The complaint has been investigated and
resolved to the customer's satisfaction
Nestle Coffee-mate Creamerchange in formula - nasty taste

R Review updated:

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  • Kr
    Kristi Apr 05, 2009

    I am so glad its not all in my head!! I thought I was just losing my taste for coffee. Around the holidays I always stock up on the gingerbread creamer. I love it!! When I finally used up my last bottle about the middle of February I purchased a bottle of the Vanilla Chia Spice. I noticed the new packaging and thought it looked nice.
    The flavor however... yuc, talk about nasty! It's that bitter aftertaste, like artifical sweetner gone bad. I thought it must be me and then bought a bottle of Cinnamon vanilla cream. Same awful taste. I too have tried all the other creamers on the market and nothing compares. I dont enjoy having my coffee in the morning anymore and have been drinking tea. This makes me sad, I miss my morning rituals. I really hope Nestle gets the message and returns to their original formulas on all of their creamers not just a few. What a poor marketing decision on their part. They may be saving a few bucks on production but I'm sure it will cost them in the long run if they keep thier new formula as is. I know I wont buy it again.

    0 Votes
  • Li
    Lisag29 Apr 01, 2009

    I thought I searched all over the net for something about this and couldn't find anything. I guess I was using the wrong search words. I finally emailed Nestle about it. I really thought I was going crazy. I even bought new coffee thinking my old coffee was "old" but it didn't help. I'm to the point where I drink about 1/2 cup in the morning and that's it. I was sooo happy to get a response from them telling me that I wasn't crazy (they did change the formula) and better that they'll be changing it back. Anxiously awaiting my old creamer...

    0 Votes
  • Nc
    N Campbell Mar 31, 2009

    Add me to the list of long-time FF Hazelnut creamer consumers who's run into the effects of this recent formula change. It was soooo nasty tasting I had to Google to see if I was imagining it. Don't they taste test their formula changes?!? It's dreadful now.

    I'm looking forward to seeing the problem fixed sometime soon. The shame of it is that I have 2 large containers of the nasty stuff that will go to waste.

    0 Votes
  • So
    socal Mar 30, 2009

    I had posted earlier, and also contacted Nestle, they told me they were soon to be reverting back to a formula close to the old one, I dont know about everyone else but I dont want close i want exact!!
    I decided to experiment and for those who live on the East coast and have Hannaford supermarket chain available you have to try their store brand hazelnut creamer I was so excited!! it tastes exactly like the old Nestle and its much cheaper apparently its made by Hood
    Im going to go tothe other supermarket chains around here and see if their own brand is good also,
    Nestles other response was to mail me coupons !!now why would I want coupons for something I hate!!

    -1 Votes
  • Le
    Lenora Mar 30, 2009

    Why does the liquid coffee mate feel like plastic when it dries?

    0 Votes
  • Au
    auntcat50 Mar 29, 2009

    I too have been drinking Fat Free Hazelnut for ~ 5 years. Two weeks ago I noticed the change and thought it was me. Off I go to the store to buy Regular Hazelnut. Not as bad but, not the same. After that I switched to Irish Cream (which I used to drink) and even that's changed. I have to have my Fat Free Hazelnut and can't wait till they go back to the old formula. I'm so glad I found this Forum. By-the-way, forget International Delight. I can't even stand the smell!

    0 Votes
  • De
    debbie Mar 26, 2009

    I have used the FF Hazelnut for 10 years and absolutly hate the new formula. I just sent a complaint to Nestle and then found this. I'm glad to know it's not just me and I hope they change it back. Does anyone know any other products thast are better?

    0 Votes
  • Ho
    Holly Mar 25, 2009

    hi...I too contacted the company regarding the horrible taste of my french vanilla. I can't even drink my coffee and have been going to Starbucks almost every morning (very expensive) but my morning java is very important!

    I thought about switching to International Delight, however, I really do not like the taste of their creamers. I really do hope that Nestle's returns all flavors to their original formula! If not they will lose a lot of loyal customers.

