MyUS.com / Access USA Shipping
reviews and complaints

After ordering and paying for the shipping of our package, it is still on hold after 3 weeks. We e-mailed [protected]@myus.com but the response was that the issue is being investigated. We used their chat function but the consultants do not have any answers and say they will investigate but then this does not happen either. The phone number only plays a message referring to e-mail and chat so there is no way to escalate to problem. This is rather frustrating and concerning.

MyUS offers the service of pay the foreing customs dutiesforeing taxes in advance, charging their clients the total amount due in advance, in order to do that payment.

However, MyUS DIDN’T PAY the taxes, so we had to do that payment AGAIN, directly to our local customs in our country.

Now, MyUS is refusing to refund OUR MONEY, even when we already shown them that we have paid the customs in our country and that they DIDN’T PAY the customs as they promised for the service they charged. They offer a terrible support, only by email or whatsapp with general messages and no intent to solve the issue, making abusive requests in order to don’t solve the problem and refusing to refund our money.

Account 6443-489

I spent over $2000 on a Profile 30-in 5 Burners Stainless Steel Gas Cooktop and grill from Lowe's and shipped it to MyUS. It got delivered on March 9th but never got logged to my inbox. I contacted customer support and they responded and asked me to send proof of delivery (why I don't know. I would assume that they log deliveries and have video surveillance). After I sent them the proof, nothing! I have been emailing them again and again and they will not respond to me. Worst customer service ever!

Update: they responded after two weeks and told me not to keep sending emails because it moves my request to the end of the queue! so basically you have to freak out and wait for them to respond. She asked me for more information about my Lowe's order! after weeks they have not even attempted to fix this problem! They could have checked their logs or verified delivery on that date but instead they wait and do nothing

Please MyUS is complaining that he is unable to prosses my money to my Domiciliary and savings accounts Please I need your help to enable my money to be delivered from Lagos Nigeria to GtBank Domiciliary account number [protected] of Samuel Onyebuchi Amanze Aba branch Nigeria, Routine number is [protected]. Accept.

I’ve only used MyUS twice and to say I’m disgusted by the company would be the understatement of the century. I don’t know if this company ever knew anything about decency and integrity, but my experience says otherwise. So here is why I’m here to warn you to stay well clear of MyUS.

On February 2, I placed an order with UK retailer, Sports Direct. On February 12, MyUS charged me $113.64 for the shipping. I understood this to be for the invoice totalling 191.48GBP - because that’s how it worked with my first order. Additionally, I was paying a monthly subscription of $9.99.

As per MyUS stipulations, I uploaded the merchant invoice to indicate ALL the items ordered in the one consignment and the overall value of the order, in part to determine charges and also package all the items so they are sent out together. That way, the shipping would be charged as ONE fee. On the invoice I uploaded, it clearly stated:

“Jacinda White - valued at 15-GBP - This product is delivered by Regatta and it will be sent separately from other items in your order.”

To my horror, On March 7, MyUS debited a further $258.12 from my Paypal account - claiming it was for a second order, from a different company valued at 130GBP and weighing 4.4kg.

Attempts to seek an explanation from MANY MyUS agents as to what the was charge for got me nowhere. I tried to explain there’s ONLY ONE order, for them to check against the items listed on my uploaded invoice to ascertain they were in essence charging me twice for the same order.

What’s most baffling, as I was later to confirm on receipt of the second parcel, is that MyUS put down the weight as 4 times the original one, and I was being charged $258.12 for ONE item valued at 15-GBP, which they valued at 130-GBP! All my explanations fell on deaf ears, with ALL MyUS agents fobbing me off until ultimately, they closed the query without actually resolving it. I asked MyUS to send me copies of the two invoices showing these were two separate orders, which would put the matter to bed, but that never happened. I didn’t get a response and instead, they closed down the query as resolved. I explained Regatta and SportsDirect were one entity, but I was ignored.

On March 18th, I took receipt of the order and just as I suspected, the two tracking numbers i.e [protected] and [protected] are ONE and the same order. As DHL Botswana and the local customs authorities wanted to charge me twice for the two orders to get them custom cleared, I explained what had happed with MyUS and pleaded with them to open the two packages and compare them against the invoice. And indeed, they confirmed they were the same order sent out separately!

MyUS broke its customer pledge. The idea is for customers to send their merchant invoice after placing an order and request that it be sent. Once MyUS has received ALL the items listed on the invoice, it is then supposed to send them out as a single package. For reasons known only to themselves, MyUS decided to split the order, and then not only charge me twice for the same order, but also to almost triple the second charge ($258.12 - tracking number [protected]) - for which I’m to believe it’s for this one flimsy item (a short sleeved blouse) they claim weighs 4.4kg.

