Menu
Write a review
File a complaint
MRCOOL

MRCOOL review: Warranty. I bought a triple meni, split olympia, thirty six thousand.

R
Author of the review
9:11 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

January ninth twenty twenty five I bought a triple mini sweat unit olympia thirty six thousand. I installed it.
April 20th 2026 the unit did not work. Contacted mister cool reference computer board with no good. They told me it was not covered. Due to the fact, it was not installed by a technician. But it says on the box easy. Install by owner. I would you think when I told him I had an installer, install it with me which was my brother certified technician. They told me it was not covered due to the fact that it was installed by a technician, not my owner. No, whoever reads this, my advice. Don't buy you told me Mr cool. You will never get anywhere with the warranty . That is my issue with mister cool. She don't cover warranty.

Claimed loss: $26,000

Desired outcome: I would like the part to repairs to get the unit up and running.

Confidential Information Hidden: This section contains confidential information visible to verified MRCOOL representatives only. If you are affiliated with MRCOOL, please claim your business to access these details.

0 comments
Add a comment

More MRCOOL reviews & complaints

MRCOOL - Contacted Mr Cool about 24K+12K Multi split from Mr
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MRCOOL - On Nov. 3rd I purchased 4 MRCOOL Mini Stats from a retailer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MRCOOL - I ordered a Mr Cool 36,000 BTU 3 Ton 3-Zone Ductless Mini-Split Air Conditioner and Heat Pump with 25 ft
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MRCOOL - To whom it may concern: In February if 2020, we decided that we needed to upgrade our home AC as we were using Windows AC units
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MRCOOL - Purchased a Mr Cool universal 2-3 ton split system on 11/25/21 from an authorized online distributor
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MRCOOL - I ordered a Mr
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MRCOOL - purchased three one spit unit in april 2022 installed after it arrived towards the end of may 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all MRCOOL reviews and complaints
  1. MRCOOL Contacts

  2. MRCOOL phone numbers
    Click up if you have successfully reached MRCOOL by calling +1 (270) 366-0457 phone number 0 0 users reported that they have successfully reached MRCOOL by calling +1 (270) 366-0457 phone number Click down if you have unsuccessfully reached MRCOOL by calling +1 (270) 366-0457 phone number 0 0 users reported that they have UNsuccessfully reached MRCOOL by calling +1 (270) 366-0457 phone number
  3. MRCOOL address
    48 Remington Way, Hickory, Kentucky, 42051-9079, United States
  4. MRCOOL social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2026
MRCOOL Category
MRCOOL is ranked 79 among 88 companies in the Social Networks category