Massage Envy review: $780 for 3 massages but they never answered their phones!

I have a membership there and was unable to get ahold of anyone from there so I could schedule a weekly massage. I was told to call first thing on Monday mornings since that was when they would schedule for two weeks out. I would call every fifteen minutes on Monday mornings and it just went to voicemail. Once I got a hold of someone (they never would call me back), they would say they were booked. I asked if I could schedule a massage for the following month, and they said "No, we only book two weeks out. Try calling every Monday morning". I've lost $780.00 since I just found out their Eugene, Oregon location is permanently closed". It looks like MANY customers are experiencing the same issue. How can this be resolved and get my money back from this terrible company?