From the countless customer complaints on the internet, I’ve since learnt that MyUS does this ROUTINELY. I even observed many similar complaints to mine! They need to be stopped. It’s my belief that MyUS did this deliberately to milk more money out of me and other unsuspecting customers who desperately need their service. This order has been a very exhausting process of back and forth due to MyUS’ blatant greed, jaw dropping stupidity or BOTH. As much as I’d like to shopping abroad using MyUS and other parcel forwarding companies, I have resolved NEVER to go there again. And YOU would do well to do the same if you want to keep your hard earned money!

If I could give MyUS an accurate rating, it would be a big fat ZERO on all counts. As for customer support? Forget it. There’s a WhatsApp support number which is manned by agents who just churn out generic messages without addressing your specific query. Worse still, there is NO DIRECT Customer Service email address - a HUGE bugbear of mine. When you do get a response to your WhatsApp query/ contact form message, your query is answered by what feels like a million and one agents - you’re issued countless reference numbers with zero cohesion until you’re ultimately beaten into submission. RUN - run for the hills - in the opposite direction of MyUS! Oh, and warn off as many people as possible.

I ordered an office chair from Amazon and had the item shipped to MyUS.com Sarasota FL warehouse. The package arrived last March 18. Worried that I have not received any correspondence from them, I sent a message last March 21 to their mailbox on their website apologizing that I have not given them a Pre - alert. I also inquired about my item. No response. The next day, still checking on My Suite if there are any items, having none, I sent them another query. I even called and left a message in their voicemail I tried the What's App they are touting about, I received a response after 6 hours and of course, I have hung up already. March 23, I received an email that the item has indeed arrived at their warehouse and will be cataloged, photographed, and will inform me if the package is ready to ship. On the same date, I received a description of my item they valued at $350 with an apology that they have an outage and some data were lost. Packages may be delayed I checked My Account and still no info. March 24 came and I was surprised that they shipped the item already and charged me $28015.28 for shipping costs via DHL. My complaint is, how come I was not informed first? Had I known that the cost will be prohibitive, I would have gladly just donated the chair to one of their staff. I sent an email asking why that happened and the reply I got was the membership that I signed for states that any item they receive under my account is shipped immediately. And I should upgrade to a Premium Membership for a more pleasant experience. Now I am stuck with a $2015.28 bill with my credit card

The MyUS website was down for over a week and I was unable to log into my account, and during this time MyUS generated a faulty shipping request for my package, for delivery from my US suite to my US suite, and has charged me $45.98. To be clear, MyUS had my package shipped to and from the SAME ADDRESS. I did not create this shipping request.

Secondly, my package arrived from the UK to my US suite two weeks ago, and I have not had the opportunity to lodge a shipping request. because a) the website has been down and I could not log into my account and b) the package now seems to be missing and is not available in my suite.

8 march 2022, I created a (single package) account. Was assigned suite#8533-851.

Same day, make a purchase on another site and set shipping address to one provided by myus account

Proceed to log in a few more times over the course of three days.

12 march 2022, myus.com goes down for maintenance

13 march 2022, all login attempts fail, all account/password recovery attempts are met with "an account with these credentials does not exist"

Note: I did not delete my own account, and I did not receive any form of notice that my account was being terminated. I'm presuming that the site maintenance deleted my account... Somehow.

Cannot even contact customer support because the website only allows you to access the customer support messaging system through your account page.

Have made a help request through the company's provided whatsapp number, got an automated response, still waiting on human contact.

It's likely my package will arrive at myus within the next two days. Once it lands in a warehouse without a clear destination and no account associated with it i'm assuming that i'll just be screwed : (

Four months ago, I made a purchase of soapmaking products including fragrance oils, which MyUS.com forwarded from my UK forwarding address to my shipping address in Australia. I have made a repeat purchase, and MyUS.com is now refusing to ship my package claiming that they cannot ship the fragrance oils which they have deemed as "dangerous goods".

Their website claims the following:

"Can you export Dangerous Goods to Australia?

Yes. We can export Dangerous Goods, but our couriers have certain restrictions that may affect how we send these items to you:

DHL can transport Dangerous Goods to all areas of Australia. However, DHL can only import shipments that contain merchandise from a single seller/single purchaser."

The information on their website is at odds with what they implement in practice. My package is stuck in storage and I am being charged daily storage fees. I would call this deceptive and misleading advertising.

