Metro by T-Mobile
Reviews and Complaints

My husband and myself recently went into a local Portland Oregon metro PCs dealership store and wanted 2 lines on the $30.00 plan and was told for 2 lines we had to get the 60.00 plan for both lines charged us 164.00 and I looked at my online account on my metro it says 1 plan is 50.00 and an add on for 30.00.

Wtf. And it's a new customer plan.

Metro PCs sucks .

I filled out a complaint via email obviously I haven't got it to the right higher up. Maybe my next step is corporate and if no work then law suit

I still haven't heard from anyone yet.

I really think that Congress needs to take a good look at the practices of Metro PCS and also maybe t-mobile i think they will have to pay back lot's of money to there customers for overcharging them it's just a matter of time mark my word's

I went into metro 2 buy 2 new phones w accessories. I only intended on paying was paying a price i was quoted $130 so my phone started acting up i took it back the next day and when the Clerk looked up my acct. Iwas charged $40 xtra 4 cases .i was angry and was told no refunds. So metro manager is a liar and a theif.

My sister and a friend work for Metro Pcs different locations, they both tell me that the managers make them overcharge customers and they lie about what the charge is for i.e. using credit card fee, reinstating fee, etc. If they do not overcharge customers they will not make sales and will be fired. So don't fall for false charges on your account.

THERE ARE HIDDEN FEES I'VE BEEN ON THE SAME PLAN THE 50.00 I'VE LOOKED AT MY BILLS METRO BEEN OVER CHARGING ME FROM DAY ONE STACEY BRYANT PORTER [protected]

nesesito saber sobre mis rrebates de 2 phones que compre en metro pcs

thank fully you recieved it. Just simply resend another copy or call them.

Im very pissed off

I bought a phone because of the rebate..now they say its not valid..plus I brought my number for another 50$and nothing..this is not cool..liars

I agree as well! I bought a sprint phone and they flashed it to Metro... I was told that this phone would work nationwide.. As it worked in the Atlanta Metro area, for ONLY texts and cell phone calls, once it was out of GA.. all the calls were blocked by roaming.. "MESSAGE blah blah blah.. your call can not be completed... US CELLULAR" ... so I was like okay thats fine, maybe its because I am in the mountains of Tennessee (heading to DC)... so as I get to DC suburb areas, NO SIGNAL WTFUC* SO EVER! I went on MetroPCS website, typed in the address of my uncles house and it shows the area COVERED.. SO by now, I am pissed.. I bought this account on 3/20/2010 and it doesn't even work. Then, I TRIED all DAY to get a hold of a LIVE person.. and then the stupid automatic computer says... I KNOW YOU WANT TO SPEAK TO A LIVE REP, BUT I CAN HELP YOU INSTEAD... say the wrong thing and she hangs up!

then you try to call a local store... NOTHING..some numbers blocked, some took you back to the SAME METRO numbers and some just rang...

I have been with sprint for 6 years... always had a live service... It is an HONOR to pay 10 bucks more a month for GOOD SERVICE and LIVE PEOPLE TO TALK TO!

I agree stay away from this company and there service THEY WILL RIP YOU OFF
I had two phone from them both over priced one price on line one at the store in suisun city
the phone was over priced by $150.00 for a $50.00 phone my phone went black screen and they would not retune the money back they instead wanted to charge $10.00 more dollar to exchang I am going to file a complaint with the state, I am sur I am not the only one they take advantge of the people DO NOT BUY FROM THEM take them to court tell all stay away

I had the same experience!

Had to pay twice to get my phone on

Ipaid my bill at 1100pm lastnight ssn46s conferm number its been paid a second timeconferm numberssnn52 my phone is stil not on metro custmer to long to have this happen to me.[protected]

your phones are garbage they do not hold up we have 4 phones with your service and have replaced each phone at least 5 times during the duration of 3 1/2 years of being with your company not to mention the numerous chargers that I have replaced shame on you the first chance a better deal comes my way I will be going with that company

Metro PCS is advertising on tv the family plan of 4 for $100.00 bucks a month. But when you call them they to try to ge tthe deal they tell you that plan was over in DEC. 2008. i went out and purchase 2 used phones to add on my line over the weekend and on monday when I tried to get it I got the bad news. Maybe if they didnt advertised it i wouldnt have spunt my money cause right now i am unemployee and need to save as much as I can im very pissed right now with the Merto PCS i want to cancell my other 2 lines i have with them.

