Metro by T-Mobile review: rude, unprofessional, broke my phone, did not finish job and charged me full price

On 8/8/15, I took my iPhone5 to have the screen replaced as well as the back of the phone as they were both cracked. The spanish/white/chubby guy in the front advised me that it will get fixed (tried to take my money up front $95 plus tax) and advised me that the technician was off on Saturdays but that he would be in on Monday, 8/10/15, for me to call on the afternoon of 8/10/15 to see if my phone was ready. He gave me a ticket # of 4500 that I had to have to be able to pick up my phone. I advised him that I would pay AFTER the phone was fixed, he said no problem. I explained to him that I wanted the phone (front & back) white as my phone was currently black. He said, "no problem, the only thing that will have to stay black is the home button as we cannot replace those". I said that was fine. I left.

On Monday morning I called the store when a girl answered the phone, asked for my ticket#, she then advised me that my phone was not ready yet but to call back at 5pm. I called at 5pm, no answer. I must have called about 20 times. My husband was close by therefore, I asked him to please pick up the phone for me. He did not know any details about the phone. He simply picked it up and paid. When he got home with the phone, I noticed that the back was never changed, they left it black AND BROKEN. 2 days later, I see that the screen (the front supposedly fixed ) started to lift, almost as if it were glued on. I NEVER DROPPED THE PHONE AS IT AS IN MY CASE. I had to take the case off because it was causing the screen to keep lifting even more. I work in Palm Beach County and have a newborn, therefore I did not have time to return to the store until 8/19/15.

I got to the store at approximately 6:30pm on 8/19/15. The same spanish/white /chubby guy was behind the desk. I explained to him that it hadnt even been over a week and showed him my phone. He replied with "I remember you and it has been 2 weeks". I proceeded to explain to him that it hasnt been 2 weeks and that I wasnt happy with the service that I got as my front screen was falling apart ON TOP OF them not following through wiht the job (after I paid it in full) with them not replacing the back of the phone. He advised that they dont replace the backs of the iphones. I then asked him then why did he tell me it would be done and I stated to him that if I knew they didnt fix the back, I wouldnt have left my phone there that day to only wait 3 days to get it back on tops of paying the full price of $95 plus tax. I asked for the manager.

Atiba came out of the back room. I explained to him the same situation I had explained to the guy that had taken my phone and was now telling me he couldnt do anything about it. He was EXTREMELY RUDE talking over me saing he cannot do anything for me. That "I should have checked the phone when Ipicked it up". He then said "all I can do is charge you $50 and fix it again but I cannot do it today". I told him there was no way I would pay more $ when it wasnt even fixed properly & entirely in the first place. He basically started walking away from me saying" oh well" (there were other customers there while all of this was happening. I asked for my $ back or at least to fix it PROPOERLY for free. He VERY RUDE:Y declined. and I left.

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