Matrix Home Solutions’s earns a 4.1-star rating from 14 reviews, showing that the majority of homeowners are very satisfied with home renovations.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Matrix was a pleasure to work with during our Finished Basement project
Matrix was a pleasure to work with during our Finished Basement project. From the initial consultation through the completion, we were able to easily communicate and collaborate. Our Project *** was easy to get a hold of, quick to resolve any questions or concerns we had throughout the project. All subcontractors were professional, friendly and easy to work with. We are absolutely thrilled with the final project. Our basement is now the highlight of our home with space for the whole family and guests. We love the specialized features including hidden bookshelves and television/fireplace build out. Thank you for a wonderful experience and amazing finished basement.
We are very pleased with the result of our tub and shower upgrade
We are very pleased with the result of our tub and shower upgrade. The product look and quality of the installed tub and fixtures are as we had hoped and expected they would be. The installation crew did an excellent job for us. The crew kept me informed as they progressed through the job. My questions were answered clearly, and the suggestions provided throughout the installation were spot on. The clutter was kept to a minimum and the finished worked was cleaned as I had hoped. The work timeframe was exactly what Matrix sales had promised. We upgraded to a jacuzzi type of tub for our personal relaxation, the finished tub and shower provides what we had planned to achieve. I would recommend matrix home solutions.
Excellent service from start to finish. Our project manager *** coordinated the many different installers from start to finish. Matrix provided an app so we knew what day and when work would be done. They also kept to the schedule almost to the tee. Impressive considering the size and length of the project.
Overall, very good. All projects have complications, missed expectations, and general headaches. *** is very professional. He listened to my frustrations, and worked to solve the challenge. The contractors were good to exceptional. Would recommend.
Everyone was very professional and did quality work. They always kept their work space cleaned up when they were done for the day, everyone was communicative and the project actually finished slightly early! It was great to have the app to see when people were scheduled and they kept on time the whole project which is impressive. We are extremely happy with the final result and would highly recommend Matrix.
I recently contracted with Matrix Home Solutions to have my basement finished. The entire experience was amazing. From the sales consultation with *** all the through the final walkthrough. All the Matrix Staff were professional and did quality work. ***, the project manager was very thorough and kept me abreast of all timelines and answered my questions promptly. *** was amazing and did excellent work. I am very pleased with the project outcome and would highly recommend Home Matrix Solultions for your future home improvement needs.
We hired Matrix to finish our basement
We hired Matrix to finish our basement. Matrix has been one of the best choices we made for upgrading our house. They have been professional, efficient, and reliable. The work they have done and the manner in which the project has been executed has far exceeded our expectations. We referred Matrix to 2 friends who booked with them right away. We were especially impressed by the regular communication, access to the schedule/calendar and photos, as well as the stellar project manager ***. If something was off track, or if a member of the team missed anything, we hardly noticed because *** was there to inspect the entire project from start to completion and would troubleshoot on our behalf. We highly recommend Matrix!
Matrix has the expertise that efficiently transformed my basement from cement to a warm living space. My project manager coordinated well throughout and the project was completed on time. The work site was kept clean and safe and all the trades were respectful of my home. Im very happy with the new bedroom, bath and living areas.
I hired Matrix to build a bath in an imposible space in my basement and the result was outstanding the materialized what I imagine ti be a good bath in my basement, I am really happy with the overall work. Each member of the tema was very responsable and the workflow was great ! It is a company easy to work with! And the result are really worthy. I recommended
Matrix worked on transforming our basement into a welcoming and very usable place. I am really happy with the overall work. Like every project there were small unforeseen items which came up. Every thing was handled appropriately. It is a company easy to work with! I recommend them.
Matrix did a great job and kept everything on schedule and mostly within the budget. We met with multiple contractors and they were the only one that could not only promise completion within a few months, but also provided us with a really great financing option. Our project manager, ***, was very responsive to our questions and did a great job keeping everything on track.
