CB Clothing and Accessories The North Face Complaints #2-21

The North Face review: Feedback regarding coupon and website checkout experience

SumitJuyal of US

Apr 15, 2026 12:54 am UTC

Verified customer

Featured review

Dear North Face Customer Service,

Thank you for sending the coupon — I truly appreciate the gesture. However, I wanted to share some feedback about my recent experience trying to use it on your website.

When I visited the site, I was prompted to create an account, which I did in hopes of receiving free shipping. After logging in, the checkout process automatically applied a 10% welcome discount. Unfortunately, there was no option to remove that discount so I could apply the coupon you provided instead.

I contacted customer service for assistance, but they were unsure how to resolve the issue. I was advised to log out and place the order as a guest. When I tried that, the system added a $9 shipping charge, which ultimately defeated the purpose of using the coupon.

I wanted to bring this to your attention because the website experience is an important part of the overall product experience. In this case, the checkout workflow made using the coupon unexpectedly difficult, and it ended up being more frustrating than helpful.

I hope this issue can be reviewed so the process is smoother for future customers.

Thank you for your time and attention.

Sincerely,
sumit juyal

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The North Face Contacts

The North Face phone numbers

800 328 0012

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United Kingdom

1800 863 665

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Australia

1800 560 001

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Ireland

+1 (888) 863-1968

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United States

+1 (877) 992-0111

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Canada

+43 800 070 224

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Austria

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Belgium

+45 80 252 507

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Denmark

+358 800 417 511

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Finland

+33 800 338 013

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France

+49 800 724 1220

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Germany

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Italy

+31 800 394 9051

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Netherlands

+48 618 537 532

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Poland

+34 900 816 783

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Spain

+46 20 109 129

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Sweden

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Switzerland

+82 15 995 310

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South Korea

+55 30 047 001

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Brazil

+56 224 958 678

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Chile

+57 15 085 905

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Colombia

More phone numbers

The North Face emails

tnfsupport@vfc.com

100%
Confidence score: 100%

Support

US_Customer_Care@thenorthface.com

100%
Confidence score: 100%

The North Face address

2701 Harbor Bay Parkway, Alameda, California, 94502, United States

The North Face social media
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