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MetroPCS Customer Care Service

T-Mobile USA

12920 SE 38th Street
United States - 98006

Customer Support Phone Numbers

+1 888 863 8768(Customer Service) 7 1
+1 877 603 3032(Support) 0 2
+1 972 860 2607 0 1
Additional Contact Address

MetroPCS Wireless, Inc.
PO Box 601119
Dallas, TX 75360

MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

MetroPCS Complaints & Reviews

Metropcs / I just paid my bill on the 24th they cut my phone off soon at home $59 then I have another thing it says I owe me $129

Mario Johnson on Jan 15, 2017
Pay my phone bill on the 24th of last month they're saying I owe $59 for a cut off fee then they added another $59 100 $29 but I thought that you pay for what you use they cut my phone off so I didn't use any of it but I paid it on the 24th I don't have anything at all I don't have nothing...

Metropcs / Rebate scam

C. Marquez on Jan 9, 2017
On 10/25/2016, I submitted an online rebate form to metropcs for a $50 rebate on my phone. I filled out the form completely with my contact information, imei number and my purchase receipt. They said it would take up to 12 weeks for me to receive it. After I submitted the form, I received...

Metropcs / Customer service rudeness in store and on the phone

roberta denkmoore on Nov 9, 2016
on nov 1 st of 2016 I paid the cellphone online and that phone number is 4152615023 and in the save part of that phone u can actually see the cellphone info and I paid 68.00 dollars online for that bill and on nov1st of 2016 bought a universal charger in store for 22.00 dollars that isn't...

Metropcs / Customer "service"

Ivy Grad 91 on Oct 10, 2016
Not even 1 star. I called c/s to ask about my move from FL to VA but I kept FL phone number with FL area code. I asked if I called 9-1-1 would it call FL instead of VA? The c/s rep had no clue thought that 9-1-1 was my area code. She then said I should have read my user agreement to get...

Metro Pcs / Asurion

Dee Ygama on Aug 9, 2016
Metro PCS sales lady in Knoxville, Tn. Lied about the phone Insurance. She told me I would get a NEW phone no matter what happens to my phone! So, I damaged my phone, paid $200 and a year of Insurance payments and in the end they send me a REFURBISHED phone. Wasted two hours with 4...

Metro Pcs / I received an email thanking me for signing up

Dave Norris on Jul 1, 2016
I have never heard of Metro PCS! Here is what they said: metroPCS 2:12 PM (2 hours ago) to me Why is this message in Spam? You clicked "Report phishing" for this message. Learn more Thank you for your payment. View online MetroPCS Thank you for your payment. Your payment has been...

Metropcs / Rebate denied

nanny05 on Apr 9, 2016
Opened acct for cell phone and was to be given 2 free phones but store had none but I was told if I purchased a phone there was a special with $50 rebate the phone was $169 and I had to take the $60 plan for one month to qualify which I did. I just got notice that I am not getting rebate...

Metropcs / Two phones

0000055555 on Feb 5, 2016
don't go to this store johanaM the store manager will lie to you and tell you your phone is broke to get you to by a new phone, I went to his store I told him my phone would not get my metro he told me I I need a new phone and will be able to get my metro I ask if I by the phone and...

Father Inc./MetroPCS / 7813 n 19th ave, Phoenix, Az 85021

Reviewer44669 on Jan 30, 2016
I WALKED IN WITH MY WIFE TO METRO WE SPOKE WITH A LADY NAMED BELEN SHE was to suppose upgrade my phone to the 20$ zte obsidian plus 15 fee and play my 40$ phone bill she tried convincing me into a bundle asking how much would I pay for it out the door she the proceded to take 80$ cash in...

Metro Pcs / Cell phone rebate

Reviewer17022 on Jan 26, 2016
my name is Valeriebananas Valerie since 2014bananas Valerie since 2014in between 2014 through 2015 in between 2014 - 2015 I purchase a number of for phone for Metro in between 2014 - 2015 I purchase a number of for phone for Metro PCI never lose no calls their service is great but I have...

Metro Pcs / Everything

Reviewer93894 on Nov 21, 2015
So I bought a new phone which they charged me $27.00 to activate only to tell me"Sorry this device is still active on another account we can't use it", they refused to give me a refund on the activation charge! F****RS! Then, I tried buying a new phone in the store but they said...

Metro Pcs / Payroll Issues

Leigh Browne on Nov 20, 2015
I am a former employee that has not been paid. I voluntarily dismissed myself from my sales associate position because I was the only employee that did not get paid. I have been waiting two weeks for my check to arrive. I have not had any correspondence from anyone in a corporate position.

Metro Pcs / Phone Service

kingpin2013 on Nov 20, 2015
I bought a Metro PCS phone with the one month service plan of $45. I didn't pay for the next month due to financial reasons. I thought this was a month to month plan after disconnection you can pay again for services for that month. They called and asked for two months payment after I had...

Metropcs / Samsung Galaxy Avant

Collier Krystyna on Oct 24, 2015
please see complaints with bob.org Ref.66-15000232-91344989 15-4100 incident date: around Sept 2015 and afterwards The "software download crushed my phone around Sept 20, 2015, Five hours (all night from 11 pm to 5 am) spent with Samsung manager/Michael /staML1024, ref: 2138700542, and...

Metropcs / Cant pay with debit card online

Cindy Culler on Sep 30, 2015
I switched to Metropcs on August 19, 2015...worst decision ever!!! I paid for and activated my new Metropcs phone with my debit card. When it comes time to pay for September, on Saturday, the 19th.I couldn't get them to accept my debit card on their website (mind you there was over 500.00...

Metropcs Inc / Strange phone calls and emails

Reviewer15383 on Sep 18, 2015
I started to get different emails and phone calls from the company Metropcs Inc. Some of the emails and messages were empty and no text. When they phoned, there sounded music and it looked very suspicious and strange for me. I found the details of this company and already contacted them...

Metro Pcs / My phone and account was stolen and put in someone elses name

Reviewer65847 on Sep 17, 2015
I opened an account with my wife with metro PCS on January 24, 2014, I let my step daughter use it since she has mental issues. I have since found out that the account has been switched out of my wife’s name and into my step daughter’s name without our consent. There has also been high security...

Metropcs / Rude, unprofessional, broke my phone, did not finish job and charged me full price

Soraya77 on Aug 20, 2015
On 8/8/15, I took my iPhone5 to have the screen replaced as well as the back of the phone as they were both cracked. The spanish/white/chubby guy in the front advised me that it will get fixed (tried to take my money up front $95 plus tax) and advised me that the technician was off on...

Metropcs.com / Not able to log on app and steering clients to Gmail

Trently on Jun 14, 2015
Your app is very difficult to download secondly you are steering people to have a g-mail account. That should not be we should be able to choose what email account we want. Secondly when you call your customer service no one answers it just send us to download an app. It is difficult to...

Metropcs / metro pcs fraud

metropcs fraud on Jun 13, 2015
I purchased a phone plan (standalone, no device) at night from Metro PCS store - 5555 E Stearns St Long Beach, CA 90815, of which the manager is named Jose. Before I made payment I was very clear on specific features I wanted and confirmed with them several times, but the sales lied just to...

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