CB Retail Stores Michaels Stores Complaints #62-81

Michaels Stores review: Pick-up service

SunshineShopper of Brantford, CA

Jun 12, 2022 6:15 pm UTC

Verified customer

I placed an order for pickup and when I went to pick it up went straight to the cash (as my email said) and was told there’s a pickup spot where you do it yourself. It’s all open and anyone could take whatever orders they want that are paid for. I said this to an employee who said “they could steal it, but they dont”. So just because they haven’t yet means they won’t?

I will NEVER be returning here. A complete disregard to peoples orders that are prepaid is just disgusting. Especially when locked pickup cupboards are behind the cash. This store does not care about its customers or their money.

Desired outcome: A different area for pickup items that canâ€™t be walked out the door by just anyone.

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Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

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USA and Canada

+1 (972) 409-5244

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Pr Manager

+1 (972) 409-7404

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Media Contact

1-800-MICHAELS

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Customer Care

1-833-MIKEPRO

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Dedicated support line for MichaelsPro orders

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Michaels Stores emails

custhelp@michaels.com

100%
Confidence score: 100%

Support

Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

Michaels Stores social media
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May 31, 2026
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