Mohela review: Inaccurate bill and repayment plan

Hi,

I'm having an issue with Mohela who service my federal loans. I was originally on REPAYE plan which was switched to SAVE automatically. My account was placed on administrative forbearance for month of Oct. 2023. Now when looking at my account Mohela changed me from SAVE to Level which is standard repayment plan on 3 of my loans. When they qualify for SAVE. This is over $1800 a month. I called Mohela who could not explain why this happened or why no one communicated this to me. They had me do recertification on phone and my original payment under SAVE was $662 and is now $708 and was told this is my lowest option. This is all so suspicious and I feel I am not being treated honestly by any means. This all happened after I signed up for auto pay as well. They now placed my account into forbearance until 12/30/23 but that interest will still accrue and that it does not count towards pslf. This isn't fair at this is not me error or my mistake. I feel disgusted by Mohela by and they need to be held accountable. They are difficult to get in touch with and I can't get any consistent answers regarding my account or accountability for account errors on their end. I also pay $738 monthly for my private loans through Navient. I am a social worker that works for St Joes in Paterson, NJ but my prior employment in this field does not count towards PSLF. I feel like I'm being punished for getting an education to work in a public service field.

Thank you for your help in any way on this matter.

Sara Parisi