Mia Belle Girls
reviews and complaints

I put in an order on December 7th 2022 and was told a few days later in a personal fb message that the items I bought were already being sent out. THAT WAS A LIE! They've only made a shipping label which was on 12/21/22. It's 12/26 and the outfit I bought is a Santa outfit yeah it won't fit my child next year. Nkw I don't even want it. I've emailed messaged and nothing. I ordered from *** and dash of glitter and recieved BOTH orders within 3 days of ordering. Thats true to their word. And excellent customer service. If you say yoir gonna ship 1 to 2 business day then you should stick to your word if not then change your policy.

I placed an order on 9/17/22 for the Darth Vader costume ORDER #***. I received one item (the tights) over a week ago. I have tried to contact customer service twice via email and once on Instagram to get an update on the other items, but no one has responded. All I want to know is if *** getting the costume before Halloween at this point. I specifically order this for an event this weekend and for Halloween. It is super disappointing that a company could care less about the customer. Just read all the reviews. This company needs to get it together or just shut down. If I dont receive my order by Halloween I will be contacting my bank and getting a refund.

Mia Belle has horrible customer service. When they make a mistake with an order they do not put any added time or effort into making it right or trying to fix it. They will not contact you back. They will keep your money without refunding and won't bother trying to find a way to get the product to you. I have asked them to call me countless times and they do not. Their voicemail box is full. They receive emails and no longer respond to help resolve. I don't believe there is any supervision. I do not believe this is a reputable company. Deeply disappointed in the business practices. I should have walked away from the frustration two months ago, but on principle it's so wrong.

This is a huge scam! I ordered a 4t swimsuit from here when it got to me, there was a 3t scribbled out on the package I looked at the tag it was a 3t the company tried to sell as a 4. I asked for an exchange where I was told it could only be shipped back through *** I traveled 30min. To the nearest *** just to be told it was through *** I then payed for a shipping label and return the item with tracking. The company received the item and NEVER sent the one I payed for. They will not respond, give a refund or send the swimsuit I payed for. This is a huge scam please Beware of this company they literally took my money and never gave me what I payed for and refuse to even reply back to me to get this situation resolved

You cannot actually call and speak with someone on the phone, all customer service issues are dealt with by email. I ordered my daughter's Halloween costume 3 weeks ago. It was supposed to ship 2 weeks ago. One week ago is still said unshipped, and I tried contacting them to see when it would ship. No one directly answered me on a timeframe, just said it would be "worth the wait." I requested an ETA a second time, and was given a general timeframe that it would ship 3 weeks after the initial ship date. I then requested them to cancel my order and refund me, as I had to purchase her a new costume for a Halloween event we went to, and I never received a response. I am beyond disappointed in this company and my experience.

Well I have ordered from this company before and the shipping took forever but the product was what I ordered, so I decided to order from them again. We order our Halloween costumes here. I am so thankful I didn't order my toddler anything and only one of my children because our order was half missing and the complete wrong size! I ordered a size 12 dress for my 9 year old so it would be bigger and it is so tiny my 2 year old could probably wear this! Not only that but the wig that was outrageously priced that I paid for says delivered and never came! I have reached out to the company and supposed to be contacted by a supervisor, they never called. I will have to now file a claim with my credit union to try to get my money back. ABSOLUTELY NEVER AGAIN!

I ordered the *** shoes for my daughter and niece and only received one pair. I messaged them to see whats going on with the other pair and they said it was delivered it was not I told them it wasnt and they insisted on a picture of the pair I already received. Why, I have no clue what thats going to solve with my missing pair. I send the picture and they said I will receive my missing pair in 2 weeks, just got an email from them saying. At Mia *** we stand by our promise to deliver the highest quality clothing to our valued customers. During our quality inspection for this product, it did not meet our standard of excellence and therefore we cannot ship it out. Im very sorry about this, and we want to make this right! What the hell!? I just want the shoes I paid for! Horrible service, gave me the run around for nothing but taking my money. I will tell everyone I know not to shop there. HORRIBLE HORRIBLE HORRIBLE

Look into how many complaints before buying from this company. My experience sounds similar to many! Don't believe the guarantee they they will ship the items before the holiday like there website states. We ordered two dresses and two casual outfits for Easter and they all showed that they were guaranteed to be in before Easter. The casual outfits shipped as promised. However, the dresses did not. I emailed customer service and they were quick to respond but they ignored my question about arriving before Easter. So I emailed again asking if they would arrive before Easter. They responded that the dresses would not arrive before Easter, but offered no resolution to the issue. Customer service suggested that I again "Rest assured that this set is worth the wait!" I filed a dispute with PayPal and was refunded my money for the two items and sent a very cold email. "We have cancelled and refunded the 2 dresses. Best Regards, Dona Mia Belle Girls' Customer Service" Terrible service and customer service from this company.

