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While disembarking our transportation on your property at the excalibar hotel on december 1 2019 while stationary in our vehicle another vehicle reversed in to us while in the THRU lane causing pain distress and discomfort metro was called and hotel security. Also while in resort while using the bathroom in room 18249 the white extractor cover fell on my head. Police report completed and details given to them. I enclose the licence plate of the driver who reversed into us while on your property. Also resort fees being charged when the pools are not open and some of your facility's are not accessible in holiday months I was not informed of this at booking.
