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Sunday (8 sept) I port over at my father in law (chu foong fatt) line [protected] to maxis at maxis centre rawang around noon.
At 4.29pm we received message from digi to confirm port over by reply y or n. We replied y and received another notification digi mentioned our request has been processed.
At night, we received call from digi and ask the reason we leave and we told her is due to we going to change to maxis supplementary line as my wife will monitor her father payment as he is 80years old. When we ask the customer service lady when the line can port over, she reply with rude "tunggu
We waited until yesterday (10 sept) and the line has not port over yet and which has been more than 48 hours. We called the customer service and another gentleman gave rubbish excuses saying we did not reply and digi need to resend confirmation again. I believed you guys play us our by delaying the port over to your competitor.
Today (11 sept) maxis told us the portover has been rejected as we replied y instead of yes but actual fact digi asked us to reply y or n only.
I want to portover to be done today. Failure which I will go ahead complaint to mcmc and kpdnkk.
Edwin
[protected]
