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CB Furniture Stores Nebraska Furniture Mart Complaints #22-41
Nebraska Furniture Mart

Nebraska Furniture Mart review: Delivery and incorrect product

G
Author of the review
8:24 am UTC

To whom it may concern,
On 06/30/2019 my fiance purchased about 5K worth of furniture from Nebraska Furniture Mart. This was our second purchase from the Kansas City Missouri store, the first being over 15K after returning from a military deployment. Our first experience was great, the company delivered all of our products to our door, placed our products throughout the house, and assembled them.
Our second experience was a far cry from our first. Our salesman was Nick C, and our order was #[protected]. As I stated before we purchased on 06/30/19, we picked up everything but two chairs, those were to be delivered to our new house in Virginia.

Upon check out, the customer service representative stated that "when the products come into our warehouse we (NFM) will notify a third party delivery service to come pick up from our warehouse". The next instructions were that the third party service would contact us to establish a delivery date. This was Problem #1, after not hearing from anyone regarding the chairs my fiance called on July 17th 2019. The representative stated that "we where waiting for you to call to tell us(the warehouse) that the products were ready to be delivered." This was clearly not the course of action we were told would happen.

Problem #2 was that when the products were delivered over a month after the phone call, a month and a half after our order, we received the WRONG product. The chairs we thought we were purchased were located next to the Finn Sofa SKU [protected] on 6/30/19. What we received were not even close to the chairs we purchased.

Although they work with the room we still find it to be an issue and would like customers to be aware of what they order and what they receive. Take pictures of everything you are going to have delivered. We are over a 1000 mile from the nearest NFM and after this problem we dont want to have to deal with a return policy that could be just as bad if not worse process.

Thank you
Clint and Heather

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chairs customer delivery furniture order products purchase service store warehouse
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  1. Nebraska Furniture Mart Contacts

  2. Nebraska Furniture Mart phone numbers
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    Des Moines, General
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  3. Nebraska Furniture Mart emails
  4. Nebraska Furniture Mart address
    700 S, 72nd St., Omaha, Nebraska, 68114-4614, United States
  5. Nebraska Furniture Mart social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 28, 2026
  7. View all Nebraska Furniture Mart contacts
Nebraska Furniture Mart Category
Nebraska Furniture Mart is ranked 23 among 291 companies in the Furniture Stores category
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