Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Clothing and Accessories The North Face
The North Face

The North Face review: Feedback regarding coupon and website checkout experience

S
Author of the review
12:54 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear North Face Customer Service,

Thank you for sending the coupon — I truly appreciate the gesture. However, I wanted to share some feedback about my recent experience trying to use it on your website.

When I visited the site, I was prompted to create an account, which I did in hopes of receiving free shipping. After logging in, the checkout process automatically applied a 10% welcome discount. Unfortunately, there was no option to remove that discount so I could apply the coupon you provided instead.

I contacted customer service for assistance, but they were unsure how to resolve the issue. I was advised to log out and place the order as a guest. When I tried that, the system added a $9 shipping charge, which ultimately defeated the purpose of using the coupon.

I wanted to bring this to your attention because the website experience is an important part of the overall product experience. In this case, the checkout workflow made using the coupon unexpectedly difficult, and it ended up being more frustrating than helpful.

I hope this issue can be reviewed so the process is smoother for future customers.

Thank you for your time and attention.

Sincerely,
sumit juyal

More
Send message
Copy link
Report
0 comments
Add a comment

More The North Face reviews & complaints

The North Face - Selling Fake merchandise
The North Face - Fake company 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The North Face - fraud company, no delivery 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The North Face - Jacket ruined after 1 hand wash
The North Face - fraud knock off and defective
The North Face - shoes
The North Face - policy explaination differs from employee to employee
The North Face - Failure to refund order number 76259571
The North Face - i'm complaining about the sale services of tnf 명동직영점
The North Face - Charging for vip membership
View all The North Face reviews and complaints

