Mint Mobile

I purchased a MINT sim card for $68.85 on 03/29/2022. The funds were taken from my bank account on 03/30/2022. When I tried to activate the simcard on 04/29/22 it did not work. I called MINT customer service and they said the order had been cancelled and refunded. I never received a refund. I also never received a confirmation email from MINT. I looked back at the letter that came with my SIM card and see it is addressed to a different customer in a different state. Clearly, our orders were mixed up, and the other customer got my refund. All I want is the money I paid to be refunded because the product sent to me did not work. After one hour on the phone to MINT, they refused to refund me, refused to give me a different number to call, and refused to receive evidence of my payment by email. Essentially, $68.85 was taken from my account for a product that I never received, and they are refusing to refund it. The fact that the wrong name is on the confirmation slip clearly shows a mistake on their end, and I'm shocked that MINT mobile won't refund me, or refer me to anyone else for further support.

I ordered Mint Mobile sim card kits for my 2 phones. It seemed safe to do so as it carries a refund if you contact them with in the first 7 days after you activate your sim cards. After them trying for 5 days to get the phones activated, I gave up and requested a refund. They sent me an email back that said "we are unable to process your refund, as it is outside our refund policy". That is all it said and their customer service now ignores my emails. Thanks.