The items you order will come staggered. Once you receive some or your order you will see very quickly that it is of very poor quality especially for the price. The items are also not true to size. One of my items that I ordered in May has still not arrived. I reached out the company today 7/7 so going on 2 months of waiting they responded with they apologize for the delay but my order just finished am I sure I want to cancel, I replied immediately that yes I would like my money refunded. They refuse now to give me my money as in the same email correspondence they said it shipped and could not be changed at this time. Mind you this is within minutes of requesting my refund. The tracking number they gave me is invalid. I thought I was dealing with a US company but in-fact I do not believe that to be the case. I have to put in a dispute with my credit card company. This was supposed to be a present for my Daughters B day and unfortunately this company dropped the ball on multiple occasions. I will never order from this company and in anyone reading this should buyer beware.

I placed an order on September 26 for my granddaughter. Response said would send an email shortly for tracking and shipment. 7 days later I emailed to their customer support as have heard nothing. no reply or response to my email. I managed to find a phone # under Florida business registry and reached Mr. *** of the owners. He said to email my order # and someone would call me back. I have heard nothing. Sent another email to customer support and went online where it says check on your shipment. This link does not even work. In the meantime I have received 16 emails says 15% or 30% off on these clothing items and check out our holiday line. I have managed to speak to two people regarding my simple purchase. They were both quite sketchy and did not seem to want to talk to me. Said we will get back with you right away. They do not. I believe this company has a great website and is selling merchandise but not delivering to the customer. They should be shut down. These days anyone with talent can create a beautiful website for e commerce. Mia Belle Girls has no support or conscience in being honest and forthright in their selling. STAY AWAY FROM THIS COMPANY

I am livid with this company Mia Belle Girls I order three dresses for my granddaughter it took more then a month to get them when I ask about the dresses they told me In a email that they where coming from over seas and because of Covid it would take a little longer ,and then they had the nerve to send me a email asking me how did I like the dresses that I had not received yet ,my granddaughters mother sent me a picture of the dresses I'm so upset with the way they look the material look so very cheep the blue dress that I order the bow was missing they look nothing like the pictures on the site, I tried phoning them but because of Covid they are not taking phone calls after that I emailed them with no answer back what I would like is my money back those dresses are useless and I'm sure that my granddaughter's mother will not let her where those hideous looking dresses so $155.00 gone down the drain and the Complaintsboard.com has given them a rating of a B I don't see how so who ever is thinking about ordering from this site please don't unless you want to just give your money away never again will I order from this site buyers beware. like another customer wrote in a review if I can give them a 0 that's what I would do.

I've never written a negative review before, but Mia Belle needs to be called out for the sake of future buyers. I placed an order on 9/29 for a halloween costume for my daughter. Nowhere on the website did it say the halloween costume would not arrive by halloween (they have since added this verbiage to the website, I imagine due to numerous public complaints.) two weeks in, the item still had not shipped, therefore I emailed customer service to ask about timing. My email was ignored until I noted after numerous attempts to contact someone through multiple channels that I would contact the Complaintsboard.com/my credit card company and file for a *** charge, and magically I get a generic email noting "please be advised that these item/s are being shipped from our overseas fulfillment center and shipping times are a bit different then traditional domestic shipping within the United States" (bizarre response for a legitimate company to send after an order has been placed as if customers have no understanding of how supply chain works.) You should not be "selling" (I use that term loosely since the item never shipped) seasonal product and then not offer returns, and then refuse to acknowledge my follow-up after taking my money. This "company" should focus on making instagram reels versus selling product, that seems to be their passion. No empathy as to whether the kids they are marketing actually get their dream costume. Was fun explaining that to my four year old daughter who said "okay mama, maybe next year." This company should be shut down.

