Massage Envy review: customer service at this facility

Message envy complaint 2/2/19

I purchased a 6 month agreement membership with ME and it expired end of December. I still had at 3 messages left to use and I asked the manager Kaley if she would extend an additional 30 days so I could use my remaining 3 messages. For that I was appreciative and she did. January came and went so quickly and I was able to use 2 of the messages and still have one remaining of which I was FORCED to try to find a date to use this message. My remaining is scheduled for February 4th at 11am
I called today, Saturday, Feb 2nd and asked if I could move that date until I return from an out of town doctor's appointment in Sarasota. Spoke to Kalah (not to be confused with manager Kaley) at The Villages location and said she was not manager so she let me speak to Sarah who I explained the situation and to be honest...she wasn't very nice and all she kept saying was "its Corporate" and "its policy" never explaining anything but she sounded NOT like a human but a robot. I can tell you, I will finish this message but will NEVER NEVER NEVER go to this facility or this company again. It has been my experience with The Villages location in FL that they are NOT very nice there and think they all have job security! I don't understand. I have paid for these services as some of them were from GIFT cards I was using and NOT really part of the membership that expired.
Set up appointment for last remaining message Feb 4th at 11am only to be called by Belinda from facility and instead of being nice about it just turned out to be an argumentative situation. I was trying to keep it together but all I can say is that this facility and it's policies don't make sense. It's more about your business strategies and NOT customer service. Sad. I LOST an entire message I paid for out of MY pocket with GIFT CARDS that were given to me. So for that I feel resentment and nothing good will come from anything positive I can say or will promote this place.