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MetroPCS Customer Care Service

MetroPCS, Inc.

MetroPCS Wireless, Inc. PO Box 601119
Dallas
Texas
United States - 75360

Customer Support Phone Numbers

Phone:
+1 888 863 8768(Customer Service) 8 1
+1 800 999 6389(Young America) 0 0
+1 866 862 3397(Asurion) 0 0
 

MetroPCS Complaints & Reviews

Metropcs / rebates/misinformation

Mr
MrsPerea407 on Apr 13, 2017
In February I visited this store looking to insurance out my daughters broken phone. As we waited she was browsing the iPhone section. A young male approached engaging on our needs as he tells us of the promotion with the IPhone. We have considered it for awhile and we would be paying next...

Metropcs / having to pay a port charge when the fault's with metropcs

Th
thephantom on Apr 7, 2017
April 7th, 2017. Acct: Warren Steven Grissom. Purchased a new handset (fliptop) and wanted my same number 310 619 3923. And I was assured so. They added a new number without permissionor prompting and kept my original number/voicemail that didn't match the new handset's changed number...

Metropcs / Customer service

Ar
artistic.smarts on Apr 5, 2017
I have had the worst experience with this company that I have ever (in regards to dealing with unsatisfactory service; that is) I opened/reactivated two phone lines under an account in my name (one was for my daughter; it was in my ex-husband's name). Of course they need a pin number to acce...

Metropcs / Metropcs customer service and the wrong accessories, metropcs rep refusal to issue receipt.

Li
lionest on Apr 4, 2017
Want to make a complaint about your metropcs rep (robert banks) at your metropcs store at 4731 apex highway 55, durham nc 27713. metropcs store# (919) 544-8307 * the rep was rude and refused to provide me a receipt as he was trying to steal the money and sold me 2 improper and wrong...

Metropcs / ervice in one of the metro pcs store 5624 8th st w, lehigh acres · (239) 491-3378

Ca
Ca Gonzalez on Apr 3, 2017
I walked in to this store and there was a lady working there alone and 2 customers she was taking care of them had issues with there new phones and she was not able to fix their problem. Told them to come back tomorrow. They both left very unhappy. I was next and told her I need it to put...

Metropcs / Online pay won't take credit card

Ka
Karaltrott on Mar 13, 2017
I have been with metropcs for years. I recently got a new mastercard and the site will no longer accept my card. Been on the phone with *very* incompetent reps/even supervisors! that assured me that my card just needed to be "cleared" and it would happen in a few days. I have two jobs and...

Metro Pcs / Cell phone service

Ri
Riphandy on Mar 2, 2017
I went into the metro pcs store the other day to pay my bill. I was not told of any new charges or add one. When I got home the next day and looked through my receipts I find I was charge a $3.00 conveneance fee. Now everything I've read on line say it's a charge for the privilege of...

Metropcs / Metropcs rebate scam

Do
DonnaZ on Feb 16, 2017
I was also offered mail in rebate and filled out all the paperwork and scanned it and uploaded to their website. Got email confirmation that they received and I could track my rebate. Day later they sent me email saying my IMEI number was wrong. Well I thought maybe the girl in store wrote...

Metropcs / My cell phone they did not do nothing bout it

Ke
kenellsr on Feb 13, 2017
I got a zte zmax pro on 3rd and I'm having problem with it the speaker is broke the phone is going in an out and I been to 5 different stores and they can't do nothing bout the phone that's unacceptable this company is a bad company and I am very upset at this company they sold me a bad...

Metro Pcs / Rebate

Dd
DDP1 on Feb 9, 2017
I bought a Phone from an Authorize Metro PCS store the only reason I bought the phone is because of the 'in store' rebate. I filled out the paper work and sent in all the necessary information. I get a denial email stating that my rebate is denied because I didn't buy the phone from...

Metropcs / Overcharged for three months

Ro
rosalynparks on Feb 1, 2017
In the month of October 2016 we had five phones with Metro pcs. but only four phones were working. We let them know in the store and tried to get the phone to work in the store but the phone still did not work. So we took the phone off the account. Now for the next two months we were...

Metropcs / I just paid my bill on the 24th they cut my phone off soon at home $59 then I have another thing it says I owe me $129

Ma
Mario Johnson on Jan 15, 2017
Pay my phone bill on the 24th of last month they're saying I owe $59 for a cut off fee then they added another $59 100 $29 but I thought that you pay for what you use they cut my phone off so I didn't use any of it but I paid it on the 24th I don't have anything at all I don't have nothing...

Metropcs / Rebate scam

Cm
C. Marquez on Jan 9, 2017
On 10/25/2016, I submitted an online rebate form to metropcs for a $50 rebate on my phone. I filled out the form completely with my contact information, imei number and my purchase receipt. They said it would take up to 12 weeks for me to receive it. After I submitted the form, I received...

Metropcs / Customer service rudeness in store and on the phone

Ro
roberta denkmoore on Nov 9, 2016
on nov 1 st of 2016 I paid the cellphone online and that phone number is 4152615023 and in the save part of that phone u can actually see the cellphone info and I paid 68.00 dollars online for that bill and on nov1st of 2016 bought a universal charger in store for 22.00 dollars that isn't...

Metropcs / Customer "service"

Iv
Ivy Grad 91 on Oct 10, 2016
Not even 1 star. I called c/s to ask about my move from FL to VA but I kept FL phone number with FL area code. I asked if I called 9-1-1 would it call FL instead of VA? The c/s rep had no clue thought that 9-1-1 was my area code. She then said I should have read my user agreement to get...

Metro Pcs / Asurion

De
Dee Ygama on Aug 9, 2016
Metro PCS sales lady in Knoxville, Tn. Lied about the phone Insurance. She told me I would get a NEW phone no matter what happens to my phone! So, I damaged my phone, paid $200 and a year of Insurance payments and in the end they send me a REFURBISHED phone. Wasted two hours with 4...

Metro Pcs / I received an email thanking me for signing up

Da
Dave Norris on Jul 1, 2016
I have never heard of Metro PCS! Here is what they said: metroPCS 2:12 PM (2 hours ago) to me Why is this message in Spam? You clicked "Report phishing" for this message. Learn more Thank you for your payment. View online MetroPCS Thank you for your payment. Your payment has been...

Metropcs / Rebate denied

Na
nanny05 on Apr 9, 2016
Opened acct for cell phone and was to be given 2 free phones but store had none but I was told if I purchased a phone there was a special with $50 rebate the phone was $169 and I had to take the $60 plan for one month to qualify which I did. I just got notice that I am not getting rebate...

Metropcs / Two phones

00
0000055555 on Feb 5, 2016
don't go to this store johanaM the store manager will lie to you and tell you your phone is broke to get you to by a new phone, I went to his store I told him my phone would not get my metro he told me I I need a new phone and will be able to get my metro I ask if I by the phone and...

Father Inc./MetroPCS / 7813 n 19th ave, Phoenix, Az 85021

Re
Reviewer44669 on Jan 30, 2016
I WALKED IN WITH MY WIFE TO METRO WE SPOKE WITH A LADY NAMED BELEN SHE was to suppose upgrade my phone to the 20$ zte obsidian plus 15 fee and play my 40$ phone bill she tried convincing me into a bundle asking how much would I pay for it out the door she the proceded to take 80$ cash in...

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