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My Time Rewardsdeducting money from my credit card

I purchased a bus ticket with National express and now for two months I have had £8.00 deducted first month and now in May £ 10.00. how can I stop that deduction

Responses

  • Kc
    k c Chu Apr 26, 2012
    This comment was posted by
    a verified customer
    Verified customer

    To-My Time Rewards National Erpress. Reference : Membership ID : [protected]
    Dear Sir,
    It appears you are taking ten pound from my account for a service I have not and do not
    require.
    Please cancel this service as soon as possible and advise me in writing.

    signed
    from : K. C. Chu
    Last payment date : 7.2.2012
    Amount ; Ten pound

    0 Votes
  • Ew
    EWinkler Sep 08, 2009

    This happened to me too when I booked with National Express. The Time Rewards phone number to ring is [protected].

    It is a long process: lots of Kakfakesque yes and nos to answer. But keep on hanging on!

    At the end I chose the 'I do NOT want to cancel" option and eventually I had to option to speak to an advisor.

    Ask to speak to a supervisor. The one I spoke to was very helpful and has PROMISED ("please take my word for it" she said) to REFUND the money taken from my account. She is going to send a hard copy of a claim form etc through the post and by email.

    0 Votes

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