MGM Resorts International review: Room reservation experience- King size suite

I made a reservation at MGM national harbor in Oxon Hill Maryland November 11-12 in paid premium rates for a king size suite with the expectation that for the price paid, I would have a joyful experience as this was a birthday celebration for my fiancé and the second time in the last two months he and I have been to MGM national harbor for a weekend getaway to have yet another problem. The first room that we reserved a few months ago had no Robe or slippers which is the only real extra amenity did MGM offers at their inflated prices - especially at this location.

MGM has no way to contact them via email that I’m aware of to file former complaints leaving me no option other than to go through BBB. I paid several hundred dollars for a king size suite to not only get no sleep, because the alarm clock in the room kept going off and we have no idea how to get it to turn off, which is something to Main should know to check before new people check in to avoid this happening, especially in your premium rooms, but neither one of us got an ounce of sleep with a constant door, slamming an outburst from drunken people on the same floor either the next door down or directly down from our room. It was constant door, slamming constant, screaming constant yelling in the hallways, the entire night, leaving, no sleep for either one of us to have to check out at 11 o’clock after a long night at the casino, on top of that she really don’t offer a good room service anytime of the day. One would expect for the price is charged at MGM for these issues not to exist. Security should’ve been upstairs immediately with all the commotion that was going on. It’s like everyone on the level should be compensated for getting no sleep in the complete outbursts and disruption that went on the entire night.

I recently joined MGM Rewards because we’re planning to go every quarter for an enjoyable weekend out but this is the second that experience we’ve had in a row. I complain the first time and never hear back from MGM. This time was even worse. We spend a lot of money when we go to your facility between the dining, the casino, and the room rental. We should never have these problems.