The boots were ordered the first of December with an estimated delivery date of 12/22/2023. The boots were delivered timely by the USPS. However, the boots do not fit and need to be returned. The website states the boots are "Ineligible for return. Item has not shipped." I went to the post office and asked them to check their records. Their records support delivery of the boots. There is nothing more the USPS can do. I need Mia Belle Girls to update their Returns and Exchanges Portal to reflect my receipt of the boots so that I can timely initiate the refund process. I have sent Mia Belle Girls multiple emails without a response.

I have repeatedly emailed customer support trying to get my order changed to received so that I can do a return. I even started one return that I never got a return label for. I usually like your clothes, it's just such a variable on your sizes that even using the size charts you never know if they will fit.

I really wish someone would help me with my returns.

Ordered halloween costume sept 15th with stated delivery time of 18-21 days. Still yet to receive 1/3 of costume. Requested refund and return info. I ordered from online store after finding a facebook ad for their Halloween costumes. Shipping time was stated to be 18-21 days. Costume was ordered on sept 15th providing longer than specified timing to deliver. I emailed company for tracking info mid october and was told shipping was slower due to pandemic. The wig of the costume was delivered 2 weeks prior to halloween. I waited and reached out again for shipping updates on oct 26th and was told it was mailed and they could not give more specifics. I was told I had to wait for all items to arrive and was given an address to send back to. I then asked for a shipping label and was told they needed special approval once all items were recieved. Part 2 of the costume came the evening on Oct 31st and part 3 has yet to show up. I gave it some time prior to reaching out again and sent an email this evening only to be told that part 3 was lost by post office and part 1 and 2 arrived prior to halloween, even though I have shipping notification to show otherwise. Also that I was too late and would not be provided return for the 2 pieces I recieved and could have store credit for the one that was lost. This is not an acceptable solution.

ORDER #XXXXXX​​ was placed on November 30th, package was returned to sender due to the post office error, the package was never received as showing on the tracking history: Tracking Number: XXXXXXXXXXXXXXXXXXXXXX. Contacted seller on 12/4 alerting them the package was being returned, after 6 days I received a response they would reship once they received it. This never happened, nor did I receive any follow up response to this request. (after also contacting the post office to try and track the package, which still shows that it is in the sellers location). I requested a refund on 12/13 (both email and numerous phone calls)I received a response on 12/13 the issue was being investigated, I followed up again on 12/17 and again told it was being investigated, still no response I followed up again on 12/22 to which a new email was sent stating "Escalating To Supervisor For Resolution" and I would receive a response within the next business day. I have since sent an email on 12/27 and 12/30 requesting an update on the refund status and have placed yet more phone call attempts, reached out on Facebook, and not one response. The policy states on the website refunds will be accepted if you did not receive your order at all. I would like the entire order of $77.37 refunded immediately. All supporting documents and conversation history have been attached.

I ordered 6 matching outfits from this company based on the colors I see on their picture online to match my theme. I received the outfits the color is so off nothing like the online order. I can no longer use the outfits for my family holiday pictures because the color is off. I contact the company to let them know and that I would like a refund because the colors I received don't match what's on their online picture. I don't need a store credit because my 1st experience is not a good one I will no longer order from their company. They refuse to refund my money. I received this email in return. Dear ***, We are sorry to hear that you are not satisfied with your order. We really want to accommodate your request for a refund, however our policy prevents us from issuing refunds unless the item that we shipped is damaged or we shipped the wrong item or size.color. We are happy to offer you another solution. We can issue a store credit that never expires so that even if you don't find a replacement right now, you can be on the lookout and choose something else at a later date. Your only responsibility will be to ship the item you received back to us with a note indicating that you have been approved for a store credit by our team. Best Regards, Gmiranda Mia Belle Girls' Customer Service The photo I attached is what's on their website. The outfits I received is a very dark burgundy color.

