Had service and was treated well, Then all of a sudden neither I or the contractor could get in touch with the company. I wrote a letter with was never acknowledged, and many phone calls that were never answered. I wanted to terminate the contract but could never get anyone to respond. Not sure what to do now!! If any one has any Ideas let me know.
My name is Allison Gill, I am a legal apprentice with Balestriere Lanza PLLC. We have filed a class action lawsuit against National Home Protection and are interested in talking to people who have been scammed by them. Please contact me at either [protected]@balestriere.net or by calling [protected] ext. 115. Our firm is very interested in hearing your stories about National Home Protection. If you would like more information on the firm, please go to our website at www.balestriere.net
Balestriere Lanza PLLC
We had reasonable service at first to later find out that none of the contractors who had been assigned to claims we had, had not been paid. And would no longer come out to any future claims, making our warranty redundant. Have a look at www.scam.com and search National Home protection. I have since found put that this company is being taken to court by the States of New York and Texas. This affects many, many people, contactors and home owners alike. I urge you if you have been victim to this company to file a complaint on line at Federal Trade Commission under consumer protection it is very easy and quick to do. Our dealings has become comical, to the point when we asked them why contarcators told us they did not pay there bills, we have been hung up on and then phones have been switched over to an automated message which says the lines were down for updating or something to that tune. When we exhausted the list of assigned contractors because none of them would deal with them, we were told we would have to find our own contractor, Excuse me?! We paid nearly $600 up front and have 6 months of warrenty left.And have had to pay for repairs ourselves. I feel for the contractors who are small business owners who are being hit in the pocket book by these crooks.
We are a Heating and Air company out of N.Charleston, SC. We had a homeowner contact us on 5/6 with his claim number requesting service. When we diagnosed the problem, it was going to be over the set limit. So we proceed to try and contact NHP of course all we get is a voicemail. Left several voicemails, e-mails, and even tried faxing them. Still no response. Since then the repairs have been done at homeowners expense praying we eventually get approval. When you do get someone on the phone they either transfer you to the voicemail or they are extremely rude and hang up on you. Please be aware of this company. There is many more GOOD home warranty companies out there that will answer their phones and assist you with politeness.
1. Never sent $50 gift card that was promised when I signed up for service
2. Denied my AC claim for preexisting condition b/c I had filed a warranty claim with the prior warranty company over a year before when:
a. they never inspected my ac before they accepted the policy which they could have easily done, they knew how old my home was, and accepted the premium thus waiving the right to argue preexisting condition. I started the policy in May and 1st time they came out was in August. You can't go without AC from May to August in TX. Clearly the unit was working.
b. the machine was in "good working order on the effective date of the contract"
c. their own policy charges a new fee after 30 days even if the problem is the same, saying beyond 30 days is a new occurrence, so over a year in certainly a new occurrence
d. the prior home warranty company says they fixed the problem--there was no leak, just normal freon loss
e. NHP's service provider came out in August and did not see the leak that the second provider found the following May very easily (fluid was everywhere when he stuck his hand in the unit). If there was no leak in August, there could not have been a leak a year and a half before that.
f. the TX Real Estate Commission says they owe for the repair because the failure happened during their policy period
3. Operating in TX without a license with the TX Real Estate Commission
4. Poor customer service:
a. 20 minute hold times
b. managers do not return phone calls
c. they have never made one single outbound phone call to me
d. no written correspondence, including no written denial letters
e. no reply to the many complaints I have filed either direct or through other means (TX RE Commission, TX attny general, BBB)
I have now had to pay $125 to go to binding arbitration with this company in addition to the two $60 service fees and the $450 premium plus the $1600 AC coils. I would highly recommend that no one purchase this product.
Following is my situation with NHP [this was emailed to the gentleman from NHP who responded that if anyone is having problems, please contact his directly:]
Is your company still in business? The contractor and I have been trying reach your company. The contractor implied he couldn't set an appt until he rec'd authorization. After I badgered him a bit, he eluded to your company's failure to pay the contractors.
