James Monroe in accounting department is threatening me to put a lien on my house if I did not pay $1550. I did not cancel my contract but he still wants to charge $750 for contract cancellation fee. I DID NOT initiate the chargeback on my credit card. My credit card company made a mistake and they have corrected it once James Monroe informed me about it. NHP has received the money but James Monroe still wants to cancel my contract without my approval. Here is the email from him:
From: NHP Home Warranty [mailto:[protected]@NationalHomeProtection.com]
Sent: Friday, October 26, 2007 12:40 PM
To: [protected]@yahoo.com; [protected]@yahoo.com; Garg, Rajesh
Cc: Victor Hakim; James Monroe; Jonathan Bradbury; Regina Johnson
Subject: NHP ACCT: [protected]
Please be aware due to the chargeback initiated on your visa card, National Home Protection will be placing your account in collections for the amount of $1550.00. We will also be placing a contractor lien on your home in the amount of $1550.00. You have 30 days to remit payment via check of $1550.00 to the address below. THIS IS A FINAL ORDER.
Claim 163969: $245.00
Claim 163969: $350.00
Claim 187242: $205.00
Contract cancellation fee: $250 per term. Total $750.00
Claim 203300: $300 - CHECK CANCELED.
Home Depot Gift Cards: $150 - CANCELED
TOTAL DUE TO NATIONAL HOME PROTECTION $1550.00
WE WILL PURSUE THIS TO THE FULLEST EXTENT OF THE LAW INCLUDING BUT NOT LIMITED TO REPORTING TO ALL 3 MAJOR CREDIT BUREAUS WELL AS PLACING LIENS FOR REPAIRS.
National Home Protection, Inc.
42 West 38th Street
New York, NY 10018
Tel: 800.608.6045
www.NationalHomeProtection.com
Hi, my name is Michelle and I am an apprentice at Balestriere Lanza, a trials and investigations law firm in New York. We have filed a nationwide class action lawsuit against National Home Protection, Inc. We would be very interested in hearing more from you about your experience. Please feel free to contact me at your convenience at michelle.luo@balestriere.net, or call Analyst Sarah Goodman at [protected] x 132.
Have paid in advance for a 4 year policy now unable to contact for service my charges for contarct was$1649.60 will l be able to get a refund.
acct.# [protected]
ikeekw@bellsouth.net
I paid $ 1000 a year ago to cover my home warranty for 3 years, I just tried calling them today at [protected] and it seems that they don't exist anymore. This is ridiculous, what can we do about this company and how can I get my remainder of money back!
Devesh
Don't feel like the Lone Ranger. You are not the only one to get had by them. Myself and 2 family members (both joined at my encouragement) are in the same boat. I feel like the biggest fool as I bought the 3 year policy to guarantee the price and then talked my family into going with them also. All I can say is God does not like ugly, and NHP has their day coming. Hope they are happy with swindling people that cannot afford it!
I purchased a 5 year with National Home Protect and never received my 500 gift card. I also had them out once to fix my AC which they did not do, I ended up having to pay for it myself. Now my water heater looks like it might be bad and NHP doesn't have a phone number anymore. Anyone know what to do? How to get your money back? muofassa@aol.com
This is one of the worst companies I've had to deal with. They lie, don't return phone calls, refuse to pay. I am now aware that the Attorney General in New York, Mr. Andrew M. Cuomo has litigation going. I want all my money back...roughly $1000. This company and its owners are scam artists and have done so across the USA. It's time to put a stop to this!
An automated voice keeps calling my wifes cell. Any help to end this would be great
National Home Protection (NHP) and I discussed contract agreements to include having immediate entitlement to NHP home warranty services for pre-existing repairs. The MAIN reason I DECIDED to go with NHP is because I was excited about them providing quality home repair service. But within 3 days of me speaking with the rep I decided I would wait to get the air condition later and just cancel the service. When I called, I could not get through the lines because they were experiencing technical difficulties. When I was finally able to get through, I explained to them that I was trying to get through to cancel the agreement so my card WOULD NOT BE debited. It was within the first week that I had the conversation. When I spoke with someone on the phone they convinced me to go along with the contract and they would send me a repair technician to repair the AC as part of their one time courtesy for new customers and that the call fee would be waived, per one of the other perks the sales rep mentioned. I went along with this and coordinated to have someone at my home to wait for the repairs and when the repair man arrived he said there would be a large fee because his services were not covered by my home warranty. Furious at the amount of time wasted, I demanded a full refund because not only were they able to deliver on their initial promises by sending a home depot card but they couldn’t even honor anything they previously said about my repairs. This should be reported to the Better Business Bureau.
