MedihelpAuthorization Number for operation

Two week ago i submitted forms to medihelp for a minor sinus operation for my son. It's 2 WEEKS now and still waiting for a number. keep on moving operation date... my son get's sicker and sicker day by day. Tessa Venter the person responsible for my case just takes her time. Apparently they will seek every single excuse not to admit my child or pay for this procedure. Please tell me what the heck the problem is this time? New investigations about previous sinus operations??? HE DID NOT HAVE ANY TREATMENT NOR OPERATIONS for any sinus problems previously... Again i need to phone and cancel the hospital, doctors and specialists. Worst medical aid ever when it comes to their admin.

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