I have been phoning for 2 week and get messages stating system is down and I would receive a call within 24 hrs. How can you do that when the system doesn't ask for any reference info. Needless to say, I've rec'd no cal back. One time I was actually able to leave a voice mail but it sounded like it was being taken by an unattended voice mail box.
Earlier this week, I got a disconnect notice when I called . Now its back to saying the system is down.
Please advise ASAP. Am I out my premiums I've paid on two properties? What federal or state agency regulates your company.
To date, I've received no response. Is there anyone who has started a possible class action? I'm going to contract NYAG's office but is there anyone who knows if the company is regulated by some govt agency such as "Insurance Commission?"
I hope we're not all out $300 - $400!
From: "[protected]@nationalhomeprotection.com" <[protected]@nationalhomeprotection.com>
Sent: Tuesday, April 14, 2009 11:40:06 AM
Subject: Contractor assigned to NHP claim number 615066
Dear BRAD HARO,
Your request for service 615066: Dishwasher: is leaking
Your claim has been assigned to C&D Sales & Service - Appliance Repairs, an authorized NHP service technician. You may now contact C&D Sales & Service - Appliance Repairs at [protected] to schedule a mutually convenient service appointment. If you do not have an appointment scheduled with your authorized NHP contractor within 48 hours please call us at [protected] so that we may assist you in getting an appointment scheduled.
Please remember that upon the technicians arrival you will be required to pay the $45.00 service call fee.
Should you have any questions or concerns, feel free to call our claims department at [protected].
NHP Claims Department : [protected] : [protected]@NationalHomeProtection.com
This company is HORID!!! I can never reach anyone on the phone for either customer service or claims. You can't filel a claim online as their server is always down..They sold me a policy and had no intention of paying claims. Everytime I submitted for something small, a clogged drain, a freon lack in my A/C...they would find some reason not to pay. Ultimately I had to pay all these claims myself. Now I can't reach them to even cancel my policy...And since I now have a broken A/C unit, I can't get another home warranty policy as it's a prexisting condition. Living in Florida, I need A/c. This company sold me a policy they never had any intention of paying on. Don't even have any ability to cancel with them, so now they have my account number to debit and I have no way to stop it. DON'T BUY FROM THEM.
DO NOT USE THIS COMPANY!!! We learned the hard way and wasted 458.90 on a USELESS home warranty from this company. We were eight months into our coverage before we had our first claim and they did not pay, telling us they needed service records on an item in our air conditioning unit that could have no way have been prevented from breaking - a control board. I had to fix it myself - $395.00. They would not pay and would not call me back. The next week our water heater started leaking everywhere. Same story, give us the maintenance records. Once again they would not pay.
If anyone does start a class action suit against this company, count me in. They are crooks!!!
I purchased a 1 year home warranty w/ National Home Protection on April 3, 2007. I found it thru online. I used the warranty for 3 services - 1 minor repair and the last 2 were a disaster! I didn't receive Home Depot card, no responses to emails, and never return calls. NHP ONLY sends me emails to remind renewal of policy. A person name Victor Hakim sent me numerous emails to purchase warranty and I sent him emails few times inquiring my Home Depot but never reply.
1. October 16, 2007 - Plumbing Problem in the Sink & Ceiling is Dripping Water from the Master's Bedroom (2nd floor)
I paid $45.00 service fee. Contractor mad a hole in the ceiling (downstair) in order to fix plumbing. Plumbing was fixed but left the ceiling with a hole. I reported to NHP about the unfinished job. I was told to hire someone to fix it and I will be reimbursed 100%. I hired someone and spent $225.00. I faxed copy of receipt to NHP. I called after a week and told me they never got the fax so I did the 2nd time. Month later, I called again, then I was told a different story - that I can only be reimbursed for $55.00($100.00 minus $45.00 service fee again) I asked to speak to the manager, transferred me to a name Michael Moore who was in the meeting, & I left a message. I did call him several times but never returned calls. He's always at meetings everyday! I spoke to one agent, and told me to email to Disputes. I did send twice. I finally got tired of it, so I told NHP to go ahead send my $55.00. I was told then that check will be mailed in few weeks. I called several times for follow-up & told me it's in the mail. I never got any check!
