Menards

I purchased this machine from the Menards store in my hometown of Freeport, Il on December 30, 2020. I cleared my driveway one time with no trouble experienced at all. Upon the second attempt to use it the drive belt came off the drive pulley and nothing worked. After reinstalling the belt myself the same thing occurred and the hardware holding the pulley fell off as well. I called the local store and was told they could, or would not assist me at all, this seems to be all they knew to say quoting the company policy. After writing a letter to the manufacturer, I received a call from their customer care department and was referred to a local repair facility. They picked up the machine on February 11, 2021. A few days later the called to tell me they are not a Snapper dealer and found nothing wrong with the machine but provided me with an estimate to repair at my cost. As of this writing they still have the machine with parts on order with the approval of "Tommy" from Briggs & Stratton under case #1095413, while I have no way to remove snow from my driveway without paying someone to do it for me.

This is the 2nd time in one year I never got the rebate I mailed in. This time I saved my receipts. I understand there is a class action lawsuit underway for this problem. Please tell me how to get this rebate now. I really don't want to be a part of that lawsuit. My receipts are dated 10/24/2019. The rebate # I mailed in was 7459. I spent $39.34 on 1 receipt and $32.89 on the other. It was a 11% rebate. They were sent in the same envelope to the same address. The cashier said you could send several rebates in one envelope. Please get this rebate sent to me.
My name is
Jean Burton
325 IL Rt 78 S
Stockton, IL 61085