Clothing arrived from another country with foreign tags and was damaged. Company will not release refund after returning immediately. I initially ordered clothing for my girls in November ; received items and a few pieces were wrinkled and of very poor quality. I was asked to take pictures and wait for approval to return items. I wanted a refund however a gift card was sent instead. I hesitantly decided to try some other pieces and ordered 2 denim jackets. They looked adorable pictured on-line however I was not happy when I received them! Not worth 1/4 of the price tag. The zippers were not working properly (damaged) and it was poorly sewn. The jackets did not have Mia Belle tags attached, but instead had tags from a foreign country in another language, possibly China? There is no way I was gifting these items so I immediately sent an email with pictures and expressed my dissatisfaction. On 12/8 a label was sent to me for the return of these items and I wrote specific instructions that I wanted a refund and not a credit! I spent nearly $200.00 with this company and kept clothing I would normally have returned by now. The least they can do is refund me for these 2 jackets. Several Emails were sent 12/6, 12/8, 12/17, 12/19, 12/22, 12/23, 12/24, and again yesterday 12/29. A gift card was emailed on 12/24 and I am not happy! I requested a refund numerous times. I do not want to reorder from this company. Please help me resolve issue; I thank you kindly.

Had multiple orders with this company and a total of 3 items from 3 different orders were not sent. They promised a refund and did not refund all. The attached is an email chain with Mia Belle Baby/Mia Belle Girls advising which orders contained which shoes I did not receive. There were a total of 3 shoes, totaling 104.97 minus shipping. The rep emailed me back offering a choice of store credit, replacement, or refund. Well at first they only offered replacement or store credit, but since it was not a fit issue or change of mind, I argued that I should receive a refund. They claimed in this email that the post office lost my shoes. So they agreed to refund the items. As I look back through the emails, they said they would refund the pink shoes. Well they admitted the post office lost all of the shoes. Regardless, the pink shoes were $44.99 plus shipping and this is not the amount they refunded. I chose refund and all they refunded was $25.49 which was not a price for any one of these items. First of all it took many weeks to even receive what shoes I did receive, but when I did, they did not come from Mia Belle Baby. They came from an Asian name and different address, sometimes just wrapped in saran wrap. This is not to even mention that each time I had shopped there, my credit cards were compromised (but that is not part of my complaint at this point). I have tried numerous times to contact Mia Belle Baby/Girls since this and they will not respond, a problem I now unfortunately see many others have had.

This company, Mia Belle Girls/Baby or now RNA Group emailed me that the post office lost my package and they would refund me and now will not. Attached is the email chain where this company, whatever their name is now, promised a refund. So they advertise under Mia Bella Girl, Mia Bella Baby and are now RNA Group. In the email, Gladys states that the post office lost my package(s) and I could have an exchange or store credit. I asked for a refund since it was not a change of mind or fit issue and she said she had permission to do so. I laid out all the orders I had in the email and which shoes were missing (one pair was missing from each order). This was the first time I ever ordered shoes from them and after many weeks the other pairs started slowly arriving and had an Asian name on the package; not that of Mia Belle or RNA like the clothing. And some were even wrapped just in Saran wrap. I still did not complain, but when I saw all orders listed as fulfilled and had never received 3 of the shoes, I contacted them. They only refunded me $25.49 which none of the shoes cost. They state in one email we will refund the pink shoes. Well the pink shoes were $44.99 plus shipping of $5.99. The geometric loafers were $29.99 each and I am missing a beige pair and a red/beige pair. All of this is documented in the attached emails. Even after my first email they said the post office lost them and how would I like to be reimbursed. Now suddenly they only think it is one pair and refunded the incorrect amount for that pair.

Placed 2 orders, one in early april and the other in may. Still have not received orders. I placed an order for a top and skirt for my daughter for spring pics. This order was placed on April 11, order number XXXXXX in the amount of 19.99. The 2nd order was of 3 outfits. I received 2 of the 3. This order was placed on May 9, order number XXXXXX in the amount of 27.99. Since this time I have corresponding via email. I never get a straight answer as to a status on these orders. I was told the post office lost the orders. I said okay what is the tracking number can you provide that for me. No answer. When I went through my emails and I went back to these orders I find there is a tracking number attached but when I click on it it directs me to the United States Postal Service. The only thing on both of these orders that it says is that a label was created. Neither one of these items have been shipped out like this company is claiming. I am sick and tired of corresponding with computer-generated responses and never getting a clear answer. In my last email I said I think it is only fair for the length of time that has gone by that you reorder both of these outfits and that I do not get charged and you refund my money. There is no answer to that statement. Instead I get a computer-generated response that says the post office lost my order again. And again the orders when you click on the links have not been shipped out. I have 2 confirmed orders sent to me via email as well as communication. If you need this information please let me know where I can send this