  1. The North Face Contacts

  2. The North Face phone numbers
    800 328 0012
    Click up if you have successfully reached The North Face by calling 800 328 0012 phone number 0 0 users reported that they have successfully reached The North Face by calling 800 328 0012 phone number Click down if you have unsuccessfully reached The North Face by calling 800 328 0012 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling 800 328 0012 phone number
    United Kingdom
    1800 863 665
    Click up if you have successfully reached The North Face by calling 1800 863 665 phone number 0 0 users reported that they have successfully reached The North Face by calling 1800 863 665 phone number Click down if you have unsuccessfully reached The North Face by calling 1800 863 665 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling 1800 863 665 phone number
    Australia
    1800 560 001
    Click up if you have successfully reached The North Face by calling 1800 560 001 phone number 1 1 users reported that they have successfully reached The North Face by calling 1800 560 001 phone number Click down if you have unsuccessfully reached The North Face by calling 1800 560 001 phone number 1 1 users reported that they have UNsuccessfully reached The North Face by calling 1800 560 001 phone number
    Ireland
    +1 (888) 863-1968
    Click up if you have successfully reached The North Face by calling +1 (888) 863-1968 phone number 0 0 users reported that they have successfully reached The North Face by calling +1 (888) 863-1968 phone number Click down if you have unsuccessfully reached The North Face by calling +1 (888) 863-1968 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +1 (888) 863-1968 phone number
    United States
    +1 (877) 992-0111
    Click up if you have successfully reached The North Face by calling +1 (877) 992-0111 phone number 0 0 users reported that they have successfully reached The North Face by calling +1 (877) 992-0111 phone number Click down if you have unsuccessfully reached The North Face by calling +1 (877) 992-0111 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +1 (877) 992-0111 phone number
    Canada
    +43 800 070 224
    Click up if you have successfully reached The North Face by calling +43 800 070 224 phone number 0 0 users reported that they have successfully reached The North Face by calling +43 800 070 224 phone number Click down if you have unsuccessfully reached The North Face by calling +43 800 070 224 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +43 800 070 224 phone number
    Austria
    +32 800 81 899
    Click up if you have successfully reached The North Face by calling +32 800 81 899 phone number 0 0 users reported that they have successfully reached The North Face by calling +32 800 81 899 phone number Click down if you have unsuccessfully reached The North Face by calling +32 800 81 899 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +32 800 81 899 phone number
    Belgium
    +45 80 252 507
    Click up if you have successfully reached The North Face by calling +45 80 252 507 phone number 0 0 users reported that they have successfully reached The North Face by calling +45 80 252 507 phone number Click down if you have unsuccessfully reached The North Face by calling +45 80 252 507 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +45 80 252 507 phone number
    Denmark
    +358 800 417 511
    Click up if you have successfully reached The North Face by calling +358 800 417 511 phone number 0 0 users reported that they have successfully reached The North Face by calling +358 800 417 511 phone number Click down if you have unsuccessfully reached The North Face by calling +358 800 417 511 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +358 800 417 511 phone number
    Finland
    +33 800 338 013
    Click up if you have successfully reached The North Face by calling +33 800 338 013 phone number 0 0 users reported that they have successfully reached The North Face by calling +33 800 338 013 phone number Click down if you have unsuccessfully reached The North Face by calling +33 800 338 013 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +33 800 338 013 phone number
    France
    +49 800 724 1220
    Click up if you have successfully reached The North Face by calling +49 800 724 1220 phone number 0 0 users reported that they have successfully reached The North Face by calling +49 800 724 1220 phone number Click down if you have unsuccessfully reached The North Face by calling +49 800 724 1220 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +49 800 724 1220 phone number
    Germany
    +39 800 398 039
    Click up if you have successfully reached The North Face by calling +39 800 398 039 phone number 0 0 users reported that they have successfully reached The North Face by calling +39 800 398 039 phone number Click down if you have unsuccessfully reached The North Face by calling +39 800 398 039 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +39 800 398 039 phone number
    Italy
    +31 800 394 9051
    Click up if you have successfully reached The North Face by calling +31 800 394 9051 phone number 0 0 users reported that they have successfully reached The North Face by calling +31 800 394 9051 phone number Click down if you have unsuccessfully reached The North Face by calling +31 800 394 9051 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +31 800 394 9051 phone number
    Netherlands
    +48 618 537 532
    Click up if you have successfully reached The North Face by calling +48 618 537 532 phone number 0 0 users reported that they have successfully reached The North Face by calling +48 618 537 532 phone number Click down if you have unsuccessfully reached The North Face by calling +48 618 537 532 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +48 618 537 532 phone number
    Poland
    +34 900 816 783
    Click up if you have successfully reached The North Face by calling +34 900 816 783 phone number 0 0 users reported that they have successfully reached The North Face by calling +34 900 816 783 phone number Click down if you have unsuccessfully reached The North Face by calling +34 900 816 783 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +34 900 816 783 phone number
    Spain
    +46 20 109 129
    Click up if you have successfully reached The North Face by calling +46 20 109 129 phone number 0 0 users reported that they have successfully reached The North Face by calling +46 20 109 129 phone number Click down if you have unsuccessfully reached The North Face by calling +46 20 109 129 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +46 20 109 129 phone number
    Sweden
    +41 800 002 064
    Click up if you have successfully reached The North Face by calling +41 800 002 064 phone number 0 0 users reported that they have successfully reached The North Face by calling +41 800 002 064 phone number Click down if you have unsuccessfully reached The North Face by calling +41 800 002 064 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +41 800 002 064 phone number
    Switzerland
    +82 15 995 310
    Click up if you have successfully reached The North Face by calling +82 15 995 310 phone number 0 0 users reported that they have successfully reached The North Face by calling +82 15 995 310 phone number Click down if you have unsuccessfully reached The North Face by calling +82 15 995 310 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +82 15 995 310 phone number
    South Korea
    +55 30 047 001
    Click up if you have successfully reached The North Face by calling +55 30 047 001 phone number 0 0 users reported that they have successfully reached The North Face by calling +55 30 047 001 phone number Click down if you have unsuccessfully reached The North Face by calling +55 30 047 001 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +55 30 047 001 phone number
    Brazil
    +56 224 958 678
    Click up if you have successfully reached The North Face by calling +56 224 958 678 phone number 0 0 users reported that they have successfully reached The North Face by calling +56 224 958 678 phone number Click down if you have unsuccessfully reached The North Face by calling +56 224 958 678 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +56 224 958 678 phone number
    Chile
    +57 15 085 905
    Click up if you have successfully reached The North Face by calling +57 15 085 905 phone number 0 0 users reported that they have successfully reached The North Face by calling +57 15 085 905 phone number Click down if you have unsuccessfully reached The North Face by calling +57 15 085 905 phone number 0 0 users reported that they have UNsuccessfully reached The North Face by calling +57 15 085 905 phone number
    Colombia
    More phone numbers
  3. The North Face emails
  4. The North Face address
    2701 Harbor Bay Parkway, Alameda, California, 94502, United States
  5. The North Face social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 15, 2026
  7. View all The North Face contacts
The North Face Category
The North Face is ranked 2 among 111 companies in the Clothing and Accessories category
#01 Gap Gap #02 The North Face The North Face #03 JD Sports Fashion JD Sports Fashion #04 Hot Topic Hot Topic #05 Lands' End Lands' End
The North Face Alternatives
Mitchell Stores 1 review My Runway 1 review ITeShop 1 review Walkaroo.in 1 review Floris van Bommel 1 review