SUBMIT A COMPLAINT

Maggiore Renthire car

1
C Jul 26, 2019

we hired a car back in March from Florence to Venice and were promised a refund as we were charged excess for fuel which was an error from the hire company. we have been chasing the refund for months now and the company keep saying it has been refunded - we have offered to provide card statements proving that no refund has been given. we want this refund of 43.25eur (35.45eur + vat) ASAP.

rental number E113533416 in MGFII starting from 3/21/19.
driver name Gareth Reid

Dear Mr GARETH REID

Thank you for contacting us regarding your rental E113533416 in MGFII starting from 3/21/19.

Firstly, I would like to offer our sincerest apologies for the experience you're reporting us.

Concerning your question, we would like to inform you that we refunded the amount of 43.25eur (35.45eur + vat) as a gesture of goodwill due to the difference of the fuel charged.

About the snow chains, please be so kind to contact Auto Europ since this extra was not included in the reservation they paid us.

Should you wish to dispute the penalty or have any further queries regarding the infringement, please contact the issuing authority directly as they will be in a position to assist you further.

Thank you for contacting us and I hope that the provided information will aid in clarifying this matter for you.

Best regards,

Tania Oliveira

Avis: www.avisautonoleggio.it - +39 06 41999

Budget: www.budgetautonoleggio.it - +39 0641999

Maggiore: www.maggiore.it - +[protected]

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From: Maggiore
To: [email protected]
Subject: GARETH REID Reservation: 09859103GB2
Dear Customer,

We confirm that your message has been sent successfully
and will be contacted as soon as possible by our operator at the address indicated by you.

SUMMARY DATA

Name Surname: GARETH REID
Millemiglia Number:
Millemiglia Club:
Name Surname Caller: GARETH REID
Email address: [email protected]
Telephone: [protected]
Cellular: [protected]
Argument: Costi addebitati in fattura/Altro/Richiesta assistenza
Message: complaint! we have been charged 75.45 eur for fuel. i have 3 points to make on this matter, when we picked up the car we were told we could pay 40 euros when we left the car in Venice and not worry about filling it up ourselves. we tried to refuel the car but ran out of time as the engine light on the car appeared half way trough the trip so we spent over 2 hours calling (and not getting through) to your company to ascertain what was the issue - hence we had no time to fuel the car. i want a refund between the 40 eur and the 75.45 we were charged as we are extremely unhappy with your service. we have also been charged snow chains which we already paid on the rental - see attached!

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