CB Retail Stores Michaels Stores Complaints #62-81

Michaels Stores review: Manager and lack of cashier

Dale Caswell of Somerset, US

Jan 13, 2022 8:57 pm UTC

Verified customer

I was in the Bridgewater NJ store on January 11, 2022.
#9938. I had a Christmas skirt item with no price. As I was standing in line, one cashier was dismissed and only one on duty. I noticed an employee aimlessly walking around the store. I asked her to tell the manager I needed a price check. She said she had no way to call her. I said then find her. The manager came to the front and I explained my issue. I also suggested that the other employee get an a register. Then my cashier said she was on duty but doing a Walky, walky. I asked what the hell is that. Employees don't have to go on register right away. Don't worry about customer lines. The manager came back with a different skirt and said the price was the same. Discounted to 7.50. I said it's not the same item and I would gladly pay 4.00. She insisted it was the same item with a nasty attitude. So after going back and forth I paid for my other items.
I don't think the store is managed correctly. If you have a line wrapping around the store you should put your employee on register and after maybe give her an undeserved break. I cashiered for 9 years and always got my bank and got on register (my job) as soon as possible. What is going on here?

Desired outcome: I want the plaid small tree skirt for 4.00 because my time and aggravation are worth many times that.

Waiting for customer getting back to me. I called the same day. Left my number for a call back crickets

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Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

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USA and Canada

+1 (972) 409-5244

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Pr Manager

+1 (972) 409-7404

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Media Contact

1-800-MICHAELS

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Customer Care

1-833-MIKEPRO

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Michaels Stores emails

custhelp@michaels.com

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Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

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