Menu
Write a review
File a complaint
Massage Envy

Massage Envy review: Visit availability/ Pre-paid visits piling up/$5 additional monthly membership fee ship ( 1 comment)

W
Author of the review
4:36 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

My daughter and I have been members about 8 years, (approx). We were informed that starting June 2021, there will be a $5.00 increase added to members monthly fee. This is to help increase a more competitive pay for employees in the midst of this pandemic. The last eight to nine months has been very hard getting appointments. Most times we have waited over a month to get any available spots. This is even when we utilize others locations. I have thirteen (13) unused visits and my daughter has eleven (11). Yet we are charged a monthly fee when it is very hard getting an appointment. These visits are piling up asappt. Accessibility gets less available with longer intervals between visits. I will be @ my highest level of passivity if I ENE up losing these already paid for visits. We too, like Massage Envy employees, are living with lower pay, lay offs, fixed incomes, increased cost of living, diminished medical coverage, and less bang for our bucks.

Desired outcome: Nix the additional mthly fee/more options to use pre-paid visits

Massage Envy response
May 14, 2021 10:07 am UTC
Massage Envy customer support contacts
Address

14350 North 87th Street, Suite 200, Scottsdale, NH, AZ85260, US

Website

www.massageenvy.com

File a complaint Write a review
View all Massage Envy contacts
Thank you for reaching out to Massage Envy Franchising LLC. Each Massage Envy location is independently owned and operated. I will need to find the membership so that I may submit an escalation to the location with your request. Please reply with the exact name and phone number that appear on the Wellness Agreement along with the name of the location you originally signed up at. We apologize for any inconvenience.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comments
Add a comment
Z
Z
ZieRos
Champlin, US
Send a message
Sep 19, 2021 11:12 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

So, how did massage envy resolve your issue? I am in the same situation. I have about 15 unused paid massages and every time I try to make an appointment the masseuses schedule isn't out yet or they don't have any available appointments. I have been a member since about 2011 and have had several surgeries and illnesses which have inhibited me from using my massages. If I cancel my membership I will lose a large sum of money...I could put my membership on hold but I can't use any massages during that time. If I cancel my membership I only have a short time to use up 15 massages...

More Massage Envy reviews & complaints

Massage Envy - misleading prices 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - account freeze / no refund cancellation 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - harassment 74
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - Asking for credit card over phone before services 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - managerial corruption/sexual harassment 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massage Envy - fraud and scam 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Massage Envy reviews and complaints
  1. Massage Envy Contacts

  2. Massage Envy phone numbers
    Click up if you have successfully reached Massage Envy by calling +1 (480) 366-4159 phone number 0 0 users reported that they have successfully reached Massage Envy by calling +1 (480) 366-4159 phone number Click down if you have unsuccessfully reached Massage Envy by calling +1 (480) 366-4159 phone number 0 0 users reported that they have UNsuccessfully reached Massage Envy by calling +1 (480) 366-4159 phone number
    IT Help Desk Support
    Click up if you have successfully reached Massage Envy by calling +1 (480) 366-4100 phone number 0 0 users reported that they have successfully reached Massage Envy by calling +1 (480) 366-4100 phone number Click down if you have unsuccessfully reached Massage Envy by calling +1 (480) 366-4100 phone number 0 0 users reported that they have UNsuccessfully reached Massage Envy by calling +1 (480) 366-4100 phone number
  3. Massage Envy emails
  4. Massage Envy address
    14350 North 87th Street, Suite 200, Scottsdale, New Hampshire, AZ85260, United States
  5. Massage Envy social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
  7. View all Massage Envy contacts