MYUS charged me most expensive shippping fee then use cheapest shipping FEDEX CROSS BORDER(P2P MAIL) tracking#ACC2910US49286055001

after 70 days my package was lost in Nertheland it should ship to china

MYUS wasn't helpe nothing and no refund!

Many requests from me to stamp this invoice but all refused .

And the egyptian costum caged my shipment to stamp this invoice first .

My 20lbs package consisting of aluminum sheet metal has arrived at their warehouse on 29 Nov 2021, and it is still sitting in their warehouse after more than 2 weeks of emailing back and fourth. MyUS refused to ship the item and wanted to return the item to the seller, and the seller only. They also threatened to dispose of my item if I don't reply and get this resolved within the next couple of days. Account 7878-775.

The item in question has been declined for export due to item being classified as ECCN 9A991, which requires a license to ship. MyUS does not export items that requires licensing. This is simply incorrect. I have purchased similar item from another merchant and shipped it internationally without any issues, using the same shipping agent UPS.
This is raw material for plane hobbyist/homebuilder to assemble part of an ultralight airplane. It could be wood or steel, for argument sake.

They then sent me a reference link article relating to "Expansion of Export, Reexport, and Transfer (in-Country) Controls for Military End Use or Military End Users in the People's Republic of China, Russia, or Venezuela", concerning military application, missile technology, satellite and space technology etc. I really don't see how this is applicable. The partial DIY ultralight plane kit in question do not fall under any of that. There is no military application, and seller confirmed they have no military affiliation. These are all just aluminum parts for a civilian Ultralight Aircraft.

They then changed their mind and said I can ship the item to Canada, but not Hong Kong which is where I want it be sent. I would also need to fill out a EUC form - An end-user certificate, is a document used in international transfers, including sales and arms provided as aid, of weapons and ammunition to certify that the buyer is the final recipient of the materials and does not plan on transferring the materials to another device. This is getting more and more ridiculous.

This item has absolutely nothing to do with any high tech/military grade, or even remotely close to a normal civil airplane. This 20lb box of sheet metal is simply used to assemble part of an ULTRALIGHT airplane that doesn't even require a FAA pilot license to operate! This is a hobbyist toy. I have spoken to several big and reputable kit plane manufacturers, including Vans aircraft (founded in 1973), and Zenith Aircraft (founded in 1992) selling "relatively advanced" light sports aircraft (homebuilt kit). They all have no issues exporting their homebuilt kits all over the world. AircraftSpruce.com has been selling aviation-related tools and parts (including aluminum sheets) all over the world for a long time. And they still do today. In fact I ordered from them on a regular basis, ship via UPS or FedEx. Please see below quote from one of their Sales Manager, which basically sums up the whole issue with MyUS.com

"WE prefer to use our own approved freight forwarders to eliminate issues like this with forwarders who are not familiar with our products. Some customers have tried to save money by using oddball companies and run into a whole morass of problems. We have a policy in effect that if that occurs we have the right to charge a $500 fee for the extra work it causes us to disentangle such issues"

Their approved freight forwarder is OIA GLOBAL. They also confirmed no restriction for Hong Kong. I simply don't understand why everyone else can ship, but MyUS.com would viewed the item as armed weapon with highly restricted and sensitive potential military application, and thus illegal to ship.

I had 8 items for myus to ship it to Egypt. They should have shipped the items in one box with there 30 days free trial but the send it in 5 different boxes which cost a great deal of money about 10 times the normal cost. That's despite me complaining after the first arrival of the first box.

I signed up to check their rates. Looked later to see that I was being billed $9.99 a month. They would not refund. I honestly am not even sure how I ended up with their 'premium' version. I can see no reason why I would have possibly agreed to their 'free trial' over their free version. (The customer service person said I did, but their premium version offered no extra services that would have helped me, so I am highly dubious.) I never used their services. I just wanted an estimate on shipping. I think I only visited their website the one time for a quote. The only reason I even knew I was being charged was PayPal notified me. Luckily I noticed after only being charged for two months! I checked my email. I never received any invoices or any notifications that I had signed up for anything with a cost. I contacted their customer service who refused a refund.

This seems to be part of their business model: you are required to give you charge info even at the 'free' version sign up, I double checked to try to figure out how I could have ended up getting charge.

MyUS.com itself is OK, however, I have worst kind of experience with their shopping tool 'MyUS Shopping'.

I ordered Kitchen appliance via Wallmart US on Oct 01, 2021 from their shopping tool ref Order # SH-932487 and after waiting time of one month (while no clue of delivery status to my postal suite), I was finally asked whether I want to cancel the order, which I did on Nov 12, 2021.

Now end of November I am still following up to get my money back.