fony buy one phone get one free i bought a phone online then got the add for free phone and nobody will honor now rip off artist all the way rich

if avaiable in your area try cricket

i have two of these phones i have been a metro customer for 4 years theses phones have not worked correctly since i purchased them i have been threw the ringer to try and get results now it has been 34 days who is going to fix this problem with these phones metro blamed samsung and samsung blamed metro ok im over it who replaces these phones or exchanges them

not getting the help i need about my defective phone, warranty issues

Model No. PANORAMA/32PE100, Code or JOb No. P32PE10000089, purchased Panorama TV from M/s NEOSA Electronics PVT. Ltd., Siliguri, West Bengal, India, Particulars of Defect - PANEL BROKEN, outlet are not interested to change the product, purchased from M/s. N. Ranga Rao & Sons Pvt. Ltd., Holding No. : 02/830, Eastern By pass Road, North Ektiarsal, beside kuty mill, Siliguri - 734001, Monbile No. [protected],

i'm sure u have received multitudes of complaints against MetroPCS, esp, in the area of customer service. it sucks! for one, u can't understand the service reps due to heavy accents. two, they have no interpersonal phone skills. and now, i find that i need a Metro PCS (credit) card to make international phone calls. what sucks is, i've been makin these calls all day and now i find this information. it would have really been nice to know this in advance. as it stands, a very important business call cannot be made because i do not have this card presently. had i known in advance, i could have purchased one and avoided yet another dealing with inept, incompetent customer service agents. their apologies are not satisfying my situation at this present time. if it were not for dealing with contracts and expensive services, i would have left this sorry ### company a long time ago. this is America and Metro PCS needs to WAKE UP! and why am i always told of my phone bill before i can get ANY one on the phone. i'm not calling to find what my bill is, i'm calling to solve a problem!

No improvements! I did not check the reviews before buying up their service and I regret that. The agents know nothing, their supervisors cannot compensate a penny, and to get a live person on the line you need a lot of patience. Basically this service is more trouble than its worth:(

when I first purchased my phone the store charged me twice on my debit card. I had to go through my bank to get my money back as the store would not reimburse me they stated that they were not over according to their books... nevermind that I brought in all the bank statements and records to prove they charged me twice. they tried to say maybe I purchased two phones! Today is the 2nd time I my service was disconnected because of non payment. I pay the same every month online and the payment was cashed and in time before it was due on the 25th of the month. I just do not have the energy to go through all the craziness to prove my payment was sent this month. I am just cancelling and going to another more reliable provider. Trying to get throuh to talk to someone is a joke, they do not answer the phone. You have to talk to the computer and all that does it get you no where real fast. This company is the absolute worse service I have ever had! I would NEVER recommend anyone using this cell phone service it is run by a bunch of monkeys for sure!

I purchased a metro cellular phone on 10/01/09, i also purchasd the blue tooth value pack after opening it i realized that the value pack was not compatable with the cell phone, i have spent several days on the telephone with the customer service [protected] telephone number that the employess # 1 saying in there scripted is that "i am sorry" nothing gets taken care of other then them using the hold button to convience you to hang up or like tonight i got transfered to the spanish line when i asked to speak to a supervisor. i just want to know what the process is when returning an item that was purchased online. the customer service employees refered me to the www.metropcs.com web site that referred all questions to the 888#. How is that going to help?
i was able to get the so called corporate address: metro pcs inc
po box 601119 dallas tx 75226 upset isa

Metro PCS, service is horrible. When I am in my apartment, calls either drop or phone breaks up. Today I received four phone calls not once did my phone ring and all four calls went to voice mail. But my main complaint is the customer service. I called customer service good luck trying to get a customer service representative on the line. Better yet, when you are on hold the automated system is in spanish! I speak Spanish, but not everyone else does! it should be in english. and the customer service reps sound like robot, every five seconds they say "Sorry for the inconvenience" Instead of just putting you through to a customer service rep the automated system just keep saying "I understand you want an agent, I can probably help you faster" its so frustrating. When I finally got through they were not able to help me with my problem. I have to go to the corporate store to help me. If you are considering them, please choose another carrier. its not worth the hassle.

