthday its TODAY.

This order is not a small order R800 is alot of money for me. Please understand my frustration as i live away from dbn and this is the only way to try make her day special. I really feel dissatisfied and will no longer be using NETFLORIST.

Thank you for the appalling service.

Regards

Deshini Naicker
[protected]

Please no one should use netflorist for sending flowers or gift they have the worst service. I bought flowers from them to be delivered to my wife work address and she knock off work at 4:30pm they said they will deliver flower at 5 is this not insane they should never be trusted or use they thief.
I will recommend anyone who wants to send flowers or gift online to use other sites.
They made me waste all my airtime they run scams at netflorist pls everyone be aware
My tracking number was [protected]. Order was 29 Aug 2019 to be delivered next day but they couldn't even do this. Please be careful everyone.
Musa

I ordered Flowers for my wife on friday at about 7 oclock in the morning, and on my Email i requested the delivery to be before 2 as my wife was knocking off Early, but she knocked off at about 4 on friday and the Delivery was still not made, i called and asked for the flowers to be Re Delivered on Monday morning as the driver was not there when i fetched my Wife, So the Flowers were delivered On Monday Morning at 9:15 now i thought Netflorist dealt with fresh flowers, considering the Amount we pay, i get to my wife s work and find the flowers that were delivered are dry and also some flowers are Dead, i call and im told the roses i ordered will be up and fresh after 4 days, Like really Now, I am Not Happy with this Service.

I ordered a gift for my anniversary the presentation looked nice on the sight I added a ribbon and Balloon for further appeal n it was delivered with no appeal whatsoever the balloon was separate the box was closed why even provide extras when they won't be attached 2 the gift.. Very dissapointed hw do your products pass quality checks if they look so ugly furthermore advise on ur site that the goods will be packaged differently so we won't waste time and money!

I purchased a personlised beer hamper from Netflorist.
The personalisation was great, the contents rotten.

They replaced the first delivery.
The second delivery is also rotten. Thuli in the contact centre will not refund me if I dont return the personalised the tin that the beer came in...
What will they do with it. Two weeks later and all my son has to show for his birthday gift is the empty tin.

They don't call back and are just not interest in resolving your query.

I ordered a delivery for my wife for our 20th Anniversary to be delivered in South Africa as I am currently in the United Kingdom. The order was placed on 30 July and to be delivered on 5 August. I received an email at 10.45am advising that the order could not be met and that I should choose something else, this being the day of our anniversary and clearly the point of making my wife feel special and loved on this special day was now missed and not going to happen. I cancelled the order and asked for a refund.
To date I have not had the courtesy of a response nor a refund, despite sending a number of emails. The call agent was Maureen Thathaisa. Telephone : 0861 300 600
My Order number - [protected] Red Rose Mix Emoji Pot. Value: R749.80
Absolutely shocking service from what I consider a reputable company!

Darren Nicholls
Email: [protected]@absamail.co.za

Continuous efforts to try and pay for the flowers on the site, all my details had been correct but every transaction is showing unsuccessful. Then had to wait forever to get ahold of a consultant. It had been a 1 year anniversary so it meant to be special that the flowers had to be on time. It got delivered 5 mins before the company closed even though the order and payment was done 2 days before. The images on the website is misleading. The flowers that I ordered looked nothing like what I paid for.

I had arranged the delivery of a craft beer and biltong box intended as a Birthday present for my partner - order number [protected] on the 18th July 2019, Fourways Cedar Lofts. As my partner was opening the box, he noticed that the box had a customized sign 'For our superhero Dad from KG and Hlale...'. the content of the box didn't match my order either. We clearly had someone else's order. At which point, less than 30 min after delivery, I contacted Netflorist Customer service and was put through to a consultant, Keanu. I communicated to him that this was a birthday present and birthday's only last a few hours. After a few hours he contacted me saying that I needed to send pictures of the item . I did so. I heard nothing. I called again the following day to find out what was happening and if they were planning to pick the item up at any point. I was told it was too late to send out the delivery and I should call them again on Monday. This really upset me. Since I was a customer who had paid for a service/product - a service/product that was not delivered. Not to mention the poor kids who didn't get the gift they ordered their father. The onus of your mistake was somehow on me?! I told the new consultant that I had no interest in doing a swap or replacement and that I wanted a full refund. She then said that refunds could only be processed once items were returned. She assured me that Monday morning someone was sure to pick up the incorrect item. I waited and waited...then emailed Keanu once again. I communicated my frustration with their lack in sense of urgency or customer priority. You mean to tell me you can't resolve this over 3 full working days? I want a refund immediately. It's really such a shame since I've been using Netflorist for over 3 years now. I've recommended it to so many people. But you really shouldn't treat paying customers like this. I doubt that I'll use this service again. Regards.

Today is my boyfriends birthday, I ordered a Item and the delivery date said today and I was happy, then at half past 2 in the afternoon with no time to be able to buy anything else for my boyfriend on his Birthday I get a call saying it wont be delivered today, now my problem is that its his birthday, I don't have time to buy another gift because you let me know 2 late and he has no gift. and although you apologized for it, I am sorry is just not cutting it as my boyfriend is going to be extremely disappointed his girlfriend can't even get him a gift on his birthday.

I tried to order 2 products online for Mothers Day, but the website kept showing errors for my images uploaded. I decided to place my order via orders@netflorist.co.za on the 9th of May 2019. By 10 May, 24 hours later, I had no response from them, so I forwarded the email to the same address again. I called the call centre and was advised the order will be processed soon and that the order will be delivered on the Saturday now due to the delay. Still, nothing. I called the call centre again on the 13th of May, and Bohang at the call centre advised that I send the lieziej@gmail.com with my order to her and she will process my order. Now, 24 hours later, I still have had no response from Bohang or anyone at Netflorist. What was meant to be a Mothers Day gift on the 12th of May, is now an absolute let down! Netflorist won't see me ordering ever again.