I have to admit things started off a bit rocky
I have to admit things started off a bit rocky. Matrix had to reschedule our initial meeting a few times.. and when we finally had our first meeting, their sales tactic felt a bit aggressive. That said, working with Matrix has been insanely easy. Brian D provided us with great solutions to our layout issues, and our Project Manager Daniel was super responsive and knowledgeable. Even with all the projects he was managing, he always made us feel like we were on top of the list. Our team of subcontractors were all experts in their respective trades. Specifically, our carpenters, Oscar and Romero were amazing! Their attention to detail was impeccable. We are just a few days from completion, and I cannot wait to start furnishing our new living space. Thanks Matrix for making our vision come to life! With Matrix, you get what you pay for... quality work and a seamless process!
Matrix was extremely professional and provided a quality service. I highly recommend them to anyone looking for true project management of their construction!
Talked to a gentelmen there a very rude person name ***. dont recommend at all. im glad i was able to find that out before I started the project. Cancelled all appointments going with a nother professinal company.
Overall we had a good experience with Matrix. They were always willing to accommodate any change during the job to ensure our satisfaction. The project manger was always available and very helpful.
We hired Matrix Home Solutions to finish our basement.They were very easy to work with, from initial contract signing, to planning to the actual build.*** was our project manager and kept in constant communication with us. He kept us updated as to schedule, delays, and changes that needed to be made.He immediately responded to any concerns we had and made sure we were satisfied.We will use Matrix for future projects, and insist on *** running the project.
We chose Matrix because of the reviews we saw online
We chose Matrix because of the reviews we saw online. My wife did some thorough investigation into the company before chose out contracting company. They were great to work with from the beginning. Our sales rep *** was friendly and delivered what he promised. At each step we worked with good people who delivered information or product. The communication was great and we really appreciated the app that allowed us to see in real time what was being done and when. *** our project manager was exceptional. He was in constant communication with us and met our expectations at every turn. When he promised us a contractor would be there, they were. From start to finish we worked with good trades that delivered a quality product in a reasonable time frame and were professional. There was very little interruption to our lives or our main living area. We would highly recommend this company.
We had a basement stuck in the 70's
We had a basement stuck in the 70's. After 15 years of talking about getting a face lift, we had several people come by to see what they could do.Most offered options we did not like. Matrix spent a few hours going various options. Options we were not offered or even thought of by the others. The industrial ceiling they mentioned peaked our interest. ***s were great. Professional. Courteous. ON TIME! The Painters were great. Always open to questions, and always asked us for our input *** manager was always available for an update and always communicatd any changes. The Finished product looked exactly like the computer rendered drawing. After an initial hiccup in starting the project, the projected timeline was laid out and only took a week longed then anticipated, due to supply issues. My wife and I are very pleased with the finished project. . With ANY company - DO YOUR HOMEWORK!
Prepare for the hard sell technique
Prepare for the hard sell technique. When I contacted *** to get a quote for a basement remodel, everything seemed normal. However, the used-car salesman techniques started coming out almost immediately. I should have picked up on it. They had a scripted pitch that they wouldn't budge from. The provided sketchy and irresponsible financial advice on how to pay for the remodel. They remodel quote was at about triple what others quoted. Then they wouldn't leave. I told them that we had to leave at 4:00, but they wouldn't leave. As I left, he stayed and tried to get my wife to sign off of the ridiculous price. After he left, the phone calls and text messages started coming. I'm not sure about the quality of work they do because we didn't use them to finish the basement. However, if you want to use them, then (1) prepare for the used car salesman techniques and (2) get quotes from other contractors/builders as ***'s price was, in my opinion, outrageous. "
The complaint has been investigated and resolved to the customer's satisfaction.
