National Tire & Battery [NTB] review: Damage to vehicle

My wife brought her car to the NTB location at 9424 Reisterstown Rd., Owings Mills, Md. 21117 on Friday 7/17/2020 for a tire replacement/install. Once work was completed and we went back to location to pick up her car we noticed there was a very deep scratch to the rear bumper on the passenger side. This damage was not there when we dropped off the car as we took a video of the outside surface of the car prior to leaving the keys. We reported the damage to the attending manager at the time of pick up and was asked to call on 7/18/2020 to talk to the store manager. We called him early that morning and he said he needed to view the video and follow up with us. This call was made at approximately 8am. I followed up with another call to the location at approximately 4pm because I hadn't heard anything back from the manager. He stated that he hadn't been able to view the video and probably wouldn't be able to follow with us until sometime Monday. First it's extremely unacceptable to have to wait that long for, at the very minimum, a follow up call much less a suggested resolution. We have been taking our cars to this specific location for all our tire service needs and find it disturbing that we are not getting the treatment a loyal customer should receive. Either myself or my wife can be reached at [protected].

Avery D. Yancey