CB Banking and Credit Services National Bank Of Canada [NBC] Poor service continues since takeover...

National Bank Of Canada [NBC] Reviews and Complaints

National Bank Of Canada [NBC] review: Poor service continues since takeover...

Gord B of Calgary, CA

Oct 01, 2025 5:35 pm EDT

Verified customer

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Tech support on the numerous issues I encountered with the CWB App on both my laptop and mobile device, were seemingly endless. When I made the time to go into the branch (one of a small handful here in Calgary), I always received good support in person. Several times they echoed their own frustration with the poor tech design and support themselves. When NBC took over, I was assured the new bank would address the weak tech interfacing. Nope. Not the case at all. The virtual assistant is virtually useless and most definitely does NOT reply 'instantly' or at all for 3 of the 4 times I've attempted use. I am still waiting for my billing accounts to migrate and have been unsuccessful in adding any etransfer recipients to date. The error message reads that a technical problem has prevented completion of my request and that I will need to try again later. If I didn't currently have a mortgage with this organization (term used lightly), I would readily switch to another bank.

Recommendation: I'm pretty sure my recommendation is implicit.

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National Bank Of Canada [NBC] - Ignoring consumer & Democratic & Freedom of Information Rights; Falsification & Misrepresentation of Facts

National Bank Of Canada [NBC] - Refusal to give copy of signature

Resolved

National Bank Of Canada [NBC] - Refusal to investigate and address Internal Fraudulent Transfers

National Bank Of Canada [NBC] - Refusal to Investigate Complaints involving internal Fraud and Breach of Security 1

National Bank Of Canada [NBC] - Mortgage fraud

National Bank Of Canada [NBC] - Unethical behaviour

National Bank Of Canada [NBC] - Complaint and investigation ignored / deceived 1

National Bank Of Canada [NBC] - Service (Robert Rousseau. manager)

National Bank Of Canada [NBC] - horrible customer service & totally non transparent & biased complaint protocol 1

National Bank Of Canada [NBC] - Consistently substandard customer service at NBC investment of Canada

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National Bank Of Canada [NBC] Contacts

National Bank Of Canada [NBC] phone numbers

+1 (888) 483-5628

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USA & Canada

+1 (514) 281-3159

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International

National Bank Of Canada [NBC] emails

secretariat.corporatif@bnc.ca

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Support

National Bank Of Canada [NBC] address

700 de La Gauchetière West, Transit 4876-1, Montreal, H3B3B5, Canada

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