Matrix Basement Finishing Systems created a great area for our family and friends to enjoy
Matrix Basement Finishing Systems created a great area for our family and friends to enjoy. Their quality of work and professionalism is superb, and they completed our basement on time and on budget! We were really impressed with their overall quality of work and attention to detail. Their lead supervisor Victor was attentive and engaged throughout the entire project to ensure each facet of the job was not only finished but completed correctly. Temo, our lead installer was excellent in his approach to everything from framing the walls, installing the doors and cabinetry, and installing the window and drywall. Also, their electricians and plumbers did a great job and were always on time and met their required schedules. Overall, we are incredibly pleased with the entire project as each team member was professional, thorough and courteous. The quality and workmanship typified their dedication in ensuring customer satisfaction. Matrix is a great contractor, provides quality workmanship, and we are very satisfied with our finished basement!
My wife and I decided it was time to finish our basement to have extra space so that we could have family and friends over to entertain and
My wife and I decided it was time to finish our basement to have extra space so that we could have family and friends over to entertain and enjoy it for years to come. After quoting with a number of companies, Matrix Basement Systems clearly was the company to choose. We had a basic idea of what we where looking for but with Matrixs design help really brought it to life, showing how it would look in a 3D image we where able to see and make changes easily, most importantly it gave us peace of mind how our basement was going to look when completed. Their builder trend app shows you very stage of the project work, material deliveries and the flexibility to plan ahead. I wanted to highlight *** our field manager, he was available to us 7 days a week to answer any questions we had and always responded back within minutes. His customer service skills and professionalism is second to none, he listened to our questions/concerns and was able to walk us through solutions or explain things that again gave us peace of mind, more importantly made us feel he was looking out for our best interest. Every contractor group involved where extremely great to have in our home, I work from home so spent some time with them while they worked.The transformation of our basement is jaw dropping. Truly mean it, we have had friends and family over, all where amazed at the top notch high quality job Matrix did for us. Certainly will recommend Matrix to anyone thinking of remodeling their basement
I made a mistake and signed the contract
I made a mistake and signed the contract. Then I looked in detail and asked the questions that I asked all of the other bath contractors I had over. This time I did not ask in time. If you go with Matrix, you will pay min 30% more than if you found a local contractor. Also if wait past the three days and want to cancel you will have to pay 30% of the total jobs as the cancellation fee even though nothing was done. I did not even do the confirmation call so they can order the product. There was miss communication about the loan. also, the interest rate is 7-10% for up to 180month but they got the payment to what we wanted. They talked about transparency, but I asked for a ballpark breakdown of labor, materials, and overhead. They could not be provided or they would have to charge me it is package pricing, not even ballpark % a verbal would have been fine. Seems like the more questions I asked the more non-answers I got. Prepare for the 3 hours with them do not take the first crazy amount they will discount and discount and discount at leased my sales rep was quick with them it was only an hour then the call to the boss for the final discounts to the point where you get it at a cost where the sales guy said he made no money HAHA. How about not giving me a free vacation for a week with the purchase and discount the price. They took all of my crazy calls and did not care how up site. They just said I happy I will be.. I hope they are right but I would not recommend anyone to use them unless you do not care and have extra money to spend.
The staff at Matrix is very professional and most people were extremely reliable particularly *** who oversaw the field activity, coordinated
The staff at Matrix is very professional and most people were extremely reliable particularly *** who oversaw the field activity, coordinated the trades people, kept close touch with experts on the Matrix team, addressed various issues, and clarified a lot of things that shouldve been brought up in earlier planning meetings I sincerely appreciate ***. He was like the glue that kept it all together. Accessible, understanding, knowledgeable, and very professional. everyone that he touched bases with was also very responsive as well (e.g. ***, ***) All team members (Trades and Office alike) were professional, polite and considerate. Also the Matrix project tracking tool (Buildertrend) was very helpful and informative. As a recommendation I would say that the earlier planning meetings could have covered more of what to expect in order to give the customer helpful suggestions so that they dont find them selves in a bind such as when appliances need to be ordered earlier and could not be stored downstairs during construction. that situation turned out to be one of the sticking points during the process Delays were also encountered (eg cabinets) but I do understand some of the problems they ran into logistically with supplies due to the Covid situation I do need to stress that the people involved in planning need to have a thorough explanation of what to expect and be proactive so that the Customer doesnt learn the hard way but thank God for *** because he helped resolve a number of things that came up while the project was being done and now I have a beautiful basement apartment that Im proud to say is a comfortable living space and a good investment. Overall Im quite pleased with the Matrix Team and will gladly recommend them to others interested in having remodeling work done to their homes.
