The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Meineke β€” Reckless customer service

Alright the story starts with checking the Meineke web site. On the web site when you choose a city to find a service provider it says to click on the individual store web site for hours, services, etc. When I choose the site specifically for Merrimack it states they accept the Meineke Card. So I called, made my apt and dropped off my car. 7 hours later I stop to pick up my car and when I presented my Meineke card the man behind the counter says "what is this?" I say, it's the Meineke Card, shouldn't you know that. He says he needs to call his manager to see if they will accept it. After having the phone thrust upon me to speak with the manager (who had no idea that I was being handed the phone) he told me they will not accept the card, and that I should understand. I informed him no I didn't understand because the web page says they accept it. He then said to me, oh we do, the old version, we are not set up to take the new version. I said the web page does not state it, and his reply was we don't even carry the application forms for the new cards. At which point I said to him, sir how would I know if you carry the application forms I already have the card and your individual store site says you accept it. I didn't have the money to get my car any other way so I asked what they could do to work with me. I was told nothing, and if I tried to take my car I'd be arrested less then a mile down the road. When I pointed out that the web page clearly says they accept the card, I was told they do.. just the old cards and that he was sure I could understand. I was really upset and asked for a number to call, please keep in mind it wsa 5:15. The manager kept me waiting for 20 minutes for the customer service number at which point I called only to find out they close at 5:30. Some people would say that was chance, I say he planned it like that.

So I called for a ride home and locked my car, and rolled up my windows. I called the number on the back of my card, but they said they only make the cards they can't help.

Today I called the customer relations line explaining I'd like to file my complaint and the person (David) on the phone was rude and told me I didn't know what I was doing, that nothing really would get done. He talked down to me when I talked about mis-representation and fraud and tried to tell me writing a letter and contacting consumer affairs and the BBB is pointless. Eventually after being talked to like I was a child I asked to speak with a manager because he said they wouldn't change the page, that they own many companies all over the world and they know what they are doing. When I asked to speak with a manager I went directly to voice mail. I called back and spoke with the manager who was taking inbound calls because in the "Multi National" Company they only have 4 people who take customer service calls, and 2 where out. When I spoke with the manager and told them that at the store it was a horrid experience and the last person I spoke to was rude and bored with the call she sounded like she understood and the first thing she did was say "well how about we contact the store, find out if they are excepting both versions of the card, and if not we'll have the page changed"... which is exactly what the other rep told me couldn't happen.

I will be contacting consumer affairs and the BBB and writing many letters, and to those people who have complaints against this horrid company, I suggest you do the same. Eventually the right people will get the right amount of complaints and take action.

Responses

  • Dr
    dreamachiever Jan 27, 2009

    I have been taking my 2017 ACURA MDX to Meineke for about 2 years now... mainly to save money.
    Anyway, it's been OK until recently where my car has been stalling while driving and they couldn't figure out what was wrong... It took 2 services and NOTHING improved in the problem. So... I figured it's my transmission, maybe they don't know how to fix it. Soooo I took my car to my ACURA Dealer & they said the Transmission Mounts were broken and that Meineke should have been able to find that problem. Meineke is only good for oil changes, major services should be done at an authorized dealer or mechanic.
    I am upset that I lost time & money at Meineke... I should have just gone straight to the dealer.

    0 Votes
  • Lo
    Loky Aug 17, 2009

    We took our 2017 Hyundai Sonata to Meineke for a tune up and timing belt replacement on 7/22/2017. The vehicle was running fine prior to this. The total cost was $876.

    Within a few days, we started hearing loud noises coming from the engine immediately after startup. We returned the car to Meineke several times to have this noise investigated. At one point, we left the car there overnight. The mechanics could not find the cause of the noise.

    In March of 2017, the noise returned even louder while driving to work. The vehicle was returned to Meineke immediately. An inspection revealed that the bolt holding the auto tensioner had sheared off. The auto tensioner, bolt and timing belt were replaced. The total cost of this repair was $340.

    In August of 2017, the same noise returned while driving from work. The car was towed to Hyundai dealer. Mechanic inspecting the car found that the auto tensioner bolt had sheared off. We explained the earlier repairs. The mechanic stated that in 25 years of working with Hyundai, he had never seen one of these bolts shear off once, let alone twice. The mechanic suspected that improper torque had been used to tighten the bolt. The timing belt, auto tensioner and water pump needed replaced, estimated cost $1085.

    Meineke did offer to honor the warranty and replace the parts at another location. However, we do not believe that the Meineke mechanics are completely competent in this area of repair and we simply cannot afford to have the car out of service every six months. We would like for Meineke to do the right thing and refund our money.

    0 Votes
  • He
    HemD34 Oct 23, 2009

    I had this annoying, squeeling sound everytime i stepped on my brakes, thinking brake pads need to be changed, with my coupon in hand, went to meineke and adviced that i just need a brake flush, they charged me $ 159.00 and another $ 100.00 for a new battery.i asked if i could get a free oil changed which they agreed but they forgot to put the sticker for the next oil change date which i think they didn't really do it.