On September 9th I placed an order for 2 pairs of shoes for my daughters birthday at the end of October (order # XXXXXX). The first pair of shoes arrived over a MONTH after I purchased themBy my daughters birthday, I had still not received the second pair of shoes. By that point I realized they were probably sending them from China based on the quality of the ones I actually received. So I continued to wait. By November, when I still had not received the shoes I contacted the company by email (they have no customer service phone number which is obviously very shady). Donna told me to contact the post office and start a case because it shows they were delivered. She said once I did that, they would take care of the issue. So even though I had already talked to them previously when I was looking for the package, I did so again and gave her the reference number. The woman at the post office said they seller chose to ship without any insurance, so they can't start an actual case but an inquiry. I sent this information to Donna on the 10th of November (over 2 months from the time I ordered and paid!) She said the issue has been escalated to a supervisor and would be resolved in 2 to 4 business days. After over a week I reached out again because I had not heard anything and still no response. Another week past and I reached out again, still no response. This is the worst customer service I've ever experienced and highly regret ever doing business with a company that could care less about their customers. The least they could do is contact me and say they are working on the issue. I'm done waiting now and need a refund.

Company is not allowing me to return defective products for a refund. Requested a return label and was denied. I placed an online order with Mia Belle on November 19. My Order Number was #XXXXXX. The order was for three dresses ($12.99, $12.99 and $9.99) and I paid online using my American Express Credit Card. I received an order confirmation via email, but it did not include the total amount I was charged. I received my order on November 23 and the package I received it in did not include a receipt or itemized purchase form of any sort (or any instruction on how to return items). On November 25, I sent an email to Mia Belle's customer service requesting a return label because the dresses were poor quality (too big, stitching crooked). Gladys with Mia Belle responded to me on November 25 and sent me the link to their "return/exchange policy", but did not send me a return label (which they should have because I said the dresses were too big and poor quality). I sent another email on 12/10, requesting a return label and received a response on 12/10, from Gmiranda with Mia Belle, telling me they only provide return labels for wrong or damaged items. I responded to Gmiranda's email on 12/10 and told her the dresses are huge and do not at all look or fit like they do on their website. My daughter is true to size and I have never had an issue with ordering clothes for her online- they always fit. The sizing of the dresses we received are way off (there is a problem with the product they are selling). Gladys with Mia Belle then responded to my email on 12/10 and told me they can only offer me store credit. I do not want store credit because I will not purchase anything from this company again.

Did not provide advertised product timely fashion and made return impossible. A girls Christmas clothing set with hat and boots ordered early November for Christmas wear. It was very cute on model. Hat and boots arrive - much cheaper quality than advertised and boots way too small even though my daughter always wear same size (no doubt it's a Chinese size - explaining cheap quality and size discrepancy). Then Christmas outfit delayed until days before Christmas. Who wants an outfit you can wear once?! When it arrives pants too large and cheaper quality than advertised. Asked to return... so no refunds only exchanges. Convenient. Okay so send return. I get back they can't process because the pants and shirt are a set and they can't process one without the other. This is ridiculous actually because nothing on pants matches shirt (it's different than advertisement) but okay- so I'll return the shirt too. Daughter worse it once (since we didn't get it till days before Christmas anyway) and washed x1. I was told a return label be sent - nothing. After 5 more days I request it again and it was finally sent and I return the top as well. So then I get email saying I returned a wash top and they don't take used returns! Seriously after all this?! I didn't want the cheap tiny boots and cheap hat once I saw the quality and I didn't want to outfit a day before Christmas but I'm supposed to deal with it- and then I return what doesn't fit - and they can't take it because it's a "set" and they have to have the shirt. And I return the shirt in perfect condition and they magically have lost the boots and jeans and can't take the shirt. I kept the hat but it's 2.00 China junk too. This is rip off- the advertisement is misleading. The policies insure they keep your money without delivering promised product up to standard. I don't want anyone else to get ripped off! I also want my money back! All of it!