I have been with metro pcs for two years and this is the frist time I have had to call customer service. I bought a new phone less than a month ago and have been unable to send text messages. After spending an hour on the phone and going to a local store my problem is still not fixed! Now I'm being told I have to go to a corprate headquater and see if they can fix it! Did I mention that I have insurance and the phone is less than a month old! Two weeks and still nothing! Metro PCS SUCKS!

What a business model "or How not to run a company!

No direct phone number to local store - forced to submit to "Voice Mail Jail" for 1:40sec to get to the local store!

No corporate E-mail to complain to...just "snail" mail!

No Customer Service Reps @ Corporate...just more "Voice Mail Jail!"

Noticed the last post from 2007 said pretty much the same thing, I guess nothing is going to change until Chpt 11 filing, until then I'll wait to the last minute to pay my bill!

They told me that the phone has to be turned off for 7 days then they would reset the billing cycle WITH the 5 dollar charge. You would think they would at least prorate it. or something. But i guess you get what you pay for.

What are you saying? did the rep exchange the phone? how is it a scam?

Be aware of metro pcs stores return policy! They will make it impossible for you to renturn anything! and then try to tie you up to their horrible service. On March 30, 2017 shortly before the store time to close, at 7.58 PM, I purchased a new phone, its accessories, pre-paid a month of usage and switched my phone line from ATT to MetroPCS. Soon after I arrived home and tested the phone I realized that I made a mistake. As the store was already closed I had to wait till it would open on the next day.

In the morning of March 31, 2017, I went back to the store where I purchased the phone and explained to the same customer service person that sold me the phone that I am a realtor and my phone is my main tool of work. The phone that I purchased did not fit my necessities and I was also having problems with the service, not receiving text messages from Clients and getting my phone calls dropped.

She said that the service would soon improve and that I should keep the phone for a while and that I would eventually get used to it. I asked her to then exchange the phone for a blackberry, which was what I originally had with ATT and was ideal for my business. She refused to exchange the phones and said that she could not take a refund either and showed me her return policy, which was not disclosed to me before or during the purchase. On it says that you may return the phone within 7 days of original activation date and must contain less than 60 minutes of airtime usage on call timer. She said my phone had 60 minutes and 15 seconds of airtime.

Unfortunately I didn’t know about their return policy prior to the purchase. If I did, I would have never tried a new phone and service provider for my business knowing that I would be stuck to it. I asked to speak with a manager and she declined to give me his/her name or contact information. I called the 1888 8METRO8 number from the store hoping for a solution. They told me to go to their store Corporate. The closest one was 40 minutes away in Lake Worth.

Immediately after speaking with the customer service person I turned off my phone (afraid to add any more seconds of airtime and be denied a refund/return and with that lost several business calls). In fact, I was already missing business calls and texts even before knowing that I could not use the phone.

At the Lake Worth corporate store, after 1 hour in line waiting and without using the phone, the service person told me that they could not help me as I had purchased the phone from another store and that if I had purchased it from them, they would be glad to give me a refund.

I then drove home to look for the owners of record of the store to try to locate them and speak with them. All numbers that I tried were either disconnected or did not work. I found their Corporate history and another store they owned also in Delray. Called the store asking for the manager several times and he never returned my call. I drove to the store, and they said the manager was not there and that they could not help me and that I would not be able to return the phone.

After all the driving around, frustration and lost businesses and working hours, I decided that I could no longer keep the phone off, as I had to answer my business calls. I kept trying to reach the store manager for another day without success and finally gave up. I went back to an Att store and changed my phone line back to them. ATT Service is more than double the price, but works and I deeply regret having tried to switch.

I then put all the Metro PCS merchandise back in its original boxes and priority mailed it to the store, attention to the owner of record, with insurance and signature delivery, along with copies of the receipt and with a note asking them to immediately refund the full amount of the purchase on my debit card used with the original purchase. Days after I received the signature receipt in the mail dated as received on April 04, 2017.

As they accepted the phone back, I hoped to receive my refund. I waited for days for it to post, but realized that even though they accepted the phone in the mail, they never refunded my money nor contacted me to have the issue resolved. They simply took the phone back and kept my money.

