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1.1 652 Reviews

How responsive is National Football League [NFL]'s customer service?

9 Resolved
637 Unresolved
Very poor 🤒
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National Football League [NFL] reviews and complaints 652

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Newest National Football League [NFL] reviews and complaints

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11:54 pm EDT
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National Football League [NFL] nfl refs

I believe the league is providing a terrible product. The refs have destroyed the integrity of the game. With poor the officiating plaguing the game this will be the final year I subscribe to the NFL network, play fantasy on the NFL app and website. People are now commenting the game is setup, a predetermined outcome. I would expect an institution making billions could find better, and higher quality personal. It's sad to see a sport who undervalues and assumes it's consumers are ignorant.

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11:44 pm EDT

National Football League [NFL] detroit/ green bay game (mnf)

Just because of the Detroit reputation, the refs called what they wanted to see. How can a referee in any sport call something that didn't happen, and then repeatedly tonight. I am not even a Detroit fan and this is the first game I have watched since boycotting the NFL and their disgraceful stance on the kneeling situation. I guess tonight‘s game, the refereeing and most likely the "nothing" the NFL will do about this is why I guess I will not watch another game this season as well as the rest of my buddies ... pathetic, pathetic, pathetic.

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11:33 pm EDT
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National Football League [NFL] officiating/ detroit vs green bay.

I am not a fan of either team, with that being said, the officiating was the worst I have ever witnessed in my 54 years of watching the NFL. You look at both the illegal hands to the face calls against Flowers and tell me that they were correct calls. When the outcome of a game is determined by a blatant call from an official that obviously does not know what he is doing, then maybe it's time to quit buying my yearly Sunday Ticket package, and watching the NFL all together. You introduce the instant replay, and you dont use it when its needed most. This game should now be called the Nerd Football League. I have had it with this wimpy [censored] game.

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11:30 pm EDT

National Football League [NFL] referees

The nfl as a whole needs to start thinking about the way the games are called I seen to bad calls one against dallas Sunday october 13 wich I say cost them the game on an offensive pass interference and against the lions Monday october 14 and the announcers weren't very happy about it either if yall cant start getting it right I'm going to start a movement to try to get people to stop tuning in until yall do I think it's time to start calling the games 100% from nfl or at least review them when it's a flag that cost a team a win and it's clear as day it was false I know the coaches can challenge the flag but not within 2 minutes of the end of the game and when the do challenge pass interference it never gets over turned and everybody knows that

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R
11:17 pm EDT

National Football League [NFL] bad calls

I think that something needs done about wrong calls and missed calls from the ref's maybe like take it out of there pay or firing them there is to many mustakes. and costs game. Like right now the Lions packers game two bad calls called a penalty on the lions for defensive holding he just had is hand in the neck area and a penalty that should of been called pass intference on greenbay. To many bad calls all through the nfl something needs to be done.

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11:01 pm EDT
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National Football League [NFL] Poor refereeing!!! As always, it's lambeau field!!

Zero complaints have been resolved, that's a great way to start this! Watching a b.s. game played at lambeau field. The refs are so lopsided and have been for years. They call such b.s. plays and the comentators are like really? This is the nfl now. Im kind of getting to the point where i don't give a crap an about watching any nfl games. Come on referees! Soooooo disappointed!

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10:10 am EDT
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National Football League [NFL] cleveland browns

Unbelieavable ref calls today! Call that determined the outcome of the #Browns game today. Grab is parallel with his armpit. How is this a horse-collar tackle? #NFL officiating is a joke, and dictates outcomes weekly. You're doing your job correctly when people don't talk about your officiating.

If your team doesn't have a veteran QB, you don't get the roughing the QB calls.

I, for fact, will never watch another NFL football game again!

Let the players play the game! Too much influence by the refs!

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Jm Jones
, US
Oct 14, 2019 4:34 pm EDT

bottle-gate, helmet-gate... 2 famous times we were jobbed by the refs... last years raiders and saints games... it happens every year multiple times... 19 in one game from opening day is a joke...