We requested a wall in a certain place in the basement, *** kept insisting on putting the wall 5 less then where we wanted
We requested a wall in a certain place in the basement, *** kept insisting on putting the wall 5 less then where we wanted. We agreed to go with Matrix, *** told us we had 3 days to cancel but if we did he would lose his job. He also told us if we removed our current walls and ceiling before they started any work we would save 5k. *** came with prints weeks later. We told him where we wanted the wall, he said its an additional 15K! He said we needed more flooring, ceiling paint and lights. We contacted *** with concerns for over 2 weeks via phone, texts and e-mails and no response. Day 1 of work, the workers were happily surprised we had done the work of removing walls and ceiling; we realized it was something we did not need to do. Matrix didnt want to pay the workers for hours of heavy labor and they put it on us. Matrix said we needed drywall under the stairs to prevent fire from going upstairs. They put drywall but did not finish, there is a large gap making it non-fire resistant! They left patches over the drywall and did not paint over it nor finish the floor. Clean up was ok until the last couple of weeks. They left large buckets under the stairs and all sorts of garbage. They also left an open gallon of paint thinner with a hole on the side, it spilled all over, this was a hazard. We contacted *** (project manager) and no response. There are missing brackets to hold shelves in the cabinets they installed, and a pillar they installed is off center. For the final walk through, I sent *** text asking him to come after 4pm or on the weekend so both homeowners could be there, he ignored my request and came at noon, he was paid, never heard from him again. I left a message for ***(manager) and he did not respond. Communication was poor, most of the completed work is nice but I would not recommend Matix Home Solutions. Work took 6 months and was not completed to our satisfaction. Pictures available on Yelp.
Matrix Home Solutions Complaints 2
The salesman came to my house and gave us a quote on a shower/tub area
The salesman came to my house and gave us a quote on a shower/tub area. There was pressure to lock down the price after telling him we were going to get a few more quotes from other companies. We gave him a $100 check on Saturday, July 11 which he promised to hold off on cashing until the following Saturday-July 18th after we received all quotes and could make a decision. The company cashed our check 3 days later. We never signed a contract. They claim they are issuing a refund, but that it will take one week. So if I'm to believe them, I should receive a refund by Tuesday July 21.
The complaint has been investigated and resolved to the customer’s satisfaction.
On April 5, I met with an employee of Matrix, ***
On April 5, I met with an employee of Matrix, ***. I needed a new shower installed but was on a tight timeline because we only have one shower in the house. After much back and forth and him calling his boss they agreed they would expedite my order and try to have my shower installed with only a few days down time. They said that within 4-6 weeks I would have a new shower installed. For a week, I called asking when my job would start. Finally I got a call saying they were running behind but if I was patient for a few weeks they could install my shower in 2 days. I agreed to wait, made the appointment for the work to begin on June 8th at 8am. On June 8th, workmen showed up at 9 am,said work would be done in 4 hrs. They took 7 hrs to tear out my old shower, install the base/walls. Told shower doors would be measured the next day and cut. Matrix took over a week to arrange it. No one will answer my call or tell me when they plan to finish my install. 3 mnths/no shower for a month!
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Matrix Home Solutions Legit?
Matrix Home Solutions earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Matrix Home Solutions. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Matrix Home Solutions resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Matrix Home Solutions has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Matrixhomesolutions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Matrixhomesolutions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Matrix Home Solutions protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Matrix Home Solutions has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Matrix Home Solutions
From their website, one can tell that Matrix Home Solutions is committed to offering top-notch home renovation services that cater to the diverse preferences and budgets of their clients. They have a wide range of renovation services that include kitchen and bathroom remodeling, basement finishing, home additions, and whole-house renovations. Every project is tailored to the client's specific needs, ensuring the best possible outcomes and complete customer satisfaction.