Ordered Halloween Costume on August 24th. After multiple emails, Says "Shipped." It's nowhere to be found 6 days before Halloween. I ordered my daughter a Halloween costume for her Halloween program on the 19th and for trick or treating on actual Halloween. I made sure to order it ahead of time and I ordered on August 24th. It's estimated delivery date was September 14th. I emailed customer service after this to ask about it and they said it was getting ready to ship. Almost a month later and close to her Halloween play, I asked again. I also requested a refund which they didn't even acknowledge in their reply. They apologized and that was it. I went to their Facebook page and looked for other customers in the same situation (and there are plenty of them.) I asked one commenter when they ordered their costume and explained my personal situation. The company saw my comments and all of a sudden I received an email saying it had "shipped." This was on October 12th. Her Halloween play was on the 15th so I thought we might have some hope of it arriving in time. Nope. She wore her own personal/regular dress for her play. It was embarrassing. Since they sent this email saying it had shipped, the only information is that the label had been created and nothing else. Like another complaint here about the same exact issue, I agree with her when she says that the order was lost. Hands down someone lost the shipment. It is not going to come in time and I can't afford to get my 6-year old daughter another costume unless I'm refunded for this one. She has already cried twice over this. This company also deleted my comments from their page where others were asking if they ordered now would it arrive in time. They are liars and have obvious predatory business practices. If I do not receive a full refund for this order, I will make a complaint to the consumer department with my states attorney generals office. They handle things like this and I'm disgusted with this company. I will NEVER order from them again and I wouldn't recommend them to anyone.

I ordered my daughter a plush baby grinch doll and what was sent was a ken doll with a ugly grinch face,hands and feet with fur attached.highly upset. Order #353598 November 29 01:32PM Product SKU Price Quantity Total The Grinch Inspired Green Dolls - Blue Fulfilled Dec 23, 2020 USPS #9400111699000142511587 FALL20DL1CABT $34.99 1 $34.99 Subtotal $34.99 Shipping (Standard Shipping) $5.99 Total $40.98 USD that is the order information... I ordered a plush baby grinch doll and what was ordered vs what was sent is two different things... this doll that was sent looks like they took a ken barbie doll and attached a ugly grinch face from China and feet and hands and glued them on... very unprofessional for this company to do such a thing... and I order clothes for my daughter all the time from here and it's been nothing but perfection until I ordered this grinch doll from them and I'm not the only one that they scammed with this... I went to their Facebook page and there is hundreds of complaints about this same doll and the company refuses to give back refunds due to sanitary reasons... I will attach what was sent to me at the end of this.. it was their response to my concern and complaint and they won't answer the phone they kick everyone to voice-mail, you don't even get to choose an option to speak to a customer service representative... my daughter is highly upset over this doll being the way it is... they have zero professionalism when it came to this doll... the next paragraph will be their response to me asking for a refund... Thank you for contacting us. We are so sorry to hear that you are not satisfied with your doll purchase. Due to sanitary reasons, all accessories such as the Grinch dolls are final sale and cannot be returned. We do not accept exchanges, returns, or refunds on Grinch dolls. We apologize for any inconvenience this may cause. However, your happiness is our priority, so please accept this $5 gift card towards any future purchase. Use code MIA5 at checkout. We hope you have a wonderful day and please don't hesitate to contact us if you have any questions or concerns.

Placed an order for two dresses - no communication about tracking dresses arrived 3 months later - requested refund. No communication; need refund. Purchased 2 dresses on 2/14 - order# XXXXXX. Website indicated 30 day lead time. Contacted business on 3/16 for status - received e-mail on 3/16 stating they would let me know when it shipped. Contacted again on 3/26 for update - received e-mail stating they did not have shipping information. contacted on 4/27 - requesting update and indicating that I no longer required the dresses - they responded saying they were escalating to the fulfillment team. Contacted again on 5/7 - asking for a full refund as the dresses were no longer needed. No response. Contacted on 5/11 - asking for full refund as dresses were no longer needed. Received a response on 5/13 indicating that COVID-19 had delayed shipments and that they would offer a 20% discount and I could keep the dresses. I responded and told them that I no longer needed the dresses and was asking for a refund. They responded on 5/17 saying they received my request for cancellation and were processing it and that once it was processed I would receive a confirmation. E-mailed again on 5/23 as I had not received anything from the company. They responded on 5/25 indicating that they can not offer me a refund as it is against policy. They indicated that I could return the dresses and receive a full credit to be used at the store whenever I wanted. I responded on 5/28 indicating that I did not want a credit I wanted a refund as I no longer needed the dresses since it had been over 3 months till I received the items. They responded on 5/28 indicating that I could return the items and that they would review my request for a refund. I e-mailed on 6/3 requesting a label to return the dresses as I was concerned that I would not receive my refund and they would have the dresses. On June 10th they indicated they would not send a label. I returned the dresses with my information and they were delivered on 7/3. I have followed up twice on 7/8 and 7/15 looking for the status of my refund and I have still not received anything. This is beyond crazy - I just want my money back!

