National Home Protection review: Intimidating behavior and non-service! 96

Contractors beware.. National Home Protection does not pay their vendors as agreed upon when they issue work orders. We have completed several jobs for this company and have been paid for none. I understand that other contractors have had the same experience. Their customers also suffer because of this failure to pay.

we were taken too by NHP, paid for 5 years never got my home depot gift card, we tried to cancel ...guess what ! We contacted our credit card company to despute it to which nhp produced the form for the home depot gift card as a contract, which you had to sign to get the darn gift card, well if you dont get the gift card how can that be a valid contract...
I am going to visit relatives in NJ will pay nhp a visit in new york.
I hear if you take them to Small Claims Court they dont show up, trying that next

Is there anyone else in Florida orlando area that got scamed by NHP?
I can't be the only one?
Please let me know

1- Never paid $50 home depo rebate in spite of many request

2-Denied request to fix an oven. claming that it was poor maitenance that caused the sensor to go bad.

3- After many tries to get them, They tell us that someone would call us to schedule within 20 minutes and nobody calls . This is an oven that needs to be fixed and we need it urgently fixed. Repeated calls have been ignored.

4- I have read many complaints recently and I do not understand why this company is still doing business. I tend to think that this comapny is a scam. Please let me know how I can help to put this company out of business.

All I can say is "STAY AWAY"! They have the worst customer service I have ever encountered! I was also promised a $50 gift card form Home Depot and 6mths, 10 emails (with no response), and 3 calls later I still don't have it. The last time I called they rep talked talked to me like I was getting on her nerves because I wanted to know where my gift card was. She was very rude. Please do not make the mistake of getting this policy, the BBB does need to look into this company. It does not seem to be legit to me. And apperently I'm not the only one, no one has anything good to say about them!

I did not get my gift card. I have 2 houses they never got their service right. when you need service they are denying my claim. My oven was not working since December they are saying the part is back order. Recently my washer was not working, they denied my claim. I have another property in Savannah, which I get to go to on the weekends, if ever to do regular up keep. When I went there last, it was over 100 degrees in Savannah, and the AC unit was broken. When I placed a service call, they told me that because it was not an emergency, they would not be able to get to it until monday. I tried to explain that I had to be back in Raleigh Monday morning for work, but they refused to co operate with me at all.

I have tried calling their 800# and they are Closed for system maintenance! That has been since Friday when I called to report a leak in my dishwasher that flooded my kitchen! Are they even still opened? Is anyone able to get in through their 800# ? I just stop them from withdrawing anymore funds from my account until I can speak to someone there..

I have been waiting on a claim since Jan.09. I have faxed NHO the bill with there authorization # on it daily. Never a reply or a phone call. I have contacted the BBB and have heard nothing. I think it is time to get the TV network's involved. Lets band together and sent to the TV stations and see what they can do. This is the biggest rip off. If I had only checked the net before I got there policy.

Well, we got had folks, and there is not going to be much help from the government, they are truly fake earning in excess of 100 illion a year and not even sending out the home depot card as promised, and yea, they will not pay for your claims either. I lost 1245 on three home warranty policies. BIg SUCKER

We are a licensed/bonded/insured contractor in Las Vegas that did air conditioning and heating repairs for National Home Protection & they have not paid us for our services since September of 2008. We have faxed them multiple times (now their fax number has been disconnected); we've sent them certified mail, which someone signed for & their printed name is not readable; we’ve spoken to a representative that was extremely rude & said we needed to leave a message with the supervisor. We did this & no one returned our phone calls. We’ve tried calling again and now nobody answers the telephone. We’ve called the New York District Attorney & their advice was to file a small claim with the court.

I bought this insurance for $34.99 a month to ensure that if an appliance went bad, it would be fixed for only a $45 contractor fee. My hot water tank is leaking, and when I called to submit a claim and get a contractor to come look at it, the company is CLOSED for 24 hours for systems upgrades! no webiste, no phone. On a business day of a firm that claims it is there 24/7. That's ridiculous! Do they exist? I think I am screwed!

