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Money Network Customer Care Service

Money Network Account Services

7000 Goodlett Farms Parkway, Suite 500
United States - 38016

Customer Support Phone Numbers

+1 888 913 0900 48 120

Money Network Complaints & Reviews

Money Network / the service and the company

Cwoodall2000 on Nov 19, 2017
In the early month of November 2017, I was asking a costumer service member about the upgrade, he told me about it and I stated I Do Not Want The Upgrade. The next week my card got put on hold because the gentleman decided to upgrade my account. I have been given mixed ways how to get the...

Money Network / money network customer care

Sarah Scottt on Nov 13, 2017
For the past month or so i've been unable to access my funds. A hold has been placed on my account because of an "upgrade".in order to upgrade an account you must verify your identity by sending a copy of your id and social security card. I had also heard that you should also send a copy...

Money Network / transaction made on my account

Upset-customer 1016 on Nov 10, 2017
This is the worse service ever I don't understand how they can tell me this was taken out of my account when I know the day I️t was taken out and it's not adding up and the customer service was so bad because they tried to make me feel like I was the one wrong I don't know what I'm talking...

Money Network / bogus claim of "no fee atm's"

MindYoBidness on Nov 6, 2017
Money network provides you with a list of atm's (And I quote) "find atm's that won't charge you a fee" this statement is a flat out lie. There are no such atm that won't charge you a fee. I've used two different atm's on this list and was charged a $3.00 fee on both occasions. When I...

Money Network / closed my account

darian1996 on Nov 4, 2017
i change my bank account and tried letting the institution about the change in life and they responded quick but after a couple attempts I've have had neither repose or correction to the problem with the lively hood of my family at the balance i would like to see these complaints get done...

Money Network / money network checks

Atreyu Christ on Oct 27, 2017
I lost my money network card for a few days and called to have my account frozen just in case anyone may have tried to make purchases with it. Later I found the card too late where I ordered a new card purchased the 2-3 business days package. Only to find out on the fourth business day...

Money Network / card shipping

Yareli. Calix on Oct 26, 2017
I called in for a dispute n they deactivated my card which I didn't not ask for but I understand its policy the guy said to me he'd ship my card and I would receive it in 3 business days that was last week on Monday today is Thursday of the second week I have received nothing I have talked...

Money Network / customer service

Pete Stone on Oct 21, 2017
On 10/18/17, I Noticed 4 fraudulent charges that were made in Michigan that are not mine. Called customer service to have my card placed on hold. I told her to send me a new card in the mail. She erroneously told me I had to pick up a new card packet from my employment, and then they could...

Money Network / the customer service hotline, and access to funds.

Kellz1313 on Oct 11, 2017
The customer service hotline is horendous. No supervisor on duty and none of the 6 employees i talked to knew how to fix my issue. When asked if tech support or account management had a phone number they said no its all through their program, but then i asked what kind of company doesnt...

Money Network / money network disputes

Dhawn Buchanan on Oct 11, 2017
On the day that the charge was pending, I called and stated the charge was fraudulent I was advised to change cards, file a dispute, contact merchant, and a provisional credit would be issued. This occurred over 20 days ago. I've done all that was required and I still have not heard...

Money Network / money network checks

KPJ73 on Oct 10, 2017
On Sept. 29, 2017 I called in with a problem with a money network check. As I was unable to redeem or cash the check I wrote I was advised that I would need to void the check and wait 3-5 business days to have the funds refunded to my account On 10/03/2017 I called to check status on my...

Money Network / money network card

watersgirl09 on Oct 3, 2017
9/22/17 I am still waiting for MY paycheck from MY card. It is crucial at this point for my family of 5 and I am the only income. I will be contacting the Better Business Bureau, the Federal reserve, my Governor and Mayor of the state of Wyoming to file complaints. I will be telling...

Money Network / customer service on the phone

Adelle Hurst on Oct 2, 2017
I lost my card so I had to put my card on hold, I was told it would be easy to remove the hold. I could not find the card but I did not want to request a new one just yet because I needed to write a check to pay my rent. Repeated calls on hold being told I would wait 1 to 2 minutes I have...

Money Network / card fraud

Mikeshia Smith on Sep 28, 2017
Was the told someone called in, and changed my PIN number. ATM and numerous store purchases were made.. loss of 3, 461.00. I have emailed and faxed appropriate information. I have filled police reports. Still no provisional credit. This company is a scam. I'm forced to take legal action...

Money Network / disputes

Ccp Maha Mulah on Sep 27, 2017
Was charge twice In the amount of 197.85 with in 6 second by the same merchant file a dispute money network representative want tell you If they receive the information they ask you to provide pertaining to your purchase fax that Info 3 times a week later still no update i need my money...

Money Network / terrible company

angryjoe1 on Sep 23, 2017
So they cancelled my card, claimed it was compromised. Did not mail me a letter stating the fact. Never received a new card, had to call to find out it was compromised before they sent me a new debit card. Now I'm waiting all weekend, with bills that are getting pushed back because of...

Money Network / general

Willhelm46 on Sep 22, 2017
After shutting my card/account down due to "fraudulent charges" and never even contacted me prior (though they said they did) I finally got a new card. I was told that my balance was $263, which was how much was on my card. All of a sudden, that's gone, and they're saying that when I got...

Money Network / your card services

watersfirl09 on Sep 22, 2017
I cannot believe that my account was put on hold 9/22/17 for fraudulent activity with very little resolve on this matter. I asked what fraudulent activity and your customer service rep would not tell me. I tried to get them to tell me how to get this hold off my account and all I was told...

Money Network / customer care

Ashley Connolly on Sep 21, 2017
they do not send out a notification to their customers when their cards have been compromised and when the customer calls for help they get the runaround from all employees I had to call two days in a row to get access to my own money that they claimed was compromised because someone who wa...

Money Network / my debit card, I been waiting on my card since sept.1st. I got bills to pay money network

Lorenzo Pettis on Sep 20, 2017
Customer service is garbage, i been waiting on my new card for a month.everyweek they mess up on my address.this week they messed up.they did a express mail and messed that up.messed up the tracking number and fedx lost my card this week because they continue to mess my address up...Money...

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