B & B Custom Pools Pool Owners Reviews 2025

Latest Reviews and Complaints

H. Stark

Verified customer

I gived B&B Pools a $4,000 deposit and they said I could get it back if we didn't do the project

I gived B&B Pools a $4,000 deposit and they said I could get it back if we didn't do the project. I want $3,000 back now. Here's why: (1) The job costs more now because of the economy and material prices, so we can't afford it. (2) I found out after they made the proposal that there were overhead wires and we need to run underground wire and pay for that and connection to ***. They didn't notice this and it wasn't in the original SOW. My experience with B&B was good and I would recommend them. My rep was easy to talk to. I just want $3,000 back. I wrote to my rep twice since March 6th and haven't heard back in a month. Thanks.

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How responsive is B & B Custom Pools's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

How is B & B Custom Pools’s rated by pool owners?

B & B Custom Pools’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of pool owners are dissatisfied with their custom pool installations and services.

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B & B Custom Pools reviews first appeared on Complaints Board on Jun 15, 2023. The latest review I gived B&B Pools a $4,000 deposit and they said I could get it back if we didn't do the project was posted on Jun 15, 2023. B & B Custom Pools has an average consumer rating of 1 stars from 1 reviews. B & B Custom Pools has resolved 0 complaints.

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B & B Custom Pools Contacts

B & B Custom Pools phone numbers

+1 (610) 965-7665

Click up if you have successfully reached B & B Custom Pools by calling +1 (610) 965-7665 phone number 0 0 users reported that they have successfully reached B & B Custom Pools by calling +1 (610) 965-7665 phone number Click down if you have unsuccessfully reached B & B Custom Pools by calling +1 (610) 965-7665 phone number 0 0 users reported that they have UNsuccessfully reached B & B Custom Pools by calling +1 (610) 965-7665 phone number

B & B Custom Pools address

358 Main St Apt A, Emmaus, Pennsylvania, 18049-2764, United States

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Oct 19, 2025