The complaint has been investigated and
resolved to the customer's satisfactionResolved MasterCuts — chemical burns
resolved to the customer's satisfaction
I was in mastercuts inside madison square mall yesterday and wanted a cut and color. I sat for 1hour and 55 minutes with color on my hair that I was later told should never be applied directly to the scalp. My hair is orange (supposed to be blonde) and I have scabs all over my scalp. I can't get the company's insurance claims rep on the phone to see if they are going to pay my medical bills. I need to go to the doctor because this hurts and my hair is falling out with the scabs, but I dont have medical insurance at this time. I dont know what I am going to do!