Memorial Hermann Health SystemOutstanding balance vs admission to memorial hermann parc

L Nov 04, 2020
This review was posted by
a verified customer
Verified customer

Yesterday, on November 3, 2020, I had to admit my daughter to a treatment facility, Memorial Hermann Prevention and Recovery Center or Memorial Hermann PaRC. During my daughter's assessment, admissions verified her insurance coverage is covered at 100%, no co-pay or out-of-pocket costs. She will need detox and 30-day treatment; however, before they would treat her they told me I had an outstanding balance of $2200. They wanted me to pay half of that outstanding balance out of pocket and before her admission. A medical facility was opting not to treat my daughter who has insurance coverage until I paid half of the balance during a pandemic. I explained that due to COVID-19 my salary was reduced. They allowed me to set up a payment plan of $185 per month and took my debit card information. When did capitalizing on healthcare overrule patient care?

This is wrong. Memorial Hermann could easily write off that $2200. This payment plan is not doable for me and the fact that they feel comfortable forcing people to commit to a payment plan in exchange for treatment is reprehensible.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.