The complaint has been investigated and
resolved to the customer's satisfaction
Musician's FriendScam advertising!

Around the twelve of Dec 2007, my daughter ordered a bass guitar as a gift for me, under the assumption that the advertisement about being delivered before Christmas was true. The item got here a week later after Christmas, and was damaged. I proceed to returned it on the second of January 2008, after getting their authorization and a shipping label.

As of today, January 18, 2008 (it was delivered to them on the 8th according with the UPS tracking document) I have not received the exchange item. We have called twice and there is always some excuse, I have Emailed them and no response at all. I have been a customer of this company for a while, never had a problem before, but it seems that recently no one cares about the people that keeps their business going.

I am not asking for a refund, just for the item to be shipped accordingly, I even authorized the payment of the difference, since I chosen a more expensive one, out of my credit card which they have the number registered. I will appreciate your assistance in contacting these people and help them to see the light, this is not good for their or my business.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.