    Why would you mess with a good thing??

    0 Votes
  • Ad
    addicted_to_Hazelnut Mar 25, 2009

    Would you all believe that I just emailed Nestle yesterday regarding the same complaint...I'm so glad I googled it and found this forum today..
    I noticed several months ago that some of their products had new labeling. My absolute favorite for YEARS: Fat Free Hazelnut was still in the older packaging.(maybe due to geographic location-Washington) At any rate, I am a hard core coffee w/ FF Hazelnut drinker. My husband and I drink at LEAST one every other day. I take it everywhere I'll have to drink coffee...when I study late at the diner, when I go on vacations, holidays at the relatives..etc. LOVE LOVE LOVE it. Well, for someone that drinks this much- I nearly spit it out when I took my first swig of coffee...what the ??. So, I rounded up the little kids (I have 5) and off the store we went. I was SURE they had changed the formula and wanted to see if I was correct. Well, I had the same findings as the previous poster, they changed it quite a bit. I've been searching all the local grocery stores for some more "old" luck. I've even tried to *like* the new kind, but it is AWFUL!!! I have a horrible bitter beer face every drink I take. I am SOOOO disappointed. I guess I'm glad to hear that they are switching back, but I'm wondering when that will hit our stores out here in Washington. It will be interesting to hear what, or if, they reply to me...I'm also miserable without my Fat Free Hazelnut CoffeeMate Creamer!

    0 Votes
  • Ka
    Karen Mar 22, 2009

    I have wasted so much money on CoffeeMate in the last few weeks trying to get my hands on a bottle that doesn't taste like sewer. I've been buying International Delight, but holy moly that stuff isn't much better and it makes my stomach upset. I am so miserable without my CoffeeMate Cinnamon Vanilla.

    0 Votes
  • El
    elliemae Mar 21, 2009

    THANK YOU for the info, ImpiousAngell. I am counting the days until the original formula is back on the shelves where I live. For now, I am making do with International Delights.

    I also contacted Nestle last week about how awful their new formula tastes, and received coupons from them for a couple free bottles. I can't wait to enjoy my morning coffee again...

    0 Votes
  • Im
    ImpiousAngell Mar 18, 2009

    GREAT NEWS! THEY ARE FINALLY CHANGING THE FORMULA BACK!! I e-mailed Nestle and complained about the taste and they e-mailed once to say OOPS sorry we changed the formula, we know it sucks, we're changing it back and we'll let you know when we change it back. SO I got an e-mail yesterday saying THEY HAVE CHANGED THE FRENCH VANILLA 32 OZ CONTAINERS BACK TO THE ORIGINAL YUMMY FORMULA AND TO LOOK FOR BEST BY DATES OF MAY 30 2009 OR LATER. They are still in the process of changing the 16 oz and the 64 oz though. Just thought I would let everyone know...

    -1 Votes
  • Ln
    lnx_fan Mar 18, 2009

    I am in total agreement with you guys. What else I found was that when I don't drink my coffee w/in 30-minutes, it seems to congeal as well - like a gritty thin pancake batter. Yuck! I so hope they bring back the old formula. I want my French Vanilla back!

    0 Votes
  • Su
    Susan K. Mar 14, 2009

    March 14, 2009
    I thought the different taste was because of my medication, and after reading the comments made above, I know it's the new Coffee-mate!
    I am going to change to another brand until Coffee-mate goes back to the way it was. The new Coffee-mate is terrible and I can't wait until the original Creme Brulee returns! And yes, I too miss GOOD coffee first thing in the morning. Susan K.

    0 Votes
  • Li
    Linda Raymond Mar 02, 2009

    Thank you to everyone who posted on this website. I have used Coffee-Mate Original Fat-Free Creamer for years and loved the taste, as well as the fact it is so low-cal with no fat grams. For the past couple months, I have consistently noticed a sour, bitter taste and thought it was the filtered water I was using, knowing that the creamer was fresh. What a relief to know this is not my imagination! I SO miss good coffee throughout my work day and am glad the company is addressing the issue.