I had contacted MyUS.com online support agents more than 7 times during the span of 1 month, and every time I was told that they are going to escalate the matter to 'MyUS Shopping customer support team', since they don't have access.

I am hanging around in the middle what to do next. :(

I am trying to contact someone at MyUS now for a week.

Tried sending mails, chats, whatsup's.

The people just ignore my problem.

I just had a chat with Cheeny, what a disaster. I asked for contact details of a supervisor to assist me, but received the following reply "unfortunately, we cannot provide any direct contact of our supervisors"

They supplied me with a tracking nr of a package that was send to me by MyUs. The tracking no. can only be tracked until the 17th of November.

I paid close to half the price that I have paid for the item for courier services. I tried contacting our local Fedex but they need a 12 digit number. MyUs cant supply me with this, so I cant follow it from myside.

All MyUs say we will contact the courier and give you feedback when they respond.

What is acceptable? I am staying in Africa, and we are constantly remembered that US is a first Word Country, but I must say that when we send something in Africa we can at least follow the package via a reputable tracking number.

I cant understand why MyUS do not have a complain link directly on their site to assist with problems of their customers.

I had successfully created shipping requests 2 times from my suite(7638-102) and this is supposed to be my third time- the issue is regarding item declaration - For some packages i had managed to contact amazon seller and get used items for a low price and for some packages i purchased with courtesy credit so the paid price became significantly lower than market price- security department noticed that and requested to provide direct link- since those are purchased on contract with seller-and actually used item -so package worth shouldn't be equal to market price but still they've insisted to declare fair market value - So i permitted them to find fair value and then declare that- their security department head Emma had mentioned via email that value had been updated and once i create shipping request - my account will be terminated. I agreed with that. But after that-out of nowhere they closed my suite with 12 packages worth $700+.Case # [protected]

Under this case- emma agreed to provide one last chance to ship all package at market rate then suddenly closed the suite- THAT'S UNPROFESSIONAL & a company just can't stop service without prior notice

It's involves financial loss subject to legal issues - they must ensure that any customer not facing loss.
proposed that packages can be returned to merchant -but there's some items from overseas and those merchant wouldn't accept unreasonable return- also for some packages amazon return timeline passed.

Higher department need to evaluate such unprofessional act and one last shipment chance should be ensured-i requested their CS team to get supervisor of security team to resolve this but they mentioned they can only forward to security team:(

They prompt you to add a payment method when you sign up, so that way they can automatically bill you with their huge extortionate prices.

This company's method is a SCAM. They advertise you have full control over your shipment products so you don't think anything of it, but that is FALSE. You have NO control over your shipments once their website says processing, nowhere does it say what options you would like, you can't even cancel. I expected my shipping options to come through soon for my approval. What I got was an automated shipping and billing notice that they had already billed me! their charges are EXTORTIONATE, and you don't find out until you've already paid them automatically! They DON'T request your approval, they bill you straight away without you approving the costs. I reached out to their customer service who refused to offer any resolution. I asked them to cancel processing my orders, I would rather have them throw away my items than charge me their ridiculous fees! Even if you cancel your automatic payments to them with Paypal, they can still keep AUTOMATICALLY CHARGING you, again with no control from me whatsoever even after cancelling my Paypal payments with them. So many UNAPPROVED charges, HIDDEN COSTS, billing WITHOUT your knowledge or approval. Customer service not willing to offer any solution. This business is UNETHICAL and is a SCAM.

I have been a paid member of MyUS for months now. Things went wrong from the first shipment, with the usual practices of disregarding the customer's instructions with a view towards maximising costs per shipment that have so well been documented in this forum.

Time after time MyUS.com apologise to a specific customer and then go back to the office to target the next one. I can also echo the vindictiveness and the staff's capability to lie on an industrial scale. Bullying and patronising have been their best customer service skills. Of note, there are individuals within the team that have treated me like a person. I have always thought it must be difficult for them to be different like this amidst the prevailing standard behaviour that their leadership has allowed.

For months now I have been suffering what can only be described as bullying by MyUS who have helped themselves to funds from my credit card, summarily refused and dismissed my objections, mocked and ridiculed me when trying to complain and recently have decided to confiscate my property instead of sending it on whilst telling me that there are items missing from it.

To summarise the most important ongoing complaints. Ted issues, given the frustrating and wanting response of the more junior agents.