The team at Matrix Home Solutions comprises seasoned professionals with years of experience in the home renovation industry. They are highly skilled and knowledgeable, using the latest tools and techniques to complete projects with speed and precision. The company prides itself in providing superior craftsmanship, excellent customer service, and on-time project delivery while working within the client's budget.
One of the aspects that set Matrix Home Solutions apart from other home renovation companies is their commitment to using only high-quality materials to ensure that their projects stand the test of time. They favor long-lasting materials for all aspects of renovation from structural components to finishing touches. This ensures that clients enjoy their newly renovated homes without stressing about repairs or remodeling in the future.
As a customer-focused company, Matrix Home Solutions provides exceptional customer service that is both reliable and attentive. Their friendly and knowledgeable team guides their clients through the entire renovation process, answering their questions and addressing concerns promptly. This approach ensures that their clients have a smooth and hassle-free home renovation experience.
In summary, Matrix Home Solutions is a reliable and customer-focused home renovation company that has built a reputation for top-quality workmanship, exceptional customer service, and on-time project delivery. They have experienced professionals who are dedicated to delivering tailored solutions that meet their clients' needs and exceed expectations. With their commitment to quality materials and attention to detail, Matrix Home Solutions is an ideal choice for anyone looking to transform their home.
Overview of Matrix Home Solutions complaint handling
-
Matrix Home Solutions Contacts
-
Matrix Home Solutions phone numbers+1 (855) 997-1119+1 (855) 997-1119Click up if you have successfully reached Matrix Home Solutions by calling +1 (855) 997-1119 phone number 0 0 users reported that they have successfully reached Matrix Home Solutions by calling +1 (855) 997-1119 phone number Click down if you have unsuccessfully reached Matrix Home Solutions by calling +1 (855) 997-1119 phone number 0 0 users reported that they have UNsuccessfully reached Matrix Home Solutions by calling +1 (855) 997-1119 phone number
-
Matrix Home Solutions address3050 N Kennicott Ave, Arlington Hts, Illinois, 60004-1959, United States
-
Matrix Home Solutions social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
All in all we are generally happy with the results of the work. From the sales consultations, going over the plans to work getting done. Communication could, at times, have been more responsive and management of the different trades could have been better. I had opted to paint the finished space myself and so they did not seal the molding edges and nail holes which was disappointing as I expected the space to be delivered ready for paint, but ultimately my questions and concerns were addressed and the space looks fantastic. We are overall very happy with our new remodeled basement.
We are very pleased with the result of our tub and shower upgrade. The product look and quality of the installed tub and fixtures are as we had hoped and expected they would be. The installation crew did an excellent job for us. The crew kept me informed as they progressed through the job. My questions were answered clearly, and the suggestions provided throughout the installation were spot on. The clutter was kept to a minimum and the finished worked was cleaned as I had hoped. The work timeframe was exactly what Matrix sales had promised. We upgraded to a jacuzzi type of tub for our personal relaxation, the finished tub and shower provides what we had planned to achieve. I would recommend matrix home solutions.
Matrix just finished my basement and it looks amazing! They did a great job with the project and completed it within their projected time frame. Their communication was very responsive from beginning to end and their contractors were on time. We are very happy with the project.
Matrix Home Solutions recently remodeled our unfinished basement, and they did a fantastic job. Our basement was unfinished space; when they were finished, we had a beautiful recreation area, complete with storage and a full bathroom. ***, the job supervisor, was extremely conscientious about making sure the job was done right. His customer service was second-to-none. That's not to say we didn't have a few hiccups; that's to be expected with a job of this size. I give Matrix my highest recommendation and would be happy to work with them again.