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10:39 am EDT

National Football League [NFL] fox network and nfl

The San Francisco 49ers are 4-0 playing the 3-2 Rams on Fox at 4pm however for some reason it's not primetime, even though the game is getting alot of publicity...Instead you're showing pretty much two awful teams The Atlanta Falcons vs. the Cardinals, why show a game noone cares about than show a game the Nation wants to see... Please explain to me why this is Thx

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9:25 pm EDT

National Football League [NFL] broadcasting

Aikman sucks... can't let go of the past ...hates the pack cause there's 3 pack OBs better than him...get him dismissed from Fox...ever since Mr Pete Rozelle left the NFL, you have continued to diminish your reputation...you need professional athletes for referees and you need technology to decide first downs, touchdowns, field goals, etc...you are a multi- billion dollar industry...act like it!...dz

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5:14 pm EDT

National Football League [NFL] game pass

Hi, I am writing to complain about the game pass subscription. I live in the UK, I am not a sky customer but I can access sky sports main event via my supplier. I purchase the game pass subscription to be able to watch the 49ers games every week.
On Sunday 22nd Sept I switched on the app only to find that the game against the Steelers was blacked out because it was being shown on the Sky sports action channel over here.
A channel I do not receive. When I pay you the large amount you demand to use the game pass service I expect to be able to watch all the games I want, not the ones you / sky decide I can, this I think is outrageous.
On top of that, I started a complaint via the game pass webpage which was terribly handled, I received a total of three replies, all of which were clearly automated and did not deal with my issue whatsoever, I pointed this out in my last reply and have not heard anything back since. Just send a few emails to him and he'll give up and go away ? I don't think so.

I really did expect more from your organisation, no value for money, poor customer service, held to ransom because I love the sport, it's not right or fair.

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1:32 pm EDT

National Football League [NFL] baltimore vs pittsburgh

These refs are drunk. Calling offsides when it was a false start, calling holding on the wrong team. Every call has gone against 1 team and it blatantly looks like 1 team is getting cheated. Its [censored]ing pathetic and you really need to educate your blind zebras. No one wants to watch football if your referees are clearly favoring 1 team. When your officials make wrong calls, there needs to be some kind of discipline because its [censored] that a team, its fans and everyone that bet on that team can get screwed over because an official has down syndrome and cant make a correct call even when they have 20 minutes to look at it.

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Gerald Fazekas Jr
, US
Jan 09, 2022 11:26 pm EST

Yeah This is garbage man, I only noticed all the upside down officiated when I started betting on the games, Then I started paying very close attention to the [censored]. Its pretty bad

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M
3:42 pm EDT

National Football League [NFL] suspension

Vontaez Burficts unfortunate hit on the colts reciever does not warrant a full year suspension. He got ejected from the game. He deserves a fine and a 4-8 game suspension due to his repeat violations. But suspending Burfict for the remaining 12 games in the league is warrantless and a gross abuse of power by the nfl. Suspending Burfict for 12 games and not providing anything more than a penalty/fine for the patriots player who knocked Josh Allen with a harder more vicious, more flagrant his sets a huge precedent as being biased towards individual players and needs to stop. Yall keep losing viewers as it is. If the standard was set and enforced across the board consistentl, this would not be an issue. But it is not which is why this letter is being written.

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12:03 pm EDT
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National Football League [NFL] the officiating and the new england patriots dirty playing

The officiating has become corrupted! Perfect example is during this past Sunday's Bills vs. Patriots game. Last year when Clay Matthews ACCIDENTALLY had a helmet-to-helmet hit, he was penalized and unable to play. This past Sunday, a Patriots CB did a helmet-to-helmet hit that caused Josh Allen not just to leave the game but he was knocked out for a moment. That Patriots CB was still able to play and the refs said him doing that was cancelled out as a penalty due to a holding call against the Bills! I'm sorry, that is not even close to the same degree of penalty. Belichek and Tom Brady, the entire Patriots team gets away with WAY too much! They play dirty and they are not penalized the same as others in the NFL. This needs to be addressed because it is RUINING the game and the NFL! The officials did not call that game well at all and in the end, their poor calls and lack of PROPER penalties against the Patriots, affected the outcome of the game and made it so the Bills lost and the Patriots won! The Patriots team needs to be looked into very closely and started to be fined, penalized, and treated just as any other NFL team! I don't care that they have so many Super Bowl wins, etc. I'm sure they have cheated in more than just the one they got caught in. Belichek should be FIRED and his team needs to experience the penalties for their actions they have been taking. They believe themselves to be untouchable because they are continuously allowed to get away with crap that other teams and players would NEVER be allowed to get away with. Address this before you completely ruin the game and the NFL!

