Netcare review: refund

I was admitted 21 January 2020 to the Pinehaven hospital. Told by the receptionist that my medical aid needs a co-payment of R2500 before i can be admitted for the procedure. This payment was due on arrival before admission. When i claimed the co-payment from Gap cover - i noticed that my medical aid statement reflects a full payment made to the hospital. I enquired about the co-payment refund 13/02, i still dont have my money refunded.