I have not received some of my items and exchange items and customer service has been giving me a blanket answer. On 9/9 I placed an order (order #313175). Early October I received Pink shoes that I had never ordered and received 2 items that I needed to exchange. I contacted the Company through email and after a few emails they finally understood that I was sent the wrong item and needed to exchange items. They emailed me a postage sheet for the incorrect item they sent me in which I sent the item back. The same day I sent those items back I sent back 2 items for an exchange. The incorrect item were pink shoes and the tracking number shows that it was delivered to the company on 10/13 as well as the 2 items for the exchange those were delivered to the Company on 10/18 (tracking number 9461211899564551512345). In emailing the company several times about the items they received they give me a blanket answer and I have tried calling and no one ever answers. These are the items that I have not received or need exchange for: 1. "Girls Ballerina Flats with Bow (Red, Pink & Black) By Liv and Mia"-I ordered them in Red-as of 11/29 I have not received them-I want my money back 2. "Girls Sleeveless Embroidered Chiffon Holiday Dress" as of 11/29 I have not received it-I want my money back. 3. "Girls Gladiator Sparkle Glitter Butterfly High Top Sandals By Liv and Mia"- I sent back for an exchange and have not received the exchange, the company received these shoes back on 10/18 (tracking number 9461211899564551512345) so that they could be exchanged and have yet to send me the exchange which was for a larger size. I would like my money back on this along with the amount that it cost me to ship it to them. 4. "Girls Ruffled Long Sleeve Denim Button Up Blouse"-I sent back for an exchange and have not received the exchange, the company received this blouse back on 10/18 (tracking number 9461211899564551512345) so that they could be exchanged and have yet to send me the exchange which was for a larger size. I would like my money back on this along with the amount that it cost me to ship it to them. At this point I just want my money back for all these items and the $18.60 I paid for the shipping for the two items. This has been a major headache. When I email the Company and get a response it's as if they don't read my full email and just give me a blanket response. I have never experienced such a lack of Customer Service like I have with Miabellebaby. I want to be done with this so I can move on and be done with this Company. Thank you

Order not received in timely manner and request refund. I ordered 2 dresses for Easter on March 1st. My VISA debit account was charged on March 2 for $43.38 Order #XXXXXX. I have emailed customer service 3 times and been told the shipment takes 18-21 days and 4-5 days processing, a total of 26 business days. I was sent a tracking number on March 2nd and it is 26 business days today. I have checked the tracking number numerous times and the item still sits in China in pre-shipment status. On March 26th I received 2 emails. One at 10:29 p.m. signed by Dona, stating "Your item was shipped from our overseas warehouse on 3/10. On average, these items take 18-21 business days for delivery as listed on the product descriptions on our store" You can track your order here:https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LWXXXXXXXXXCN "In addition, the stricter inspection by the Customs Departments during this time of the year contributes to longer delivery time." The second one received on March 26th at 11:27 p.m. and said all Complaintsboard.com complaints had been resolved...also stating: "Our sincerest apology for the long wait and for the inconvenience this has caused you. We'd like to let you know that there is a high volume of import/export products coming in and out of each country which creates congestion at the Customs. Whatever complaints we received from Complaintsboard.com have already been resolved. In addition, the stricter inspection by the Customs Departments during this time of the year contributes to longer delivery time. As much as we would like to give you the Latest Delivery Update, it is out of our hands and we need to rely on our carrier's information. We humbly ask for your understanding during this period. Please hang on a little bit longer for your order is on the way. We truly appreciate your patience and consideration. Best Regards, Dona Mia Belle Girls On April 2 at 12:29 a.m. I received the following in response to an email I sent noting that their website is still advertising Easter items as if they can get them delivered on time. Very deceiving as I'm still waiting for mine. My email stated: I have an order still sitting in China that I ordered March 1st. I understand that the COVID-19 is probably the reason it is held up, but I find it very disturbing that your website still seems to be advertising Easter and Spring items as if they will be shipped on time. I want to support businesses at this time, but websites should have warnings that shipments could be delayed. Dear ***, Our sincerest apology for the long wait and for the inconvenience this has caused you. We'd like to let you know that there is a high volume of import/export products coming in and out of each country which creates congestion at the Customs. In addition, the stricter inspection by the Customs Departments during this time of the year contributes to longer delivery time. As much as we would like to give you the Latest Delivery Update, it is out of our hands and we need to rely on our carrier's information. We humbly ask for your understanding during this period. Please hang on a little bit longer for your order is on the way. We truly appreciate your patience and consideration. Best Regards, Gladyse Mia Belle Girls Today, April 6, the status is still in reshipment sitting in China. NO movement. At this point, I would like a refund as Easter is next weekend and I have already purchased something else for my granddaughters since I have no idea if these will arrive. Also, by the time they are received I do not know if they will even fit. I am aware of how COVID has probably effected this shipment from China, however, I don't feel the company is being honest. I am doing other online shopping and very clearly on the home pages of other companies it is advertised that the shipping may be delayed. The have continued to advertise Easter items as if you will get them on time and send me repeated emails advertisements