On April 08, 2017 I went to my bank and filed a dispute. However, my bank said that the merchant declined to credit my money back and that I would have to resolve the issue directly with the merchant or file a law suit. To file a law suit it is going to cost me at least another $ 190.00 plus all the time and aggravation.

I mistakenly tried to buy a phone from the store on 1405 St. Nicholas Avenue, New York, NY 10033 and was harassed, grabbed, and exposed a very unethical and circus like environment. This location is more of a bar than it is a cell phone store. I walked in, and was approached by two employees who stood no more that 3 inches from my face and proceeded to verbally harass me in an attempt to get me to purchase a phone. Another 3 people in the store were openly drinking liquor, listening to loud music and yelling obscenities. One of the girls came very close to my face and said pointed to the most expensive cell phone, told me the price, which I might add was almost $100 more than I had seen it advertised. She maintained 3 inches of distance away from me. As I turned around to leave, one of the men, lounging around the entrance grabbed me by my arm and aggressively asked me why I was leaving. As I pushed his arm off of me and walked out, another employee followed me for a block insisting that go back in and that they would give a better price.

This place and the people working there were disgusting and I would never recommend that anyone enter it. It should be shut down! I have spoken to other people that have entered this location and they told me horror stores as well about how the employees offered them alcohol and that they tried to deceive them into thinking their credit card was being charged for an amount lower that what it actually was.

I also have frequent drop call 80% of the time...I am noticing for the first time other customers complaints perhaps it is business as usual for the Metro PCS co. The Federal Bureau agency should take a look at all of these problems that are constant. My phone as of this morning is no longer letting me place a call out or dial in-case of a emergency instead I can receive calls & text messages in but I cannot answer them or reply back ( Go Figure! ) I will send a email of complaint to the Federal Bureau Agency, I recommend others do as well have a good day!

My cell phone bill was payed by my mother in law over the phone with a credit card today. When I went in to a local location to pay my bill the manager did not inform me that my bill was already payed. When I found out from my mother in law that she had payed my bill I called the store back to ask for my money back. My bill was double payed. He refused to give my money back and kept it. No one that I called at Metro PCS would help me. I have never had a company flat out steal from me before!

Metro PCS sucks. I bought my phone a month ago. The texting has never worked. I contacted them and logged a service request, and never got a call back. I called them again today and they told me it would be fixed within 24 to 72 hours and that it was a known issue. I told them it obviously was a known issue a month ago, but they didn't do anything about it then, and never called me back.

I also was speaking with people in I believe Costa Rica, whose English wasn't that great. When I did reach someone from their customer service department whose first language was English, he was curt and disrespectful.

If the company I work for were to not respond to service requests, we would be out of business. When my company doesn�t respond accordingly or has an unhappy customer, the customer is provided with a credit. The very least Metro PCS could do is credit a month of service, all services, for the trouble I have had.

This is my first month with Metro PCS, and this has been a very very poor experience. In addition, Metro gives you no discounts on phones� so the usual Rant which you can receive from Sprint, AT&T and others for $50.00 (after rebates) will cost you $200.00. Do not go with Metro PCS, you will get better service from other carriers. The better service is worth the extra $10.00 a month you might pay with another company.

About a month ago the phone screen turned blue with an error about some port couldn't be found. Couldn't turn the phone off took the batter out and still the same thing happens. We go the local office and show them what is going on and they said oh this is under warrenty and it will cost $11 to get a refurbished phone. So we order it and they say it will be about a week for the phone to come in. After a week we go back into the store and they tell us oh we forgot to order the phone so they tell us we will order you another phone and it will be here Wednesday 02/24/10. I call the store today 02/25/10 to be told that it might be here some time next week not real sure. I explain this has been going on for almost a month now and I have been paying my bill on time never late. He said oh, what do you want me to do. I said I need this phone. So needless to say still no phone but still have to pay for the service so that I can keep my other phone in service. Tried to call corporate and got no where with them. I have been with Metro PCS for over a year now and its been one problem after the next with these folks and customer service is just as rude.

i purchased 2 phones and they had a $30.00 rebate on each, the store mgr.said he had to send and take care of my rebate because he had no rebate forms in-store, HOW CONVIENT, and would'nt you know it it's been over 2 months and i still have not recieved my rebates.$60.00 may not be alot of money to them, but it is to a family who lives on a fixed income.i feel i was fed a BIG line of B---S---! i am ready to call an attorney about this matter.this company has no complaint dept.to assist customers, no customer skills .THEY ARE RUDE!I AM READY TO GO ELSE WHERE AS OF TODAY!

