We have recently purchased 3 rings from michael hill, first ring, my engagement ring, they told us a price we could have it for, then at the last minute told us it was more, second ring, my wedding band, was ordered to be the same size as my engagement ring, was called and informed my ring was in an ready to collect, i went to collect it an it had not been sized at all, then they sent it to get re sized, when it came back it was too small, It did not fit an I asked for it to be re sized once again, Michael hill wanted me to pay for it to be re sized, when in the beginning they said it would be included in the ring price, it was not our fault they stuffed up on the sizing so I refused to pay, I finally received my ring an did not pay for sizing. Ring 3, my husbands wedding band, we told them exactly what we wanted, as this ring was getting made by there jeweler, we asked for a white gold 9 ct ring that was 8ml by 3ml, they had to ring and get a quote on this ring, n said they would get back to us, a week later we had no phone call so I rang, asked them if they had rang an they had not! They finally did an came back with a quote of 1500 for the 8ml by 3ml, the ring came back made ten days later and was only 8ml by 1ml, which we did not ask for, and we had paid for 8 by 3, we said we wanted a decent amount of money back or our 1ml made too 3ml as we asked for, they said that we would have to pay alot extra for this to get done, which is bull ### as we asked for 3ml from the beginning, Michael hill offered to take $200 off our GE, as this is how we made payment, they said they were doing it that day, two weeks later we rang GE to see if we had been credited $200 and they had not done it! I have never been so disappointed with the service we received and have definately informed everyone I know to never shop at Michael hill!
The complaint has been investigated and resolved to the customer's satisfaction.