Massage Envy review: Massage and customer service

Awful massage and Awful Owner! I had a massage on memorial day on May 29, 2023 at 1:00 in the afternoon by Monica in the Allentown, PA Location off of Airport Road and it was beyond awful, I ended up crying afterward at the front checking out because I was beyond disappointed, all throughout my massage I wanted to leave the massage table but did not know if I would be charged. The manager, Alexia could not do anything but she still charged me anyway because she said she did not have authority without the owners say, so she emailed her that day. I called and left a message the following day... I called them again Wednesday morning and the excuse was we have not heard from the owner yet because she is an RN and has children. What makes me irate is this situation was not a priority and the owner just does not care about customer service. I have been an Esthetician for over two decades and I know good owners and managers would have handled this situation immediately if not within a few hours. The manager called me back later today and told me the owner said she could not compensate me or give me another massage on the house. What an awful owner and awful customer service! I am beyond disappointed and perplexed. This was a birthday and mothers day present.