So I went into Metro looking to sign up on the $30 unlimited plan, this CSR comes up and offers assistance and it just went down hill from there.

The phone I wanted was one price online, she stated another price, only $19 more, I was ok with that. She then said that I had to choose between a car charger and a leather case, neither of which I wanted or needed. I declined either, she "picked" the leather case (total crap).

Next she "picks" the $45 plan for me with every other add on she could find, I again told her I don't want that, I was in for the $30 promotional deal. She tries to tell me that it has to be the $45 plan because the 1st month is free, finally I got her to give me the $30 plan, but she refused to remove the add on stuff saying that I had to come back before 30 days was up to get the plan I wanted. Major confusion here.

Now I just should have said forget it, but I was taking my number with me and she had already started that process.

So what did I learn from day 1 with the Metro, its ***!

I was charged for the leather case that I did not want, when I got the receipt the phone price matched the webpage and yes the unwanted leather case made up that price difference.

There is no requirement to come back before 30 days to get the plan you want, it should be given when you sign up.

If you do go the metro, know what you want beforehand, know the prices, ect. I learned that hard way, now I have to go back to metro and "get the plan I want"

Bought a brand new cell phone at a Metro pcs store for my son. Two weeks later the screen randomly goes white. Returned it to the store where i bought it however they do not take returns. Brought it to the corporate store they indicated that i have to send it to the manufacturer after 2 weeks of use. I said i would buy a new phone to replace it while they try to get it repaired, the manager indicated that he cannot be responsible for the phone if I leave it with him for repairs. I said i have 2 other lines but this line is for my disabled son he said it does not matter rules are rules. Dont know what to do now..cannot find any info. on manufacturer.

I bought a phone from Metro PCS for $105.99. The deal was 'no contract' and monthly. I had 60 minutes or 30 days whichever came first to return the phone for a full refund. I told them I was in Cape Coral. They said no problem.

I got back to the condo and found the only way the phone would work was standing in one of 2 windows in the living room. I tried most of the evening to get a Metro PCS support person on the phone and never did get anything other than a recording. So, I took the phone back to the Superstore I bought it at and talked to a fellow named Daniel.

His first conversation was that he would give me a different phone as the one I had bought was maybe not 'strong' enough. He went in the back somewhere and returned several minutes later with the same phone and said that he had put a booster (at no cost) on the antenae. I should try that and he was sure that it would work ... WELL ... it didn't! What few calls would come through (when the phone was laying close to the living room window) were from collection agencies trying to reach 1 of 3 previous owners of the wonderful phone number that I had been assigned.

To bring this already LONG story to a conclusion ... the only time I actually talked to a live service person on the phone was the night I finally got a voice mail through and found that the service had been discontinued because I had not paid the bill (which came by non-existent voice mail!).

This company is a fraud and does absolutely nothing in my experience to warrant any support whatsoever!

If you buy a Metro PCS phone and it doesn't work the VERY FIRST TIME you use it ... take it back and tell the you want your money back IMMEDIATELY! I am sure that there are pockets that it works very well in, but they need to be honest and trustworthy and stand behind their product.

Metro PCS is one of the worst companies I have ever been to, I thought that Sprint was bad, trust me, nothing comes close to Metro PCS horrible service. I have a feeling that one major thing they do to ignore irrate customers is give you a bad connection when you try to call their customer service, even from a land line. When i call, my calls never go through, and if they do, when the automated service is transferring you or say they will transfer you to the best customer rep, the call gets dropped.. Does that make any sense. I really hope someone sew's them and gets away with. Put them out of business, they only make everyone's life miserable!

If you are considering unlimited calling, go to t-mobile or even boost mobile. Trust me, ive been through many cellular providers, I know whats best. Either go get a contract, cause your gonna pay monthly anyways, or go to boostmobile..

You have paid and learn a lesson.
Me too.