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7:07 pm EDT
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National Football League [NFL] nfl referees

I'd like to kno wy the referee in the Bill's game gave the Patriots player a roughing the passer wen you can clearly see the Patriots player leading with his helmet and hitting the ad in the head causing a cuchisan and his team mate had the qd in his hands wy wasent he ejected from the game and fined that's not right and the ref cant say he didnt see it he called the penalty and did se it I'm a l9al fan but 5he refs ar ruing the game they are suposto protect the players I kno they dont see every thing but even wen they do somthing like a player grabbing the face mask of another player they dont call it it's time to clean house and get rid of the blantent non calling refs forcallthe players safety thanks

Read full review of National Football League [NFL] and 4 comments
Update by Displeasedfan
Sep 29, 2019 7:15 pm EDT

The referee in the Bill's game did not eject the Patriots player for leading with his helmet and hit the Bill's player in the helmet causing him to leave the game vfc with a concussion and just giving him a personal foul penalty also the referees watch a player grab the QBs face mask and he was looking at the QBs and could see his head jerk mb I'm a loial fan but the referee s should be fired or held accountable they arnt helping to protect players on any team I see alot of no calls wear 5he players get hurt on other teams

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Gerald Fazekas Jr
, US
Jan 09, 2022 11:22 pm EST

Hey Am I the only guy who noticed that in the entire Chargers at Raiders game Jan 9,2022, there was one holding call on the raiders the entire game. There were no personal fouls, and I think Just one pass interference against the Raiders the entire game! That is absurd! I could see pass interference and holds every darn play. This game was clearly a sham.

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PPO
Port Charlotte, US
Dec 26, 2021 1:42 pm EST

Christmas Day game Browns vs Green Bay blatant calls missed, two pass interferences on Green Bay one at the end, costing Browns a chance for the win, and face mask call, Baker should have been given,poor officiating definitely,as in the last years Kansas City/Browns where helmet to helmet at the goal line was not called with ref standing there watching, resulting in a fumble and probably a concussion, terrible officiating

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Wayne Halstead
, US
Dec 21, 2019 1:57 pm EST

I am watching the Texan Buccaneer game today. The officialS are totally blind and out of touch with reality. They should all be fired.
Totally turns me off to the NFL.
At least in Canada we have honest officials.

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No name #51
, US
Nov 03, 2019 7:15 pm EST

Lions Vs. Raiders - I would like to understand why pass interference was not called when #42 wrapped his arms around Logan Thomas's waistline before the ball arrived near them (#82) in the Lions game.
Please define how and why that was not pass interference, or did the referees just miss it, or not want to deal with the call?

True Fan of all sports, more so College Football, that was a horrible miss!

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5:50 pm EDT
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National Football League [NFL] kansas city chiefs

K.C. Chef's vs. Detroit Lions final play review official's missed his knee being down before he crossed the line. If you rewatch the play he was stood up at the line his knee hit's then he was pushed forward over the line for the T.D. I'm not a fan of either team but just wanted to show you this. I can't send you more photos but I'm sure you have plenty you can review.
Thank's,
Jason Dutcher

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5:15 pm EDT

National Football League [NFL] patriots

I don't know what you guys love the Patriots so much for. The officials SCREWED the Bills. It's getting to a point where this if becoming accesssive and absolutely ridiculous. So many calls for the Patriots in that game you can't even deny it. I'm not upset the Bills lost. I'm upset that they had to play the Patriots AND the officials. They had to play two teams and it is a disgrace to the game of football. Get it together

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10:55 pm EDT

National Football League [NFL] nfl refereeing

Once again the NFL has shot itself in the foot. How can an organization that touts itself as a premier organization, charges ungodly amounts of money to watch on television or purchase products and supervises its employees tighter than the Vatican does, put such a crappy product on the field with the refereeing. The non pass interference call in the 3rd quarter of the Eagles & Packers game was totally ridiculous & makes me understand what the Saints fans went through a year ago. REALLY SUCKS

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LDS1
, US
Sep 29, 2019 10:01 pm EDT
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NFL rules changes are ruining the game for me. Obvious pass interference, as TV announcers agree, does not get called while it does get called when it does NOT appear to be interference. A defensive player cannot touch a quarterback anymore. But I do agree that intentional head spearing had to stop. The new rules leave too much to the imagination of the ref and it is ruining the game. Fix it NFL if you want us to keep watching.

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Tyler Robichaud
, US
Sep 27, 2019 2:12 pm EDT

The last play in the packers eagles was clearly PI the eagles DB hugged him before the ball got there look at the tape the NFL referees suck

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6:03 am EDT
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National Football League [NFL] nfl pro subscription game pass

My subscription has been canceled.
I wrote to the support team and had a conversation with Paul D. for a while regarding to restore my payments (a number of the request is 84499)...
Still do not have any progress!
I wrote a complaint to the NFL support!
Still do not have any progress!
Now I am trying to get any reasonable explanation about what is going on in general with support guys or whatever...

Thanks in advance!
Appreciate your help!

Arthur.

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2:06 pm EDT

National Football League [NFL] green/ white shoulderless packer shirt

I ordered a shirt that looked cute on-line. For $30 I expected decent, quality apparel. It came today after I waited a week, and I'm so disappointed. I know I could have read the description better and noticed that it has no polyester in it. Still, the cotton is so thin it's practically see-through, and I'm wearing it to a Packer themed wedding. It looks like pajamas, like some of the other merchandise seems to look. I'm not a happy customer. I won't be back.