There needs to be a lawsuit against these scammers.
If I get enough interest, I might shop this around to some lawyers in my area and start a class-action lawsuit.
Please send me your email addresses at vam004@yahoo.com, with your names if interested.
Thank you.
Best,
--Venkat
This letter is to complain about service I recently received from Jenkins Appliance a contractor of NATIONAL HOME PROTECTION. A representative of Jenkins Appliance came out to service my cooktop, made his assessment and never acted on it. He was paid the $45 service fee. I expected a much higher level of contractors from this company, and I am quite disappointed. Because we did not want to spend any more time on this problem, we decided to purchase another cooktop.
After speaking with Andy (a representative with NATIONAL HOME PROTECTION) on October 17, 2007, he suggested that I write a letter explaining the situation along with the receipt so that this claim can be properly resolved. I wrote that letter plus several other letters and to this day this matter has not been resolved.
I paid NATIONAL HOME PROTECTION for three years of service and was promised a $50 Home Depot Gift Card for each year. I have not received any gift cards only lies about it is in the mail.
This company is the worst I have ever dealt with.
I also have never received the promised Home Depot $50 gift cards, one for each of the 2 years I purchased in July 2007! I have done all the things they requested and that other posters have done, multiple times, and have always gotten the run around and been stalled. It is now almost 2 years since they charged my CC for over $650, but I have still not heard a word about the gift cards-and they still advertise them on their website! What nerve. My latest attempt is to file a complaint with the BBB of NY, but I don't know if they can help...
looks like their assets were frozen by the new york attorney general back in april. i'd say this company is now out of business.
http://www.oag.state.ny.us/media_center/2009/apr/apr27a_09.html
I have a claim number #542519 and my claim was denied 10/13 for a water heater. Due to rust. The plumber stated you misunderstood his comment the water heater went out due to normal usage. The water heater is on a pedestal off the floor. I have done maintenance, I have a water softner at this house and it has been upgraded when I moved to this house. I had a inspection. The water heater wasn't brand new when I moved in 2003. So through normal usage it aged. I am DISPUTING THIS ClAIM! I moved to the plus plan so I can get items replaced. As you advertised. Everytime I have a problem I get the run around.
I purchased 5-Year warranty policy ($1, 649.60) from National Home Protection in 2008. My first claim was my Air Condition. I called them and NHP asked to fax 2007 / 2006 AC maintenance records. After I did it, they denied my claim since they said the format and maintenance record was insufficient. Due to my 5-year and 3-year boys could not stand the hot weather in Flordia, I had to fix AC and spent $300 out from my pocket. I kept arguing with NHP, and finally they agreed to cover $150 (half of my cost). However, until now, 7 months past, I have not received the $150 check. I called them over 10 times, and they always say that you should receive the check soon.
My 2nd claim was my refrigerator. I called NHP and they sent the local contractor to me. The contractor asked me to pay $45 service fee first, and then they would come back to fix it. However, I waited for almost 7 weeks and they finally came to fix my refrigerator. I complaint NHP regarding the situation. NHP said that they can not control their contractor how soon to fix it.
No word how to describe the bad company. Today I called them to cancel my policy. They asked me to mail the cancellation request to their corporate. I really wonder if they will process my request and refund my the balance (at least $1319.8). I sincerely wish someone can teach me how to get my money back if they do not response my request.
I had an identical experience, but I was able to contact my credit card company and they refunded me all of my money for the premium.
Robb Hammond
service 601255: Clothes Dryer: not working was requested in 03/04/09. An authorized technician visited the place and inspected our dryer and blamed the filter and wanted us to pay for the trepair $165.00. I declined to pay the technician since I had warranty from NHP. I got my dryer fixed by paying $50.00 to a known technician.