MiamiMD’s earns a 3.1-star rating from 23 reviews and 6 complaints, showing that the majority of customers are somewhat satisfied with skincare products.
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Replied
I received pills from MiamiMD
I received pills from MiamiMD.,sent them back. No refund.
This week I received another shipment. I refused it. Miami MD said they received the package and will give me a 30% refund. WHATEVER HAPPENED TO 60 DAY MONEY BACK GUARENTEE?
One more thing, Miami MD gives themselves a B1 ComplaintsBoard.com. They do not belong to ComplaintsBoard.com.
BUYER BEWARE!
This is not a company you can trust. I would bet my bottom dollar, the reviews you see are fake!
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear you are upset, we do show Ms. had agreed to the 30% refund which was $29.69. I went ahead and issued the remainder of that refund for $69.31. The complete $99 has been refunded. Refunds can take up to 3-10 business days to reflect on the account.
We hope this helps! Again, we are sorry for any misunderstanding!
Kindest Regards,
Customer Support
Replied
This is different than any other product I have ever tried
This is different than any other product I have ever tried. I have hyper pigmented Asian skin that has always been sensitive to sunscreens. I used to avoid wearing any because I'd break out and then have dark blemishes for months afterwards. I figured it was better to put up with the hyper pigmentation and freckles than to deal with pore clogging sunscreens. But not anymore, I'm so extremely happy I found Miami MD. It absorbs so quickly into the skin and is silky smooth unlike traditional sunscreens that leave a white sheen till it's absorbed. I plan on using this product before and after IPL treatment since it hasn't caused any reaction with my skin except make it look more radiant and clear. I highly recommend for acne, sun damaged, blemished, middle aged skin. This is a great product and an excellent brand. I definitely will be using it going forward.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Such an unethical, lying company that takes advantage of seniors
Such an unethical, lying company that takes advantage of seniors. When I first purchased the cream, I requested no automatic shipments and that I would re-order myself if I liked the product. I placed the order on 8/14, and it finally shipped on 9/27. Then I automatically received another package. I called immediately to cancel all orders and asked for a return label as I did not like the product. I was told they would send me a return label by mail. Weeks went by and nothing. I called again and was told they would email me a return label. Still nothing. I called a third time and was told they do not email or send return labels. The very rude customer support person then hung up on me. I am old and a senior citizen and feel very taken advantage of and treated so poorly. There was supposed to be a 60 day money back guarantee, but this company does not seem willing to honor that.
Since I can't get anywhere with this company, I finally called my credit card company to dispute the $180 in charges from this terrible company.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us and providing us the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.
We are very sorry to hear that Ms. was not happy with the customer service provided to her. We will definitely be looking into those recorded calls. I would like to say, we are showing full refunds were already issued back to Ms. for the amounts of $116 and $33. We show successful on both ends.
I hope this information helps satisfy any bad taste Ms. has with our company, as well as we can assure you customer satisfaction is very important to us. We will be checking into those calls.
We can confirm Ms. account has been cancelled, no further charges or shipments will occur from our company.
Kindest Regards,
Customer support
I love this product 🤗 it’s my second time ordering and one tube lasted me a month,it’s not greasy and my wrinkles r so much smoother and faded,especially my lips,will definitely keep using it🤗
I am using MiamiMD Total Beauty Matrix Collagen Supplement. This product really works. I'm using it to help with my skin. It is helping on my arms and though it is taking a little longer, I'm starting to see a change on my legs as well.
I highly recommend their Miami MD Advanced Crepe Fix - Anti Aging Tightening & Firming Cream product. Immediate results. Calms down the brown spots on my face hydrates at the same time and lifts. Just ordered more.
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MiamiMD Contacts
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MiamiMD phone numbers+1 (844) 829-8772+1 (844) 829-8772Click up if you have successfully reached MiamiMD by calling +1 (844) 829-8772 phone number 2 2 users reported that they have successfully reached MiamiMD by calling +1 (844) 829-8772 phone number Click down if you have unsuccessfully reached MiamiMD by calling +1 (844) 829-8772 phone number 0 0 users reported that they have UNsuccessfully reached MiamiMD by calling +1 (844) 829-8772 phone number
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MiamiMD emailssupport@miamimd.co99%Confidence score: 99%Support
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MiamiMD address401 E Las Olas Blvd STE 130-250, Fort Lauderdale, Florida, 33301-2210, United States
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MiamiMD social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 19, 2025
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