2. March 18, 2008 - Swimming Pool Pump Problem
I paid $45.00 service fee. Contractor reported NHP my pool needs a new motor. I was asked for a maintenance record before they can authorize a new motor. We don't carry any kind of record cuz we maintain our own pool on regular basis. NHP told me to send email to Disputes. I made follow up but I was denied due to no maintenance record. This was not specified in the agreement & policy. Other than that, they insisted that my policy is expiring soon and wants me to renew it. I told them, you refund my $225., do my pool service, and send my Home Depot, then I will renew my policy!
Please, people, DO NOT purchase your home warranty with NATIONAL HOME PROTECTION. Go online and you will find out all kinds of complains against NHP!!! Why is the business still on?
I am already a current member of NHP and am not happy with the service you are providing.
I had a problem with my AC, I called and you sent out a service tech. He call back with his recommendations and NHP called me. I have sent in everything requested back on March 27.
I waited and called on April 2. George Stevenson first they said they did not receive my faxes and after I told them I have the confirmation, the rep. found them and said that the person that received them did not not them. He reviewed them and said I would have a response in 24 hours.
I also asked to speak to a supervisor and left a message and never heard back form him?
Now it is April 8, no response. I been on hold for 20 minutes, the rep. John Deldolca said Cooling Service did not call you back, when in fact, I spoke to the owner of Cooling Services and said NHP has called 3 times and he has give you all the info.
First I asked to speak to a manager, he he said no way! Unbelievable, then he connected me to Johnny and it was another voice mail?
I again refaxed the info to [protected] 3 separate times on April 9, 2008
I was told that Mike Moore was in charge and asked to speak with him. I was told he was in a meeting and both Tiffany and Erica would leave a " Red Flag Message"
When I called back in the afternoon Tiffany said he left but would call.
Now it is April 9, I have not heard from Mike Moore and when I called at 1:35PM central time, he was not in again. I have been on hold for now 20 minutes.
Finally, I got John Deldocla, again on the line and he says he does not have the faxes? Funning, they found that fax but know say that the system was leaking althought three contractors report no leaks.
When asked to speak to a manager Mike moore, Iwas told that it is really Rick Sanders. waited on hold to speak to him for 30 mintues before being disconnected.
Do not use this scam of a company.
Strongly suggest that ALL file a complaint with the the New York State Attorney's Office of Consumer Affairs.
CONSUMER HELPLINE: [protected]
The Bureau of Consumer Frauds and Protection prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. In addition to litigating, the Bureau mediates thousands of complaints each year from individual consumers. A large percentage of these complaints are resolved satisfactorily through the mediation process. As part of its mission, the Bureau provides information to consumers and seeks to ensure a fair and vigorous market place. The Bureau also drafts legislation and conducts studies and writes reports on emerging consumer problems and issues.
New York State Consumer Protection Board
5 Empire State Plaza, Suite 2101
Albany, New York [protected]
800- NYS - 1220
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NHP is a FRAUD. They have denied my claim after they requested maintenance records on my furnace which is a contract stipulation. They say it is a pre-existing condition and thus the claim has been denied. NHP is a joke. My calls go nowhere. I ask for return calls and get none. They are giving me the run-around and I suspect I will never get anywhere with them. I have been told a dozen different stories by their phone reps - managers are in meetings, I will be called back, Disputes handles that, you'll get a letter, and so on. NHP does not honor their home warranty protection services. They steal your money and provide no service. DO NOT SIGN A CONTRACT WITH THIS COMPANY. You will not even get your money back if you want to cancel because the contract says you have to do it within 3 days after the contract starts. National Home Protection should be investigated by the Attorney General.
James Monroe in accounting department is threatening me to put a lien on my house if I did not pay $1550. I...
We purchased a home warranty from National Home Protection in 2006. We couldn't at the time find...