Product misrepresented in advertising. Once contacted about the discrepancy between advertised versus received product, Mia Belle stopped responding. On Friday, August 28, I submitted an order through Mia Belle Girls website for: 1 Girls Trolls Tiny Inspired Costume (7Y/8Y), 1 Girls Silver Bomber Zip Up Jacket (6Y), 1 Girls Glitter Face Makeup (silver), and 1 Girls Tiny Tolls Silvery White Wig. On August 31, I received an email from *** thanking me for my business and instructing me to reach out without hesitation with any questions. On September 22, I received the Trolls wig in the mail (prior to receiving the trolls wig, I had received the Trolls costume (jumpsuit) -all items arrived sporadically in separate packages). Upon opening the package, I discovered that the wig was a short length wig, that could not be styled to look like the photos of the trolls costume it was represented in. I immediately emailed ***, explaining the misrepresentation of the product (email attached). On September 23, I received a response from Dona. In that response, it was indicated that all accessory sales are final and not refunds or exchanges were permissable. Within that email I was offered a $5 gift card for my frustration. On September 23, I responded explaining my disappointment and frustration due to the fact that the wig was grossly misrepresented in the photos it was shown in. The email stated: "This is very disappointing and frustrating, especially since the product was grossly misrepresented. You pictured a completely different wig on the child wearing the costume, but yet directed buyers to this product, which ultimately does not look like trolls hair AT ALL. People of course are going to buy the accessories that are suggested to get the same look as what is pictured. Even the description of the product is misleading suggesting it is indeed Trolls hair. Trolls hair is not short, especially not as short as this wig is. The wig color itself is even misrepresented. It is described as a silvery white, yet the actual product is most obviously gray. If you do not have the same wig that the child in the picture is using, you should not have pictured it and especially should not have directed buyers to purchase a completely different product. Likewise, there is no notation on the product page of this item noting it is a final sale. To say that the product is not returnable after the deliberate misrepresentation is unacceptable. This is my first experience with Mia Belle Girls, of course I will not be placing future orders if this is the customer service I can expect. Please advise as to the next possible steps, as I would like to reach out to a service manager." On September 23, I received an additional response from Dona explaining: "This is not the experience we strive for at Mia Belle Girls because our main goal is ensuring everyone is overly satisfied with our products and service. If you feel that we have not fully addressed your concern, please do not hesitate to contact us at any time. We are always eager to help, so let's get started! Please document this issue with pictures showing the issue of the item. This information would help us in assisting you and would be greatly appreciated. Once we receive this information, we will do everything possible to resolve this issue right away! Thank you for being a valued customer. Feel free to reach out at any time if you have any questions. Please reply at your convenience. We look forward to your response" On September 23, I complied with the request and forwarded pictures to document the discrepancy. At that point, I received no further correspondence from Mia Belle Girls. I sent follow up emails on: 9/24, 9/28, 10/2, and 10/6. In the 10/6 email I informed the business that I would need to contact the Complaintsboard.com to provide an accurate review of their customer service. Still, I received no response. Please find attached to this dispute: 1) email chains between myself and Mia Belle, 2) the pictures of the product received (in the emails, the pictures of the wig represented on website are posted).