The complaint has been investigated and
resolved to the customer's satisfactionResolved Nationstar Mortgage — incorrect statements
resolved to the customer's satisfaction
My HELOC was transferred from Principal Bank to Nationstar Mortgage LLC in July 2011. The very first monthly statement was a joke: inaccurate number of days in cycle, inaccurate listing of APR according to the original note, inaccurate mathematics to compute interest (a figure was inserted into the computation line to produce the result Nationstar wanted), inaccurate mathematics to compute account balance, changed ending cycle date from the one indicated in the original note. In addition, the online Account Summary initially indicated a fictitious amount past due and that changed daily. When I intially contacted Customer Service I saw that I was not getting anywhere and I requested a Supervisor who never came to the phone. My former loan servicer, Principal Bank ( still owner of the note), set up a conference call with Nationstar Rep, Kal, who admitted there were problems with the statement. Kal said the he would request someone to research the problems. For this statement I had paid the indicated interest and a substantial amount toward the principal. The problems with this 1st statement were never resolved. I received two more monthly statements (August & September) which still indicate an inaccurate APR and account balance after payment. I e-mailed Mr. Keenan Cain and Eliot Robinson and talked with Nationstar Reps Ryan and Chase Scott. The Reps admitted that these two statements were not entirely correct. It appears Nationstar is not willing to correct the inaccurate statements and provide them to me. I have filed complaints against Nationstar Mortgage with the Better Business Bureau and the Federal Trade Commission. Since Principal Bank owns the HELOC note I have filed complaints against the bank with the Office of the Comptroller of the Currency.