    0 Votes
  • So
    socal Feb 26, 2009

    Im so glad I saw this forum, I also thought it was me, its totally undrinkable why would you change a perfect formula?
    I dont like internation delight creamers, and thats what this tastes like now!!

    2 Votes
  • Mo
    montysgrl Feb 14, 2009

    I too found my coffemate fat free hazelnut undrinkable, what a shock to my system after drink at least 3 cups a day since it came out. I won't buy it anymore. They will loose 300.00 a yr on me alone. My coffee is too important to ruin. I was good while it lasted but I've had to move on.
    LM summerville sc

    1 Votes
  • Ge
    gene Jan 30, 2009

    January 26, 2009

    Dear Mr.********

    Thank you for contacting Nestlé® Coffee-mate® Non-Dairy Creamer regarding the difference in taste that you noticed. We appreciate that you took the time to let us know about your experience. Your feedback plays an integral role in our ongoing efforts to further improve our products and services.

    We recently made a change to our formula for Coffee-mate Liquid Original that was based on capabilities at our new factory. However, we soon realized there was an unintended change to the taste.

    We quickly put all our resources behind resolving this issue and have corrected the formula to more closely match the flavor you were accustomed to. The interim, most current formulation will have Sell By dates beginning with 3/5/09 and is very similar to the original formula. You may want to watch for those codes to appear soon at your local retailer.

    We know that you want the old formula back and the good news is that beginning in late March or early April, you'll see the regular, original formula, Coffee-mate liquid return to your retailers' shelves. (We do not yet have date codes available to share.) The date is yet to be determined for the FF and Lite formulas.

    You are a valued customer and we feel confident that you will be completely satisfied with our product in the future. Please provide us with your complete mailing address so we can send a letter via regular mail containing a full value coupon towards a future purchase.

    We appreciate your patience and we feel extremely lucky to have passionate Coffee-mate customers like you. We thank you for your loyalty and hope you'll visit our website often for latest information on Nestlé products and promotions.

    Beverly Watson
    Consumer Response Representative

    0 Votes
  • Me
    mercedes Jan 26, 2009

    I agree with all of you. the regular vanilla creamer is disgusting it has o trans fat on the bottle know. the taste is so different and you cant find the regular no where I cant drink it in my coffee. I use the other brand internationals delight it taste better then the new french vanilla coffee mate, its better then nothing.

    1 Votes
  • Ji
    Jim K Jan 23, 2009

    Thank you SO much to the two previous posters! I thought I was losing my mind - I also use (or at least USED to use) the Cofeemate Hazelnut creamer. I noticed about a month or so ago that my coffee tasted HORRIBLE. I thought it was the coffee grounds. Nestle - if you're reading this, you can count me as a dissatisfied consumer who is no longer purchasing your product. IT'S ***GROSS***.

    5 Votes
  • An
    Anne Totillo Aug 10, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Jim K you're right, it has changed, i'm not buying it anymore.

    2 Votes
  • Zo
    Zoe225 Jan 04, 2009

    I agree. I have been drinking Coffee Mate Vanilla Creamer everyday for the past 10 years. I am so upset with the new flavor. It tastes very strange...almost as if the coffee has been diluted. It is also very foamy now, it was neverl like that before. I also wrote to Nestle to complain and received the same response. I hope they fix the formula quickly! I no longer buy the creamer and have switched to International Delight, but it's not as good as the Coffee Mate used to be.

    5 Votes
  • Sc
    Scottie Scott Sep 10, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Zoe225 I got on the internet to find somebody else who thinks that Coffee Mate has changed its formula. I used this product nearly everyday for more than 20 years. I know my coffee. Coffee Mate seems like they have used fillers in the product to stretch it with cheap ingredients. Taste horrible and yes it is foaming and you have to use double the amount to get your coffee color right. Very disappointed.

    3 Votes

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