Maple Leaf Photo
Reviews and Complaints

So, let me tell you about my experience with Maple Leaf Photo. Now, let me start by saying that I was pretty surprised when I first talked to the owner on the phone, because I thought it was an old lady at first! Turns out it was a guy who, y'know, didn't really seem all that thrilled to be doing his job. But hey, maybe it was just a bad day or something.

Anyway, I ended up ordering something from their website, and was told that it would take about a week to get here. Except, now it's looking like it's gonna be closer to two weeks! I tried contacting them to check on my order, but I haven't heard anything back yet, and it's been more than three days now.

I gotta say, I'm pretty disappointed with the whole experience. Don't think I'll be coming back here anytime soon.

Yo, so listen up. If ya need something from Maple Leaf Photo, make sure to call ahead and see if they actually have it in stock. I was in desperate need of a patch cable and they were the only ones showin' an 'in stock' checkmark. Figured I hit the jackpot, right? Wrong. Been a whole freakin' month and still no cable. Turns out, they had to special order that bad boy just like everyone else.

I just got off the horn with their customer service and let me tell ya, they were clueless. When I straight up told them what they did was underhanded, the woman actually agreed with me! Can you believe it? And then she asked if there was anything else she could help me with. Like, seriously? That's supposed to make everything okay?

Let me give ya the straight-up truth: these guys are super shady. So if you're planning on getting something from 'em, make sure ya call ahead or risk gettin' screwed like I did.

So I made a huge purchase from Maple Leaf Photo a while back and boy was I excited for it to arrive! But then two weeks went by and there was no package in sight. Finally, the gear arrived but it was missing a few items and some of them weren't anything like what I saw in the pictures on the website. Wasn't happy about that at all.
So, I decided to reach out to their customer service over a month ago to ask about the missing gear and wouldn't you know it, they said they'd send them right away.. but still haven't gotten them. Starting to really lose faith in their ability to follow up. Honestly, I don't think I'll ever use them again. Even if their prices were good! Just not worth the hassle. Honestly, this outfit seems pretty shady to me and I wouldn't be surprised if some of the positive reviews were fake. So y'all be careful!

This week was a total disaster thanks to Maple Leaf Photo. I decided to order a full camera kit for a job I have next week, and let me tell you, it was not a pleasant experience. I mean, the ordering process went fine, but it all went downhill from there.

I was promised that my items would be guaranteed for this week, and when I tried to confirm my delivery, I got the runaround from several rude folks. And then, to top it all off, they told me that the camera I ordered was supposed to be used (it absolutely wasn't) and that they couldn't sell used products to new clients.

At first, they claimed they would provide me with a new, lesser substitute. But then, they even backtracked on that promise, leaving me completely screwed over. I mean, what kind of company doesn't know what they're doing and doesn't even care about their customers?

All in all, I would advise anyone out there to stay away from Maple Leaf Photo. They're completely unreliable and honestly seem like they're just out to mess with their customers. Don't make the same mistake I did - you'll only end up regretting it.

My experience with Maple Leaf Photo (mapleleafphoto.ca) as a new customer, was not great. When I called to inquire about the availability of a product, my very first question to Peter was whether Maple Leaf Photo takes orders for items that are not in stock, and whether they have a practice of selling items that are not available in the market, as suggested by the reviews I had read. Peter replied that my item was in stock and available for delivery. So, I went ahead and made my purchase, believing that I would receive the order within a week or so, given that I was based in Ottawa and Maple Leaf Photo is located in Montreal.

However, after a waiting period of 13 days, I was informed that my order was finally being shipped. It seems that the company's definition of "in stock" means that the item is available at one of their many warehouses around the country or even across the globe.

Overall, I was disappointed with my first experience as a customer. Maple Leaf Photo needs to be more transparent about their stock levels and delivery times to avoid misleading customers. Additionally, their customer service could be improved to ensure that customers are given up to date and accurate information at all times.

Despite my experience, the product itself arrived in good condition, and I am satisfied with its quality. However, I would be hesitant to recommend Maple Leaf Photo to others based on my experience. I hope that they take the necessary steps to improve their services and avoid disappointing more customers.

Stay away from Maple Leaf Photo if you don't want to deal with the hassle. Even though they may offer deals, I suggest spending the extra $20 somewhere else. It was a mistake for me not to go to a more trustworthy company. Don't expect any customer service, they're just inconsistent and unhelpful. Don't believe what they tell you, even if it's an email confirmation, because it doesn't actually confirm anything. The wait time is long too, I still haven't received my items after a month. Getting a refund or a cancellation is a real pain too, I had to call every day for 3 days in a row and got a different answer each time. It's so frustrating.