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8:21 pm EDT

National Football League [NFL] the nfl’s continued hatred towards police

It was sad enough when you allow players to disrespect the flag that men and women have died to give us the freedom all Americans now enjoy. I may have respect for those players if they first tried to work with the police they clearly despise. Instead they disrespect the flag and only create more problems and issues.

Now the starting game of the 2019 season and 100th year anniversary you highlight a rapper that also sings a song about his disdain for the police. If you have ANY CONSCIOUS OR MORALITY you will immediately apologize to the police officers that risk their lives every day to protect you, your colleagues, the coaches & players (even those who hate them) and your friends. If you have any decency at all you will take out full page adds in every major newspaper apologizing to our men and women in blue. As far as I'm concerned the NFL is a disgrace!

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National Football League [NFL] In-depth Review

Overview: The National Football League (NFL) is the premier professional American football league, known for its thrilling gameplay and rich history. With a mission to promote the sport and uphold its core values, the NFL has become an integral part of American culture.

Game Experience: The NFL offers an exceptional game experience, combining high-quality gameplay with unparalleled entertainment value. The rules and regulations are meticulously analyzed, ensuring fair play and an exciting atmosphere for fans. The overall fan experience during games is top-notch, with electrifying crowds and engaging halftime shows.

Teams and Players: The teams in the NFL showcase remarkable performance, constantly pushing the boundaries of the sport. The players demonstrate exceptional skills and talent, making each game a spectacle to behold. The team management and coaching staff play a crucial role in nurturing talent and strategizing for success.

Broadcasting and Media Coverage: The TV broadcasting quality and coverage of NFL games are outstanding, providing viewers with a seamless and immersive experience. Online streaming options are easily accessible, allowing fans to enjoy games from anywhere. The commentary and analysis provided by broadcasters enhance the viewing experience, offering valuable insights.

Fan Engagement: The NFL excels in fan engagement initiatives and programs, fostering a strong connection between the league and its supporters. Fan events and activities organized by the NFL create memorable experiences for fans of all ages. The league's social media presence is commendable, with active interaction and engagement with fans.

Stadiums and Facilities: The stadiums in the NFL boast impressive infrastructure and amenities, ensuring a comfortable and enjoyable experience for spectators. The seating arrangements are well-designed, providing excellent views of the action. Convenient parking and transportation options make attending games hassle-free.

Community Impact: The NFL actively participates in social and community initiatives, making a positive impact beyond the field. The league's charitable programs and partnerships contribute to various causes, demonstrating a commitment to giving back. Efforts towards diversity and inclusion are commendable, promoting equality within the sport.

Merchandise and Apparel: The NFL offers a wide range of high-quality merchandise, catering to the diverse preferences of fans. The pricing is reasonable, ensuring accessibility for all. Official NFL apparel and merchandise partnerships guarantee authenticity and style.

Fantasy Football: The NFL's fantasy football platform provides an engaging and user-friendly experience for fans. The interface is intuitive, allowing users to easily manage their teams and track player performances. The scoring system is accurate, adding excitement to the fantasy football experience.

Player Safety and Health: The NFL prioritizes player safety, implementing comprehensive measures to protect athletes. Concussion protocols and injury prevention measures are rigorously enforced, ensuring the well-being of players. The league's policies on player health and wellness reflect a commitment to their long-term welfare.

Financial Performance: The NFL's revenue and financial stability are remarkable, solidifying its position as a thriving sports league. Sponsorship and advertising partnerships contribute to the league's success, creating mutually beneficial relationships. The NFL's economic impact on local communities is significant, generating employment opportunities and boosting local economies.

International Expansion: The NFL actively pursues global expansion, introducing American football to new audiences worldwide. International games and events organized by the league showcase the sport's popularity and growth outside the United States, fostering a global community of football enthusiasts.

How to file a complaint about National Football League [NFL]?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the National Football League (NFL) company. Make it specific and clear, such as "Incorrect Jersey Shipment" or "Refund Not Processed for NFL Game Pass".

4. Detailing the experience: Provide a detailed account of your experience with the NFL company. Include key areas such as customer service interactions, product quality, service delivery, or any other relevant aspects of your experience. Mention any transactions you had with the company, including dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the company's response. Explain how the issue has personally affected you, whether it's a financial loss, inconvenience, or disappointment.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, emails, or screenshots, that can substantiate your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the NFL company, whether it's a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammatical errors, and make sure that all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any applicable documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. The NFL company or other users may provide feedback or solutions to your issue, so staying updated is crucial for the resolution process.

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