    Feeling that i got ripped off when i got home, i called other auto shop and no one has charge over $90.00 for a brake flush. and the worst part? i can still hear that annoying sound. I worked hard for that money.

    0 Votes
  • Mi
    Michele N Dec 17, 2009

    I went to meinike in Flushing, NY because earlier in the year my car would not pass inspection due unless I got new brake pads. They charged me 450.00 minus the 30.00 coupon. Then about 6 months lYre my brakes felt spongy. So back to meinke I went. They insisted that I needed a new master cylinder and supposedly bled my brakes.
    They charged another 450.00. A few weeks while driving on the highway my brakes barely stopped appoarching a traffic jam and continued to roll after stepping on the break for the rest of the day. So naturally, I took it back to meinike and insisted that they fix my breaks properly. I believe they just left it in their lot to give me the illusion that they inspected their work. They did not charge me at this point because I insisted that I would not pay a dime.
    Anyway, after six hours, they called and told me that my Acura integra was ready. They said that nothing was wrong and my breaks were fine-and that the weather sometimes causes breaks to work that way. But, my "real" problem was that the hoses were clogged and this would cost 800.00 to fix. I knew I was taken twice by these crooks and became a less trusting customer until I realized yesterddy when my emergency break light popped on and would not turn off.
    I also felt air back in the breaks.
    So, I brought it to Acura service and they inspected my breaks. I di not give them the meinke background story. They actually brought me to their shop and showed me how the master cylinder was installed wrong and whoever did the work did not bleed the brakes and from the looks of it they just replaced the cylinder in a pretty shabby way. I was more than livid. Plus, he wondered why they did not change the discs with the pads. I was pretty upset, mostly because I had some close calls and meinke really took my life for granted just to take me for 800.00 or more. I am not rich- and I imagine the people going to meinke are not either-we are just looking for a way to save some hard earned money. 800.00 sets me back quite some months, but eg
    what is sicking is the fact that they did such poor workmanship. There is no justification dot that. There is little that can be done, but you can share these horror stories and hopefully no one will use meinke again!

    0 Votes
  • Pa
    Parker Apr 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Meineke Econo Lube N' Tune #4305 installed the wrong oil filter on my car, causing the oil to empty out while I was driving, ruining my engine. Rather than accept responsibility, they blame me for driving the car.

    They are continuing to stonewall and refusing any responsibility, causing me to incur rental car charges and the cost to have my engine replaced.

    0 Votes
  • Na
    navigaiter Jul 27, 2010
    This comment was posted by
    a verified customer
    Verified customer

    They charged me 700 bucks to change a timing belt and seal the valve cover and it took them three days to do it because the valve cover leaked oil twice after they said it was done. Unfortunately, there was no need to even touch the valve cover on my car when changing the timing belt, but they did and they could NOT get it to seal oil properly.
    I was on the road and had to pay a hundred bucks a night for three nights while they fiddle-farted with the valve cover trying to get it to seal oil, an elementary mechanical problem if ever there was one. Twice they told me it was fixed and I tested it for ten minutes and it leaked badly again! Ridiculous.
    So, a few days and five hundred miles later it was leaking from a different place and I had to do it myself, took me six hours to remove all their sealant from the gasket and sealing faces and re-seal it carefully like they should've taken the time to do. Don't gamble with The Black Hole of Car Care unless you love gambling with your money because these guys are really incompetent mechanics.

    0 Votes
  • Na
    navigaiter Jul 27, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Yep, the title of the post says it completely right, Meineke does not hire real mechanics just hires people out of work walking the street who are incompetent to do the job correctly.
    My Meineke man could not get my valve cover gasket to seal properly and twice said he had fixed it but when the engine heated up, the leak was very bad and could have cost me an engine if I'd ran it on the highway.
    Minimum wage is what they must pay their help because they sure are not much good.