I will try to summarise

Issue 1
For over a month, my property has been unlawfully withheld by MyUS, refusing to prepare it for dispatch, despite the necessary proviso of the commercial invoice. Some staff have a different opinion about how the free market should have priced this specific transaction and have been arbitrarily preventing from accessing my goods in blatant breach of our contract. During this time, I have been told that items have gone missing, that the inventory did not match, and other such statements have increased my suspicion that something is the matter with the safety of the goods. I don't know if staff have vandalised, destroyed, used, or lost or what my property is because I am not allowed access to it. The ongoing bullying also consists of random arbitrary demands for additional documentation, which the unlawful situation persists. I have refused to be part of this blackmail and have demanded immediate access to my property and be immediately prepared for dispatch without further discussion. I will give you personally, as Head of Operations, a chance to put things right here. If that fails, I will pursue other available means to recover my property and the damages caused by this bizarre and criminal behaviour. A moment ago, I was in a chat with them after having waited for an hour to get connected where they told me the US Census {sic} mandates that they withhold my property and prevent me from accessing it before they abruptly terminated the chat with me. I have got no idea what the bigshot who said that meant, but that's MyUS.com.

Issue 2
On October 12th, I commissioned the below-detailed shipment using the up to 10 days budget economy service. The order arrived on November 1st. It took ten days to get from Sarasota to New Jersey. When I reported this to MyUS staff, asking that a complaint be registered, a full explanation was given, and a refund of the shipping fees was made. I was promised an investigation and urgent enquiries with DHL, the shipping partner. Almost two weeks in, the best update by My US is that DHL has not responded to MyUS's questions yet (!) I was also told effectively that my complaint was dismissed as the economy shipping method has suddenly become a 20-day extended shipment to the UK. Crucially, in this case, that there are only nine business days from the 12th to the 1st of the following month, so clearly, my claim was dismissed. I Joke you not. Please, seek out the emails they have sent me and what they write to me in the chats (or I will be happy to provide you with copies). It is surreal!
Please register my complaint, provide me with an explanation and a refund of the shipping costs.

12 Oct 2021 Shipping Shipped 1 Parcel(s) via: Small Pack Saver to: GB 3.40 lbs Tracking# 202110131638194178021361 $68.39 [protected]

Issue 3

19 Aug 2021 Shipping Shipped 1 Parcel(s) via: FDX Econ to: GB 10.05 lbs Tracking# [protected] $145.13 [protected]

I have complained multiple times about this shipment that we incurred inappropriate charges as products were misclassified. The consignment contains items with a specific lithium-ion battery that MyUS have inappropriately classified as dangerous. This is ignorance as the specific closed type of battery part of a consumer device is not included in the particular industry definition of hazardous goods. The items have been thoroughly tested and certified by the manufacturer, and these data are in the public domain. Furthermore, I have discussed whether the specific product would be classified as Dangerous with the manufacturer and the courier. They all said that they do not classify them as such. The manufacturer/retailer does not charge such fees when dispatching the items directly. The shipping partner does not collect such fees to transport the items to the UK simply because this type of good is no more dangerous and does not require any special handling.

I have explained all this and more to MyUS staff repeatedly, only to be dismissed and ridiculed. To give you an example of how ignoring, rude the staff in your team can be and the kind of bullying that I have been subjected to, they finally agreed to register my complaint on this. Still, instead of doing so in good faith, they have so far dealt with it by confirming to me a new case reference number every time I chase. Please see a sample of the case reference numbers MyUS has provided me for this single matter:

• We have assigned you a Case Number: [protected]. Please use this Case Number when referencing your message to us.
• We have assigned you a Case Number: [protected] Please use this Case Number when referencing your message to us.
• We have assigned you a Case Number: [protected] Please use this Case Number when referencing your message to us.
• We have assigned you a Case Number: [protected] Please use this Case Number when referencing your message to us.
• We have assigned you a Case Number: [protected] Please use this Case Number when referencing your message to us.

I want to close this, as I promised to keep it short, by asking why such treatment is acceptable to a customer or anyone at MyUS. I also wanted to reflect on the accumulated waste here. Should half of this resource be invested in supporting customers and the business objectives, perhaps productivity and the end of year accounts would look different.

I look forward to your thoughts and resolution on these issues, please.

MyUS presented me with different prices based on the delivery time. I've chosen an expensive one to have my items delivered fast (within 2 to 5 days) but it took 11 (!) days, from October 15, 2021 to October 26, 2021. This is inadmissible. This delivery shipment time corresponds to those of SMSA, which costs 30$ less. I requested the reimbursement of 30$ to MyUS, but was always refused with the excuse that their are not responsible for the delivery delays. How can that be?! It was MyUS who sold me the shipping service so it is MyUS who is accountable to me. I feel and was stolen by MyUS. My Suite number with MyUS is 7963-602.