NATIONAL VICTIM PROTECTION

I am one of these victims of this company. We need to unify ourselves as a National Victim Protection against National Home Protection. I wish to find a proper way to get our money back and to protect new victims. I am suggesting to send letters to the senators. National Home Protection has to be closed soon. Please help to protect new victims.

We are in the same situation with National Home Protection, DO NOT DO BUSINESS WITH THIS COMPANY

I purchased at two year warranty from National Home Protection in May of 2007. At that time I didn't see anything negative about the company and was able to easily get someone on the phone anytime I called. I didn't have any issues until last month (April 2009) when my furnace started acting up. I have called their 800 number over 30 times now and left at least 8 messages. I never get anyone on the phone and on several occasions there is a message stating they are closed for upgrades. I've also called their number and gotten a notice that their number is no longer in service. Their website works on some occasions and I did submit a claim on 4/27. They did respond to the claim with a contractor to call, but when I called them they never showed for the appointment and now do not answer their phone. I responded to NHPs message telling them of my issue and they re-issued it to another contractor. This new one's phone number doesn't even work. Who knows how NHP was able to "assign it" to them. I'm going on 10 days without any service from them and the two contractors they assigned don't even exist. Stay away from this company! I did file a BBB case and their database says their New Jersey address is out of business. (weird since that's the one listed on their website)...but that their New York address was still in business and had several complaints. I'm disgusted with this company how they scam people out of their money.

http://www.oag.state.ny.us/media_center/2009/apr/apr27a_09.html
See website above for recent lawsuit brought against NHP. Get in on this now!

They have set themself up as Choice Home Protection

We are a appliance repair company, and have been going through the same situation as yourself. I called for months straight, always on hold for 30-45mins, and usually get hung up on after waiting, to only become more furious. I've sent numerous e-mails and left several messages for both managers(Mr. Howard & Mr. Sanders), but like yourself no one has ever returned a message. I received the same advise you got. The smaller companies aren't going to make it if these bigger companies can't pay their bills. I understand your frustration, thanks for listening.

NHP is a scam. I contacted my credit card company and documented my claim against this fraudulent company. I received a credit for the entire $996 payment made to NHP. I suggest you do the same.

We were a Vendor for National Home Protection and did appliance repair for them in the State of Arizona. They had us go to homes of people who had purchased a Home Warranty from them and fix their appliances. They did not pay us for our services. They are a bunch of crooks. They kept promising to pay us, but never did. They told their customers that they paid us. Liers Liers all of them.

We didn't get paid for our services either. We are in Arizona. They just lied to us over and over. Live and learn

For this person that got the great service, please tell me the phone number you called for service because I have been trying to call the service number and am being told it has been disconnected. Are you sure you called National Home Protection in NY city?

I have had this contract since July 2008, called once for my dryer andwas told they do not cover dryers and the contract clearly stated dryers were covered. Today i am trying to call regarding my stove and the 800 number has been disconnected with no alternate number given. I did not realize the company was a fraud until I attempted to contact them today. My contract has not been honored and i feel I should receive a full refund from this fraud of a company. I found the company on the internet and feel this is a classic case of internet fraud.

Are they still in business? I have been calling for the last past two months. At first I would get voicemail, then I would get a busy signal, and know I get Their services are no longer connected message. i think they should refund all of their customers their money back. This company is full of ###. And a waste of our time and money.

We agree! We have also been trying to get in contact with this company and are getting the same "not in service" message. I would like to know as well what is going on with this company. I am going to contact the NY state office of Consumer Affairs. The # is [protected]. Let us know if you find out anything and we will do the same!

I bought a 3 year home warranty plan and have not had to use it yet. I tried to call them to place a claim the number has been disconnected and there is no response on their website. I paid 989.76 for three year protection and it will be 2 years in September. I need to get my money back

They use their "right to require maintenance records" in order to dishonor repairs, even if you have been with them less than a year, even if the broken part has nothing to do with maintenance and even if their own service contractor tells them everything was well maintained!

This company is a total fraud. We took out a 5-yr protection plan, a cost of $1, 649.50, with a promise to receive a $250 gift card within 60 to 90 days.

