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Midas

Midas review: could not find the real problem

O
Author of the review
7:18 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I was on a business trip in Rockville, MD. I noticed that the temperature gauge went beyond the red dot. I cooled the engine down overnight. The following morning, I brought the car to the nearest Midas shop (1460 Rockville Pike, Rockville, MD 20852).

I was told that the reason for the engine overheating was the leak in the radiator and this radiator needed to be replaced. Since I was far away from home I had no choice but to agree and paid $832.64 for the replacement of the radiator.

As soon as I started the car on the Midas premises after this repair, the car began to rattle violently. There was no rattling at all before the repair. The Midas mechanics assured me that this vibration had nothing to do with their repairs.

They assured me that I could safely drive home 40+ miles away. I drove in a terribly vibrating car and after the engine started overheating again.

Another shop - not Midas - thoroughly checked the car. I was told that, contrary to the Midas mechanics' instructions, I should not have been driving these distances: the Midas mechanics had failed to identify the real engine's problem - the blown head gasket.

As a result, not only have I paid Midas the unnecessary $832.64 for the radiator, but I was also given incorrect instructions that cost me my car. The lowest estimate that I have for the engine repair is $3, 300. This is the direct consequence of the complete incompetence of the Midas employees.

My advice: never ever go to Midas. Put them out of business.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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