The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

MagicJack Complaints & Reviews

MagicJack / someone took over the service to our phone

Ge
GEORGE tomasek on Oct 30, 2018

someone has taken over our phone line, people have been trying to call and can't get through, when we tried to call our phone number our phone does not ring and we get a message that says we are not accepting calls at this time, our phone is set so the answering machine picks up, I called...

Magic Jack / magic jack won't work

Hc
hcgmad on Oct 19, 2018

Got a magic jack. I went on line, registered my device. got my phone number ported. Said I was ail set to use it. pick up the phone, no dial tone but a recorded message stated there was an error 404. went on line did everything the that I was prompted. Unplug everything & etc. replugged...

MagicJack / magicjack

Fr
Fred L Oliver on Oct 11, 2018

I purchased a MagicJack around October 31 2018. It came with the magicjack and a year of service. In the box and on line it states that you can port your old phone # for additional $20.00 which I paid . They stated that it would take 7 to 14 days to do. I called to check on the status and...

MagicJack / I want my magicjack device to be connected with my email id.

Si
singhrashmi968 on Aug 22, 2018

I have already mailed on an email id i.e. [email protected] Hey There, We have a Magic Jack number i.e. +1917-745-8550 for our company KEY CONCEPTS. Previously the email id connected to this account was [email protected] But now whenever I am connecting the device, the...

MagicJack / magicjack

Gr
GreenHighgate on Aug 10, 2018

Someone said this already but I repeat: "Magicjack has the worse customer service and warranty I have ever seen". In addition this company also has the worst return and exchange service on the face of this planet. You'll be calling them and each customer service representative you talk to...

MagicJack / magicjack go

Ja
James Maskasky on Jun 20, 2018

The hardware does not work. They keep telling me to activate the unit to get service. It does not activate. It does not turn on. Finally they offered to accept the unit for return - but I pay the return costs. I refuse. If it does not work - they should replace it!! Why cant they take...

MagicJack / magicjack go not working

Ki
KimWSSmith on May 6, 2018

I Purchased and installed Magicjack go yesterday on my Windows 10 machine. Everything worked just fine then. When I got up this AM: my Magicjack no longer worked, no dial tone, nothing, nada! This is promising to be a totally unreliable sham. I paid over $20.00 for the device, $19.95 to...

MagicJack / magicjack device & support

La
Laidbacklarry on Jan 16, 2018

I bought a new MagicJack device as I was going to have to renew anyway after buying the device when I had to register it I got as far as step 2 and it would not go any further I went online and they asked for the serial number I had to open the item after everything they then tell me they...

Magic Jack / billing and payment

Di
Dianemiller on Nov 28, 2017

I bought a Magic Jack early this year. I was in South Carolina time of purchase. Bought it at Walmart. I used the phone number on the Walmart Package They gave me a customer ID # MJ... The person who connected me was Chris Adams Phone number 561-623-9593 They told me when connecting, 1year...

MagicJack / about my number 514 331 7987 whom rings in another home when I call it

My
myrhouns on Oct 30, 2017

I bought a device magicjackgo. I registred it. But if a call my number its rings in another house and the people took the call. I haven't any control in my device. In my account, I have two devices. But I bought only one. For registred my one device, I had some difficult. I have created...

Magic Jack / customer services

Ih
I.Harris on Oct 27, 2017

Hello I can't get my magicjackgo registered because I can't find the form! I tried everything to chat on mj customer line I hope it was them because I give them my device information and she hung up with her saying go to where I have for weeks trying register at www.mjReg.com and...

MagicJack / magicjack go

Ji
Jim009 on Oct 15, 2017

Magicjack has the worse customer service and warranty I have ever seen. I purchased a magicjackgo, and it worked for a couple of weeks, and then unexpectedly it just quit. We thought it must be our old phone, so we purchased a new phone. Still didn't work. So the phone manual said if we...

MagicJack / magic plus 2014 device

Sh
Sharen Fraser on Oct 10, 2017

At one time I had this device working, but then it became overheated terribly to the point I was concerned the adapter would indeed possibly cause a fire. I told them about it, they said don't use it and they had replacement for free.. good, but then the shipping fee was more than buying a...

MagicJack / magicjack's limits to "unlimited"

Pe
Peter Klein on Oct 4, 2017

Don't believe "Free 12 Months of Service" on the company's website... they limit the number of calls you can make to 50/day in the fine print (i. e., in section 6 ("Proper Use; Suspicion of Fraud") of the "Subscriber Agreement for Products and Services". We purchased service in February...

MagicJack / magicjack express

An
Anthony Montana on Aug 8, 2017

This company product and its service are all a total scam!!! Stay far away from them. I got fooled by them once, don't wish for anyone else to be fooled and get robbed like I was... Again, don't even think about trying to save some bucks in using a 'cheap' phone services where there is no...

MagicJack / magic jack prepaid minutes refund request

Sc
Scammedbig2 on Jul 18, 2017

When I purchased prepaid minutes to use on my Magic Jack app, I was assured by the Customer Service Rep that I could use those minutes anytime independent of renewing my Magic Jack device. However, today when I tried to use those minutes to make a call I was told I was unable to use them...

MagicJack / bad customer service

Da
David Towner on Jun 9, 2017

Purchased a replacement magicJunk Go and received it about mid May 2017. Had problems with it almost immediately. No change to configuration and checked everything over several times. Clearly the unit. Spent hours on the phone and chats and emails with MJ, and have to start back at square...

MagicJack / magicjack go

Ph
Phillip D Jones on May 22, 2017

I bought a Magic Jack Go while in the States based on inputs from fellow Americans here in Thailand, where I currently live. I expected, and was told, the process would be no more than 15 minutes. It has now been 2 weeks and no assistance or reaching out to help by Customer Service. I...

MagicJack / fraud from "magicjack" representative.

Si
sien sam on Feb 3, 2017

On 02/16/2016 I was getting a phone call from MagicJack company said "we have a promotion going on for 5 years contract." His name was Mark Lucent that was what he told me and I noted it. He gave me a phone number to contact him if I have any question or problem. He asked me my credit card...

MagicJack / service renewal charged on 6/23/2016 but service not provided

Wa
wasiul on Dec 25, 2016

I had received a one year renewal email and paid 37.73 on 6/23/2016. But ever since that time I am not able to receive my service properly. Whenever I contact they either refresh my device or they say I am supposed to renew with 99 dollars. I am really tired of the repeated failures of...