They kept stating that the gift card would be coming shortly. We attempted to speak to a representative and was disconnected once and the second time was told that there was not a supervisor on call. Again, we called and asked to speack to a supervisor and of course no one called us back. They told us originally that I could cancel my contract any time with no cost, but
after reading the fine print they stated there was a charge of $200 cancellation fee. We purchased the plan over the phone with one of their sales people and our visa was charged the full amount that very same day and was not sent a copy of the contract for over a week later stating "This contract may be cancelled by the holder within 3 days from the order date and cancellation must be done in writing". Our visa company gave us provisional credit of the $1, 649.60 until the dispute was settled and they elected to stand by the merchant...so again they charged our acct with said amount.
Can't they see that this company is frandulent and scamming trustworty people. They need to be stopped immediately and the visa companies should reimburse the said amount. Not only have we lost the above amount, but we also attempted to call for service for a warranty problem and no one ever called us back. We had to bring in a private plumber to fix the problem at a cost of $100/hour.

My policy was only a month old when I had a claim (I had renew for 3rd time) NMP sent a servicman I paid him my deductible but the authorization was never issued for the new part.When I tried to call the co I found out it's closed.I paid them over $400 what can be done?

We bought a 3 year policy with National Home Portection in Oct., 08 they said they would send us a $100 gift card from Home Depot. We never got the card and never got a return ca
ll fron the company, after numerous calls demanding to speak to a supervisor.They gave us the run-a-round and I finaly gave the case to the Better business bereau in NY. They finally told me that they tried to make contact with this company and they but the Better Business never got a responce.
today I called to file my first claim and I have tried and tried to call them, but they have had their number rerouted and no one ever ansers the phone. I wonder if they are out of business or have they changed their name.? I wonder how I can file another complaint?

I also filed a complaint with the Better Business in NY, but they weren't able to reach them either. The phone number I have is [protected], but the number has been disconnected, they still have a website up, but it also has the same phone number. If you go through and read about the company, they have a action lawsuit going. They are out of business now I believe. I'm not sure who to complain to. Thanks for the comment. Tonya

We had a home warranty protection plan on our home. For the year of 2009. We have been trying to contact them for several weeks. We found out yesterday they have went out of business. They forgot to inform their customers. Company is National Home Protection.

Can you help us get our contract payment back. Also their has to be a lot of other people with contracts with this company who is going to be in the same situation. Can this be made public knowledge.

How we found the business was closed was thru the chamber of commerce in New York where this business is.

No one is returning call, I paid for the home warenty service, I even did not recieved any notice from them.

This company is a total scam...stay away from them ! They lie, cheat and will not return any answer to any form of communication...telephone/E-mail/letter/registered letter.
This company is nothing but a bunch of scammers cheating the working public.

I'm having the same problem. Did they go out of business?

I contracted with them as they wooed me away from American Home Shield by a better fee and promised to be as good. They are a TOTAL SCAM. I even paid for the optional pool and spa coverage for an additional fee. They came to my home for the $45.00 fee and which was paid and later told me I wasn't covered for above ground spas as per contract. I never saw the contract as they billed me on the phone. Later my ASKO diswasher failed and they came to repair, the service agent collected his fee and told him they will have to replace the dishwasher as it was unrepairable.

The repair representative I believe never got paid by them and refunded my money. He was upset with the way they handled the claim. They finally got back to me after a long period of time and offered $199.00 They are supposed to replace as per contract with similar features etc. A dishwasher similar is in the $800.00 range or more with additional fee for installation. I had an attorney write letters and they never responded responsively to him. We are in the process of filing suit with a complaint of consumer fraud for treble damages.
We will update. Also, be aware this company operates under a few names besides National Home Protection.
I understand that anything that breaks from the service people that they look for anyway NOT to pay on the claim.

They are unreputable ... DO NOT GET TAKEN IN BY THEM. Go online and Google .. National Home protection complaints... they are exhaustive... I should have checked prior to contracting with them.

I am complaining because I paid my premium with this company in August 2008 and I called them a couple of times where they sent the contractors to check the appliances that were broken. One of them needed to be replaced and they asked me if I wanted the check or not. I accepted and as of today I haven't received any checks for the appliance that I replaced from my own pocket.

