Did a google search for tusker elephant collection, which took me to your page. Shows me all the elephants within it but unable to add to cart? Tried going onto the website directly but unable to locate the collection. Not very easy to use and search option doesn't allow me to see these. Hoping to order one before a birthday at start of October but unable to locate or add to cart??
I ordered a welcome mat from this place in early Nov. well ahead of time for Christmas, and got a confirmation email with order number and total charges. Never received item and never got an answer from their customer service email. The email letter was the only way I could find to communicate to them. (no phone listed) I looked at my credit card statement and have not yet been charged for this item, so I'll just alert the credit company not to allow this charge. Disappointed with this company to say the least.
I purchased a Christmas gift for my wife from Mookie Gifts.com for $151.98. As Christmas approached I e-mailed many times to find out the status of my order. No response, no item and no customer contact info. On 12/30/07, I discovered Complaintsboard.com and the many complaints against Mookie Gifts, I wasted no time. On behalf of us all, I filed an IC3 complaint (Complaint ID I0912310925290252) with the FBI Internet Crime Center against Mookie Gifts, D&S Giftware and It's a Girly World, listing www.Complaintsboard.com as evidence of more victims. Hopefully the FBI will investigate them, shut them down and bring to justice the low lifes that are behind this thievery and possible identity theft operation. Jim Patrick
I had ordered a duckie backpack from them back in October of 2008 and was charged twice for product that I only ordered one of. There was NO contact number just an email address: [protected]@mookiegifts.com of which I emailed several times and had no reply. Just recently I recieved an email stating that they had been under 'new ownership' and that my order had been cancelled. Looking under Peanut Gallery Gifts website I noticed that they are the same D & S Giftware company that is owned by mookie.com website. Beware and do research. Its is now December first and I still have nothing to show for the 45 taken out of the bank account.
I placed an online order with Mookie Gifts on September 21st. I ordered The Nightmare Before Christmas Jack and Sally Spiral Hill Action Figure Boxed Set for my Wedding cake topper for my Halloween wedding reception.
After a while without hearing anything via email, I contacted them. Even though they say the item is 'In Stock' they told me that due to the popularity of the product, It was back ordered. They told me they would ship the following week (which was October 13th-17th) I went out of the state for my Wedding.
When I returned on October 20th, there was still no package or explanation on where my product was. I emailed them several more times, but no one responded to me. They won't give me a refund, and now my Halloween wedding reception is in 4 days.
Even after paying for this product, I still had to go out and buy another cake topper. I am beyond frustrated. I have never had a company do this to me, and I don't know where else to turn. I just want my money back, and for people to know NOT to shop at Mookie Gifts.
Same like everyone else:
-Website look professional and trustable
-Made order via CC
-No follow up communication
-No answer to emails or phone calls
Had to cancel my credit card as I was really concerned about these scammers having my CC # and made a complaint with the Office of Consumer Affairs.
Do not buy from Mookie Gifts!
On 6/28/08, I ordered a doormat from Mookie's Gifts (www.mookiegifts.com). On 6/28/08, I also received an automated confirmation of my order. On 7/11/08, I e-mailed "Dan" to ask about my order because I had not been notified that it had shipped yet. He answered my e-mail and said, "Your order has shipped via Priority Mail, which has a 2 to 7 day window, and should arrive very soon. If you do not receive this within a reasonable time period, please let us know and we'll follow up for you." Little did I know, that this was just a stall tactic. There has been no further communication. They don't answer my e-mails and their phone either rings and rings or if the answering machine picks up, no one returns the call. No real big surprise, but my credit card was charged on 6/29/08 and I have never received the doormat either. Along with reporting them to the credit card company, I have also reported them to the Better Business Bureau and the U.S. Attorney's office. One day, he will try to scam the wrong person and receive the proper punishment, but in the meantime, please don't be as stupid as I was. Please DO NOT order from Mookie's Gifts or D & S Giftware. These people are trying to make a living by scamming people. How very sad!!
I placed an order and was charged but have never received the products. Such a rip-off. I am now going on 2 months with no refund or products in site. Jerks!
I, too, have been scammed by this company. I placed my order through this website because this company had the two products I was looking for in stock, and all other websites seemed to only have one or the other. I figured by combining these items, I could get free shipping from this company and save a little money, and I even decided to order a few other things. Well, it almost cost me $160 (thankfully my credit card company let me dispute the charge) and it did cost me a lot of worrying and aggravation.