Last August, I decided to try out Maple Leaf Photo's online store, mapleleafphoto.ca. I was in the market for a new camera and opted to purchase the Canon Power Shot G7. Since I wanted to make sure I was covered in case anything happened, I also got the three-year extended warranty.

Everything seemed fine until I tried to use the camera this March. The shutter was stuck and wouldn't retract, which made it impossible to take any photos. I knew it was time to reach out to Maple Leaf Photo to make use of the warranty and get it repaired.

Boy, do I wish I hadn't bothered. I mailed back the camera for warranty repair and waited patiently for updates from Maple Leaf Photo. However, an entire month went by without any word from them. When the camera was finally returned to me, I was disappointed to find that it hadn't been repaired at all. Talk about a waste of time!

Naturally, I was upset about this turn of events. I tried emailing them to complain, and the response I got was to "call us". Of course, there was no phone number provided, so I had to research and find it myself. When I finally called the customer service number posted on their website, I was greeted with canned music and the promise of someone coming on the line soon.

Well, let me tell you, I spent hours on that phone and never spoke to a single soul. I wasn't a happy camper, and I regretted my purchase. I just want to warn everyone that if you think Maple Leaf Photo is going to help you when something goes wrong with your purchase—think again! They don't seem to care about their customers or the quality of their products.

So, bottom line: I had an extremely bad experience with Maple Leaf Photo and do not recommend them. I'm hoping this review will save someone else the trouble and aggravation I went through.

I just purchased a bundle package from Maple Leaf Photo (mapleleafphoto.ca) for my son's birthday and let me tell you, it was a real hassle. I saw on the site that they had the product in stock, so I went ahead and placed the order. However, one month passed and I still hadn't received anything. So I decided to give them a call to figure out what was going on. The person on the phone told me that they were out of stock and that they would be restocking soon. They said I should expect to receive my order within a week or two.

I patiently waited for the next two weeks, but there was still nothing. I checked the site again and it still said they had stock. So I reached out to them through a message to see what was going on. It's now been seven weeks since I placed my order and I still don't have anything. My son's birthday has already come and gone and I am left empty-handed.

Just this morning, I received an email from them saying that they had canceled my order and that I would be reimbursed within one to five days. I am just hoping that they are telling the truth this time. The fact that they seemed to lie about everything else makes me doubt if I will ever get my money back.

My advice to anyone considering purchasing from Maple Leaf Photo is to look elsewhere. They don't seem to have their act together and are not reliable. You don't want to end up waiting for weeks and not receiving anything. Save yourself the headache and find a more reputable company to purchase from.

So I went and got me the Canon 80d package from Maple Leaf Photo and decided to add on a Rode microphone. When the package finally arrived, imagine my surprise when I found out that the Rode microphone ($249.99) and the 75-300mm Lens that was part of the package were missing. I was told that I should receive both items in two weeks. But guess what happened? THREE MONTHS and counting, there was still no sign of the Rode microphone and lens.

I spoke to three different people about this issue and all of them promised to call me back as soon as they got an update. But no one did. I was left hanging and had to constantly follow up with them. Finally, they decided to just refund me. But what's really ridiculous is that I only received a $350 refund! I mean, come on! The lens alone is worth $249 on their site, and so is the Rode microphone. I was supposed to receive a total of $562.74 CAD, not just $350.

Honestly, dealing with Maple Leaf Photo was such a nightmare. They were so unprofessional in how they handled my order and just downright sketchy. I wouldn't recommend them to anyone. Save yourself the hassle and buy from somewhere else.

I placed an order for the Nikon D5300 bundle at Maple Leaf Photo and boy was I disappointed from the start. They had told me that the order had been shipped but then two days later, I received a call from them trying to sell me extra batteries. Even after I politely declined, the person on the line hung up on me mid-sentence. Talk about rude customer service!

When the package finally arrived, I was shocked to find that they had sent me a D3500 instead! I immediately called them up and arranged to send the camera back so that they could send the correct one. However, it has already been six long days since they received the camera and I have not heard anything back from them.

Feeling thoroughly frustrated, I decided to give them a call three days after they received the camera. However, all they said was that they would send me an email when they send it and yet, still nothing from them three days after that call. I don't think I'll ever purchase anything from Maple Leaf Photo again.

Adding salt to the wound, the bundle came with a bag which they described as large but it was barely a medium-sized bag. I could barely fit the camera and a small lens in there. What a disappointment!