The complaint has been investigated and
resolved to the customer's satisfaction
My Time Rewardsdeducting money from my credit card

I purchased a bus ticket with National express and now for two months I have had £8.00 deducted first month and now in May £ 10.00. how can I stop that deduction



  • Kc
    k c Chu Apr 26, 2012
    This comment was posted by
    a verified customer
    Verified customer

    To-My Time Rewards National Erpress. Reference : Membership ID : [protected]
    Dear Sir,
    It appears you are taking ten pound from my account for a service I have not and do not
    Please cancel this service as soon as possible and advise me in writing.

    from : K. C. Chu
    Last payment date : 7.2.2012
    Amount ; Ten pound

    0 Votes
  • Ew
    EWinkler Sep 08, 2009

    This happened to me too when I booked with National Express. The Time Rewards phone number to ring is [protected].

    It is a long process: lots of Kakfakesque yes and nos to answer. But keep on hanging on!

    At the end I chose the 'I do NOT want to cancel" option and eventually I had to option to speak to an advisor.

    Ask to speak to a supervisor. The one I spoke to was very helpful and has PROMISED ("please take my word for it" she said) to REFUND the money taken from my account. She is going to send a hard copy of a claim form etc through the post and by email.

    0 Votes
Comment Guidelines

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.