This company is a complete sham. They provide a "customer service" number that goes to a recording after the second ring with no option to leave a message. The company name isn't even mentioned in this recording. They provide a "contact email" to a mysterious "Dan" who never answers your emails no matter how much you try to contact him. What they DO provide, however, is a charge to your credit card as soon as your order is placed. There's no waiting until they ship your items to charge your card like most places do, they charge right away. Awesome.
I am normally a very savvy internet shopper, but I was so excited that they had both of my items at one store that I took a chance on them. Two seconds with google and complaintsboard.com would have saved me a lot of trouble. If you are finding this board before you place your order with MookieGifts (or the other two websites they control, D&S Giftware and It's a Girly World), consider yourself blessed. I wish I had been smart enough to investigate this company before I gave them my credit card information. If you are finding this board after placing your order, you might as well start the dispute process with your credit card company now.
I placed my order on May 27th, 2008 and it is now June 20th, 2008. I have not fooled myself into thinking my items are still coming. Luckily my credit card company refunded my money a couple weeks ago. Do yourself a favor and avoid this place AT ALL COSTS!!!
I placed an order on 4/09/08. They sent me an email confirming my order. I have sent 2 emails, made various calls to their phone number checking on my order their has been no response what so ever. I go on line checking into D & S Giftware and am shocked that they are not a company people should be doing business with. Why is their web site still on the Internet after all of the complaints filed against the? As of today nothing has hit my credit card, but what about the information that they have on me. I am going directly to my bank and putting in the paperwork denying any charges that they will put to my credit card. The bank will go after them.
I have attempted to get into contact with Miranda and/or Whomever with Mookie Gifts and/or H.B.M, LLC and/or...
On-line order taken, confirmation notes that credit card is billed to D & S Giftware. No order received. Credit card charged. No one answers phone. Link to E-mail doesn't connect. What else can I say? How does a rip-off site get removed to prevent other folks from being robbed?
Never received my order. Ordered a Breed Apart gift figurine of a Lab dog for B-day / Christmas present on...
Count me in as someone else that placed an order on Dec. 22nd, with only an order confirmation to show for it. Luckily I have not been charged, but have contacted Mastercard to ensure they can't. No answer to phone calls, or emails. I've complained to Yahoo Shopping and they said they would contact the merchant, but no joy. When I contacted them again, this is what they wrote:
We appreciate your patience regarding this matter. If you think you may be a victim of fraud, we recommend that you contact the Internet Fraud Complaint Center, your local postal inspector and/or the Federal Trade
It may also be appropriate to contact your local law enforcement officials (through a non-emergency number).
More information on fraud can be found at:
Thank you again for contacting Yahoo! Shopping.
Yahoo! Customer Care
For assistance with all Yahoo! services please visit:
They obviously don't keep tabs on the merchants that they deal with, but we get sucked in thinking they're legit simply because it's Yahoo or Amazon!
I ordered an item from Mookie Gifts on 12/11 in preparation for the holidays. My card was charged immediately, and I received a confirmation email. However, when I still had not received a shipping confirmation or the item by Christmas, I began calling and emailing. I did not receive a response, and I began to feel cheated.
I realized after the holidays that something was amiss. I went online, only to find my experience was much like that of many others who had been ripped off!
I tried one last time and blitzed the 2 email addresses on the website ([protected]@mookiegifts.com, [protected]@mookiegifts.com), and wouldn't you know it? I got the shipping confirmation next day.....
Haven't yet received the item, but who knows? I'll never order from them again and would warn others that this is an internet scam!
Just like the rest of you, I have been victimized by this company in the exact same way. Today I filed an on-line complaint with the Better Business Bureau. This company appears to have many complaints filed against them with the BBB. I don't know if this problem will be rectified, but I would suggest that those of you who were swindled by this scam also file a complaint with the BBB. Perhaps if enough people take the time to report these people, the Missouri Attorney General or State's Attorney's office might decide to deal with them once and for all.
Order online 12/11. Never received my order. Tried calling numerous times and also emailed to Dan. No response. I will check if my debit card has been charged. Do not order from them. I threatened to report them to the BBB in my emails. I doesn't matter! I will have to follow thru on my threat! Everyone else effected by this please do the same. They need to be investigated, but I don't know where to start. Any advise?
Placed order over 2 weeks ago. Never received- they took my cc and CHARGED it though. I have sent multiple...
My order was never shipped. The phone rings unanswered. They do not respond to my emails. My credit card...
I placed an order on December 5, 2007. I received an order confirmation via email, but no further communication. When I tried to follow up with email, no response. I tried calling the number on their website and its bogus... It says "We are unable to answer. Please try again later." No company ID or answering machine of any sort. I have since found similar complaints as I search the internet. I wish I would have researched this company before ordering. In the future I will only order from well known reputable companies.