    0 Votes
  • Dr
    Dread Oct 07, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Very unsatisfied with the poor and awful service that I received on my last visit. First of all I brought my van in for a prefered customer oil change (the usual) that includes brake check and fluid top off (at least that what the ad says) So I dropp off my car and about 2hours later a get a call form the guy at the shop to let me know that my car was ready but that one of the lug nuts and stud had broke when they where taking off the rim. #1MISTAKE: As far as I know if they brake soemthing aren't they responsible? Well as far as I know if they would've called me an told me hey you know yout rim lug nut is loose or weak and might brake if we try to take it off and I would've said that it was ok for them to proceed then it would've been my fault. But the only call I got from them was to let me know that they had broke it and that I had to pay for the parts and labor to get it fixed (which was going to cost me $80.00!) IF I wanted to get it fixed. Ok, so I come in to get my van and explain that I have to go get my daugter at school so they tell me that I can take the van like that and bring it back later if I want them to fix it but that they dont have the parts there so that if I wanted I could go and buy them from the Chrysler dealer. So I go and pick my dauhter up from school and then run tho the dealer and get the parts (out of my pocket) So I buy the parts and go back to the shop and tell me I have the parts. Again I ask them that since that was some thing they did that they should be responsible for getting it fixed. Again they say no. Now I'm not sure if they were treating me like this just because they saw me by myself with my two girls, but whatever the reason is I'm still very upset by the situation. So about three days later I start to hear and awful sound whenever I'd hit the brakes. BUT according to meineke they had checked my brakes as a "courtesy inspection" Obviously that wasnt the case. So I took my car to a DIFFERENT shop and they showed bow bad my brakes were and couldn't believe meineke didnt say anyhting. Well I know why, becaus ethey never even checked them. Not only that but this morning as I was drving my daugyter to school my dashborad began to alert me that it was overheating! Why? Becuase it had no coolant so I pop open the hood to find that the coolant container was completely empty. Therefpre that sure tells me that meineke never checked my brakes and never topped off the fluids! I'm very disappointed I expected so much more from a place like meineke. Just if youre wondering my van is under the 100, 000 miles and I'm the type of person that likes to get there vehicle serviced every 3, 000 miles. I wasn't going to say anything about the first inccident but then when I noticed they had never checked my brakes I began to heat up and then his morning when I noticed my fluids hadnt been topped off...well that did it.I've been calling the customer service number but no one answers.

    0 Votes
  • Te
    Ted Dec 25, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I took my pickup truck into Mieneke in Delaware on Chestnut Hill Rd. I needed the doughnuts (gaskets) replaced on my exhaust manifold. The cost of the gaskets are $5.95 ea. at the local parts store. I know because I called and asked. Mieneke quoted me $120.00 to install new ones parts and labor. They told me "If we have to torch the studs out of the manifold and replace the its $20.00 per stud extra". When I returned to pick up my vehicle they charged me $200.00 I asked why they told me they had to replace the studs. He showed me six studs...none of which had been cut out with a torch and all they had was the threads were scored on one side. A die could have easily been the cure or probably just run the nuts back up on the studs. I called the consumer complaint line and was told the price was fair and basically to bad. Now its 117 days later I am in New Mexico my exhaust manifold is leaking AGAIN and I am told "Labor is only good for 90 days". I should have went to Goodyear they honor their work for 1 year or somewhere else. NEVER AGAIN MIENEKE !!! You have seen the last penny from me and earned a bad reputation to anyone I can tell coast to coast!

    0 Votes
  • Sy
    Sylvester Chappell Mar 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    March 03, 2017 - Wrong muffler exhaust blew engine during repair no longer drive able. Truck was left on the lot (Center 104 - 5238 South Boulevard, Charlotte, NC).

    Mechanic says I need to buy a new engine because of their mistake. Upon bringing my truck in for new muffler, I had no problems with the engine.

    Mechanic asked me if I wanted a larger muffler on the truck, I replied only if it would make the truck run better. I did not ask him to change it.

    When mechanic lower the lift, smoke, water from exhaust begin to mix with the oil. Engine immediately locked.

    0 Votes
  • Mr
    Mryee Apr 04, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Had my oil change & brake job done at the Speedway shop in Tucson. Check gauge light kept coming on & oil pressure going to 0. I checked my oil & found my dip stick dry.Bought 2 quarts & light hasn't come on yet. Brakes squeal more now than when I took it in. Had to have my truck towed & missed a day of work in order to get my truck serviced. Brakes still squeal & oil reading is low. I put new tires on my truck yesterday & found 1 rim was different than the others. I called the Meineke manager & he stated that there was no way they could've put the wrong rim. They didn't put oil in my truck after the oil change, so what makes me believe that they didn't switch my rim? I will never go to any Meineke shop again!

    0 Votes
  • An
    Andy1tun May 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I called the Meineke Car Center located in Walled Lake, MI to get a quote for brake repair. After I got the quote, I told the clerk that I have a coupon for %50 off that they advertise in a local magazine, he replied that the discount was included in the quote; So I said in a nice way that I got a lower quote from Midas without even using a discount, so he replied " if you don't like it, why don't you go [censored] yourself?"

    Unfortunately, I heard a lot of stories about this location from other people, but I was just trying to get a quote and I did not know that I was gonna have a negative experience like this.

    0 Votes
  • Pe
    Peter Jones25 Jan 19, 2013

    I have been to this center numerous times and they are always helpful and friendly. I will not go anywhere else for my auto needs

    0 Votes
  • Gu
    gustavian Feb 22, 2013

    I took my truck to meineke to have an exhaust system check and also had a coupon for free exhaust check. I was told there was no way that they could check my exhaust system. I was told mechanic would have to do an dianostic check. Also did not want to except knowing about the coupon. Poor excuse for auto repair shop. Never get any business from me. Modesto Ca. store sucks.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem