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4.4 88 Reviews

How responsive is Magzter's customer service?

74 Resolved
14 Unresolved
On the path to perfection 🏔️
Magzter has a very responsive customer support, but for a perfect rating, they’d need to visit ComplaintsBoard more frequently to check complaints and respond to them promptly 😉 As for reviewers, we can advise them to carefully read customer complaints (both positive and negative) and note aspects that can help in efficient problem-solving.
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1:46 am EDT
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Magzter Renew

I had turned my auto renew for magzter gold off... So purchased a two year renew... Then under my account it shows a charge for an autorenew year plus the two year plan I just purchased

I cant acess customer service because it trys to automactically start outlook which it cant

Anthony roberts
[protected]@hotmail.com
# mgs009250371
# mgs009245456

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1:55 am EDT
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Magzter Subscription renewal

I cannot cancel my subscription.
I did not ask to subscribe after my free trial but could find no way to cancel the subscription from going through.
The subscription to magzter does not show up on google play as they claim it does, I therefore cannot cancel it in the way they tell me to.
The contact us dropdown is empty - there is no way to contact anyone.
I am beginning to think this site is fraudulent.
The receipt provided for my payment is incomplete - no company address or contact details of any form.

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9:52 am EDT
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Magzter Finweek digital subscription. Transaction id:[protected], amount $28.85

I am unable to gain access to the above subscription using my normal email address [protected]@telkomsa.net . The reply from FINWEEK keeps on saying that there is no such registered address . I would like to change email address to robert.amm.[protected]@gmail.com to see if this solves the connectivity problems .
I use a LAPTOP, Normal office PC and an IPAD to read reports and subscriptions, is it possible to read FINWEEK on all three devices or must it only be one of them . My preference is LAPTOP and not the PC being used to send this complaint .
Thanking you in anticipation of solving my connection problems .
Yours sincerely
Robert Ballantyne .

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6:48 am EDT
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Magzter I have tried to cancel my subscription to magzter gold and the email is always returned to me.

The cancel subscription on the web site does not work either.
Joan Thomas
Reciept
RECIEPT NO.
# MGS008854753
April 27, 2020
PAID BY
[protected]@lantic.net
Paid To
Magzter
United States
+[protected]
DESCRIPTION AMOUNT
Magzter Gold - Access gold magazines $5.66
TOTAL $5.66
Note: This is system generated and does not require physical signature.
Magzter Inc
United States
[protected]@magzter.com

these are the details of my account please cancel immediately.

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Golubo
, US
Sep 28, 2020 7:47 am EDT

I never agreed to a auto payment. So I want my subscription canceled. I can't send a email because it keeps coming back.

M
M
Magzter
Sep 29, 2020 12:13 am EDT
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Replying to comment of Golubo

Dear Golubo,

Thank you for bringing your concern to our notice.

I understand that you are facing trouble in cancelling the auto renewal for your purchase through our website.

Please email us at help@magzter.com from your registered email address so that we can check your subscription details and help you with the steps to cancel the renewal.

We look forward to hearing from you soon.

Regards,
Team Magzter

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11:41 am EST
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Magzter No option to cancel

I mistakenly signed up for Magzter gold. When I realized it was not what I really wanted, I went to cancel the subscription. It said to go to account. Under account there was no option to cancel. I went to Help and it stated to cancel to go to the Account tab. I tapped on the link and it sent me back to Account where lo and behold there is no option to cancel.
This is ridiculous. Seriously! I sent an email to customer care. Have not heard back. This is no way to run a business. They don't even give you a registration/account number.
I am not happy. I want this fixed. I want this subscription canceled.
Joe

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5:19 pm EST
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Magzter gold

Although I requested a cancellation of magzter gold before my free trial was up I was charged. However, this is my issue: I have been charged three times @ 9.99 all within a 30 day period! I have my statements and because it was done using my paypal account, I have now been told that I can and probably should open a request for case resolution.
I was charged on: 1/6/20; 1/31/20; and again on 2/5/20 all from same card and paypal account.
I have followed all procedures, through google play and via email. I am demanding at the very least $19.98 for 2 of these charges. I have copies of my emails to help desk requesting help in canceling and I am also attaching where they charged my paypal card without my permission at least twice. Immediate resolution or I am taking this to social media, which should prove an easy feat considering that's what I do for a living: social media pr specialist

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11:04 pm EST
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Magzter magzter gold

Hi,
I am very much disappointed by your service. I had made a web purchase of the gold subscription last year. I've been charged for an annual subscription again this year even though your website mentioned auto-renewal cancelled when i tried to cancel it.

I repeatedly tried to cancel the auto-renewal of my magzter subscription through your help section again now. It says successfully cancelled, but then again shows up active auto-renewal.

Am confused and unsatisfied. I would appreciate a refund and an immediate cancellation of my magzter gold subscription. If not, i'll have to ask my bank to bar any further payment to you.

Hoping to get some assistance from you to cancel the auto-renewal.

Thanking you.
Kind regards,
Vidya

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6:09 pm EDT
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Magzter magzter gold monthly auto renewal

Hi. I have a monthly subscription for magzter gold through google play store. My monthly subscription was deducted from my bank account on 29 October 2019 but when I sign in on the magzter app or online on the magzter website it says that my subscription expired. As soon as I realized that magzter deducted money without giving me access to their content I canceled my subscription. Michelle

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12:37 am EDT
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Magzter subscription amount debited, but no access given

I had initially subscribed for this Magzter last year. However, I did not get access to your magazines. I had written mails to Magzter's office but no response.
This year as renewal of their service, an amount of Rs. 976.01 charged to my credit card ending 7585 Visa on 28th September 2019. Email id [protected]@gmail.com. However, the transaction does not show in Purchases. I am also unable to access any magazine. It is as if I have not subscribed at all, though the amount has been charged to my credit card.

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1:52 am EDT
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Magzter subscription

I am a subscriber of magzter. I have subscribed ebook of pratiyogita darpan from their app by mistake. I can read the same from magzter. Com. Hence I would like to unsubscribe the same from their app. I am told by pratiyogita darpan's office that this can be done with the help of magzter only. You are requested to help me to get the refund and unsubscribe the same.
Regards
Chhaya Deshmukh

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8:34 am EDT
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Magzter a monthly charge I am getting

I have emailed repeatedly to cancel this subscription with no response. The directions I find in the help section are not accurate. I have emailed for help with no response. I continue to get charged. I cannot find a phone number. I need to get this resolved or I will be forced to cancel my card. Please give me some kind of response. I cannot find enough words to fill this box.

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4:29 am EDT
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Magzter they auto renewed my subscription without informing, now I want a refund

I was not been informed about the renewal of the gold subscription, and was been charged 999rs from my account, i have requested for a refund and have cancelled the subscription on the first day of subscription but they haven't replied or credited me my refund

My details:
Email address:. [protected]@gmail.com
Country: India
Subscription renew date: 5th August 2019

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5:51 am EDT
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Magzter membership subscription

I have subscribed today Rs.999/- for one year Magzter Gold. After subscription, I was directed to log in thru my mail ID [protected]@gmail.com. Thereafter, the system hanged and no intimation received. However, I got the confirmation from the concerned credit card that payment has been made.

You have to ensure that I get the subscription immediately and my contribution should not fail.

Please advise further.

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Update by shibanidas
Aug 02, 2019 6:17 am EDT

No mail could be sent to your [protected]@magzter.com, as your system is not accepting the same.

Update by shibanidas
Aug 02, 2019 5:52 am EDT

Please submit.

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10:08 am EDT
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Magzter subscription issue

Hello Sir,

We have been subscribed for a family pack and money has been deducted (Screen shot attached) is deducting monthly.

Suddenly, my membership stopped working and its asking me to renew and when I try to renew again the message is coming that I am already subscribed and it will renew again next month 7th Aug. 2019.

Kindly look into this matter and oblige. Order No. MMKGVB01D6 7th JULY 2019

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1:56 pm EDT
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Magzter magzter trial gold membership

Hello I signed up for the trial Hold membership last night but decided I didn't need it so I tried to cancel but for some odd reason there's no where to cancel on your website so I'm asking you now to cancel my membership before the 7 days are up I just did it last night so I should be charged because you have more than enough time to cancel before trial is up my email is [protected]@gmail.com and name is Ashley Timmons please handle this and email me a confirmation that it has been done thanks.

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7:29 am EDT
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Magzter double debit while buying subscription

On 14-May-19, I bought Gold membership through credit card. My initial transaction failed and I did a new transaction. When I got my credit card statement, I see that I was billed twice. I am unable to find any option on their website to contact their customer service or get any phone number to call. Very unfair to customers.

The bank has given that the transactions were settled under authorisation code 581184 and 480987. The userid and my email are [protected]@yahoo.com.

Please review and revert one of the transactions.

Thanks
Vineet Mittal
Ph: +91-[protected]
email: [protected]@yahoo.com

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Update by VineetMisc
Jun 24, 2019 4:52 am EDT

I am happy to report that I got a revert from Magzter that one of my transactions will be reversed. Thanks for the follow up and quick response.

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2:29 pm EDT
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Magzter magzter gold subscription at 49.99 charged on my debit card

I am trying to cancel this charge and be credited this amount. After checking more closely, I was very dissatisfied with content of this service.

My name is Teresa A ONeal. I have tried everything to contact this company. Very unethical to not publish any phone numbers or contact info! My email is [protected]@gmail.com.

When I try to login, it keeps circling back to signup for the gold subscription. Frustrating.

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11:11 am EDT
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Magzter double payment charge and no subscription

Hello.
I tried to purchase a gold suscription but when I tried to made it, the payment the screen sent me an error.
I tried once again and I got the same error message.
So I have 2 charges to my credit card and I dont have the suscription also.
I tried to submit a support request but the system sent me an error about my account is not register... So no contact phone numbers, no contact emails, please return my money!

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11:06 pm EDT

Magzter gold

Hi my account name is [protected]@volte.in, I am subscribed to Magzster Gold, it shows on my App Store subscriptions as well, but it doesn't show up in the app. There is no way to contact magzster on the website. Such a sham!
It is terrible that there is no email or phone number on a website, just shows they are not interested in customers. It is absolutely shocking that an app on iPad could be so bad.

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12:41 pm EDT
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Magzter magazine subscription service

I signed up for the free trial based on information I saw on the iOS today show #444. I found that it didn't work very well on my iPhone as many magazines would load black screens. The issue with Magzter is that they don't make it easy to cancel. If you search cancel Magzter you're given info on how to do it via Apple ID which doesn't work if you sign up from their website. When I logged into my Magzter account it said I didn't have any subscriptions and my Magzter Gold trial would end 31st May 2019. I figured I must have already canceled it. Then on May 30th I notice a pending charge for Magzter on my Visa online statement. I emailed Magzter on May 30th and they replied asking if I could forward them my cancelation confirmation, it was then that I figured out via a web search that many others have had the same issue with Magzter. Although I think their service can be a good value for some if it works, I believe they are purposely misleading customers by indicating they have no subscription then billing before the trial period is up and the only way you can cancel is to email them. They refused a refund for a billing that was early and I communicated I didn't want but offered a credit which is basically the same thing a taking my money without authorization.

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