Miele, Preissegger GmbhService Call, EXCESSIVE CHARGE FOR SERVICE CALL

This review was posted by
a verified customer
Verified customer

Lieferschein Nr. 6209 Vom 27.04.2016
I am the owner of a Hotel in Portschach. I currently own 15, 000 euros of Miele equiptment (price when new). I have a problem with a pressing machine and asked if they perform service for this machine. I was told yes no problem. They sent out a young service man to look at machine. The machine needs a small heat sensor, should be simple repair. The man arrived, looked at machine for maybe 2 min. He looked at me and said can not be repaired. He then called the store and asked them for price for new machine 8, 000 euro. I did not ask him to do this. I worry he was not interested to make the repair to my machine, he seemed more interested sell me a new machine. I told him i could not afford a new machine and he left. This entire experience took maximum 10 min. I asked him if he could replace the entire temperature control, he said no. I then received a bill for 136.80 for Nothing. The bill was for 1 hour work (he was here for 10 min. 82.00 euro, I hour drive 32, 00 euro, store is 20 min away, Tax 22.80)
I think he is underskilled. I think the bill for 10 min. to look is excessive bill. I am a local business owner and it is clear that they do not value any future business from me. I am very, very disappointed in this company. Because of my treatment i do not think I can ever buy another Miele product again. Shame!!!
I do not mind to pay a reasonable service fee but this is too much. I contacted the store to discuss this but the owner did not return my call.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.