L Dec 03, 2019

On 11/27/2019, I ordered a large mocha frappacino and paid for a large one, yet I got a medium. I didn't have time to go back through drive thru so I kept the receipt and the cup (with ticket attached). On 11/29, I brought it to the attention of the manager. I told her I should get a large frappe and only be charged for a medium. They took the receipt and the cup. They gave me a large frappe but still charged me for the large so it made no difference to the manager. In fact, they didn't even give me a receipt, but when I checked my bank account, they had charged me for a large. Yesterday, 12/2, I went to the same McDonald's and the girl shorted me a dime. I know that's not much, but it's the principle. POOR customer service. I go to McDonald's several times EVERY week so I am a regular customer. You don't treat your regular customers like that. I won't go to this particular McDonald's again. I doubt very seriously if anything will be done anyway.

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