I sent different emails and made different phone calls to try to resolve the problem but the phone number is out of service. Please investigate this company since their web site is down and no other form of contact is available.

I totally agree with him.

This is terrible I bought two warrant for both my own and rental homes for one year and I paied the total amount up front to get a deal. Now that I needed a garage door opener repair for the first time using my coverage, no one answers the phone or reply the Emails! where are they? How can I get my money back?

On December 5, 2006, I purchased a home warranty protection plan from National Home Protection at 42 West 38th Street, New York, NY 10018 for $373.91. On February 8, 2007 I submitted a claim for the repair of a double wall oven. The repairs were not completed until May, 2007. Both ovens became disabled at the same time, but the company insisted that the bottom oven was an existing problem before I purchased the contract. How they could even make this assumption was a mystery to me. I called daily after about a month of waiting to have the repair completed. They finally authorized the repair. By this time I was put in contact with the third appliance repair company. The first two refused to work with NHP due to the fact that the company was so difficult to deal with and each removed itself refusing to deal with said company.

In June of 2007 I submitted a claim for my air handler. The claim was denied due to the fact that I could not produce documentation for yearly checkups. My fault, but everyone I spoke to was very rude and it took about 4 weeks for me to get a response that the claim was denied.

On December 9, 2007 I submitted a claim for the same ovens (same problem). The company had been stalling to authorize the repair because it is the same problem. I was told that they were contacting the manufacturer to see if the part was warranted. They told the appliance repair company the same story. On January 14th, they contacted the appliance repair after hours and left a message. The repair company called back on January 15th and they were told that they would have authorization within 24 hours.

It is now January 17, 2007 and my ovens have not yet been repaired. I am now told that my contract has expired and it is under review by a supervisor (even though I submitted the claim one month before). I have been keeping a log and in the past week, I have phoned the company 20 times and left 13 messages and have not gotten a call back. Since I submitted the claim and prior to this week, I have called every couple of days to get the status of my claim. When calling, I am placed on hold (sometimes as long as 45 min.) before I talk with someone (who is usually rude and abrupt) and when asked to talk with a supervisor, I get voice mail, I leave a message, I get no response. My calls are usually directed to a supervisor. I have yet to speak with any of their people. I leave a voice mail, but I never hear back from them. I sent a letter to the president of the company (name unknown), I have sent emails to Victor H. and sent a fax to Rick Sanders, but have never gotten a response. When transferred to the Authorizations Department, I have spoken to a couple of people who then put me through to a supervisor and it is always the same scenario, voice mail, leave a message, no call back.

The contractor I am now working with is just as frustrated. They have never dealt with a company such as this. The previous contractor who repaired the ovens last May is no longer associated with said company (surprise!).

I have reported them to the BBB. They are based in New York.

I received a call from one of their representatives relating to renewing my contract and when I started to explain my dissatisfaction with the service I had received, he hung up on me.

In addition to all of this, I paid the $373.91 with a credit card on December 5, 2006. On January 5, 2007 I was charged an additional $186.96. I contacted the company at that time and they agreed to refund me. Since it usually takes approximately 2 billing cycles for a credit to appear, I was not too concerned. I then became so consumed with dealing with them to make the repair to my ovens, that this issue of the overcharge was overlooked. This has been going on for over a year now and I have yet to get a refund. They say that I received a refund the same day, but my card statement proves otherwise. I have faxed this information to the Supervisor of billing but have not gotten a response. When the contractor made a diagnosis of my air handler, he did not charge me the co-pay of $45.00. National Home Protection paid it and then suspended my contract. They were quick to ask me for their $45.00 (which I immediately paid) but refuse to refund me the overcharge.

I am quite aware that this is a very minor problem, but I am a consumer and I should be heard. I can’t believe that I am the only consumer that has been treated this way by this company. I would not recommend this company to anyone.

I renewed my agreement with them a year ago in 2008. They have never responded to a request for service or emails or phone calls. They appear to be out of business, without notification.